I downloaded an update from creative suite 5.5. to 6.0 and then switched computers for a few months. looks like all of the applications have not disappeared. maybe a trial was uploaded instead of the actual updates? anyway, i just want to get the applicat
i downloaded an update from creative suite 5.5. to 6.0 and then switched computers for a few months. now I am back using the original computer and it looks like all of those Adobe applications (both 5.5 and 6.0) have disappeared. Maybe a "trial" was uploaded instead of the actual updates? Anyway, i just want to get the applications back onto my computer. i tried to enter the serial numbers on my original packaging but systems side error message from Adobe says they were already "redeemed" (which makes sense bc I already downloaded the updates. Apparently there is no phone customer service for Creative Suite anymore. ARRGGG. Any and all suggestions welcome!
-Michele
there is no update from 5.5. to 6.0.
you could have upgraded from 5.5 to 6.0, but you would know that because you paid money.
assuming you paid no money for a 6.0 upgrade, you still have your 5.5 license. uninstall clean and reinstall 5.5 per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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