I downloaded creative cloud and now i´m trying to download premiere but the button to click it to open is not there
I downloaded it and now a button that says start trial but it is not there, in fact there is no button at all, so I can click anywhere to open it.
If it is hidden, follow the steps in this KBase
http://support.apple.com/kb/HT4928
If you have it in the Applications folder, trash it before attempting a new download.
Similar Messages
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Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
In March 2015, I downloaded Illustrator trail, few weeks later my employer purchased a 12 month prepaid membership card, loaded in the redeem code and had no problems, today I updated creative cloud and now illustrator is saying my trail is up! NO ACCESS
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium -
where did my photos go? I started to move a 25GB directory of all my photos to the creative cloud and now they are gone! The directory on my hard drive i gone and they are not in the cloud?
The iCloud Photo Stream only stores up to 1000 photos for thirty days. If you have more that 1000 photos or photos nearing the 30-day mark, you should export them to another device.
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I installed adobe gaming sdk from creative cloud and now want to uninstall it how can i uninstall.
i installed adobe gaming sdk from creative cloud and now want to uninstall it how can i uninstall it. plese help.
Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora -
I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?
I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?
Annoyed in what way are you unable to access CS4? Do you need the installation files? Have you misplaced the serial number? Do you receive an error message? Also which operating system are you using?
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For accident I uninstall creative cloud and now I want to installed again and it appears error code 86 what can I do know?
Belen Ochoa where are you receiving Error 86? During the installation process for the Creative Cloud Desktop application? If so which software firewall are you utilizing?
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what is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and I want to activated? so what is the redemption code?
about cs6, Find your serial number quickly
about cc, there is no redemption code. you use your adobe id to sign in and start downloading your apps, https://creative.adobe.com/ -
I bought mountain lion en app stores and start download, but stops and mentioned is incomplete. and when start installation mentioned error because download is incomplete and send me to download again but the button is in "downloaded" what can i do?
Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you. -
hav ipad 2 and it is deactivated and now i m trying to it reactivated but it is not done error comes "we are not able to activate your ipad right now"..can anybody suggest what can i do for activation my ipad 2?
Have you tried plugging your iPad to iTunes?
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hi, my mac book pro computer stop working saddanly and now I am trying to on it but its not oning please help me
Troubleshooting: My computer won't turn on
BTW, this is the Mac Pro desktop forum -
When I downloaded Creative Cloud it made me set up an account, download, verify my email. Now when I go and double click or right click and run, or right click and run as an administrator, Creative Cloud does nothing.................. I just want to download a trial of Photoshop to see if it will let me edit my images the way I need them done... If it works I plan on purchasing it because I will need to edit pictures repeatedly. It is quite frustrating when I try and download Photoshop and it makes me download this other thing to make it more "seemless" but then it doesn't even work. Now when I go to try and download Photoshop it just redirects to the Creative Cloud website and pops up saying it has to open something outside of Google Chrome. If I hit cancel, it does nothing (obviously), if it hit launch, it still does nothing...................... What am I doing wrong here???
Please provide your operating system details along with the version of PS you are trying to download.
If possible, paste a screenshot of the error that you get on Creative Cloud desktop app. FAQ: How do I capture and post a screen shot or video?
~ Arpit -
Installed Creative Cloud and now cannot open inDesign.
Hi Guys,
I would love a little bit of help please.
This was my setup before downloading Creative Cloud trial:
- Windows 7 SP1
- inDesign CS6 fully licensed
- Photoshop CS6 trial mode, 11 days remaining.
I then wanted to trial out a few other pieces of Adobe software so installed the Creative Cloud trial to make it easier to download them.
Now however, my inDesign fails to launch. It shows the indesign.exe in Task Manager but no windows on screen. It slows down my computer whilst the process is active but its showing 0% CPU use.
The trials I have downloaded via CC work great, the Photoshop that was on also still works.
Could the Creative Cloud have knocked out my inDesign due to conflicting licenses?
Please help!
Kind Regards
Steven xHi Steven,
You should be able to have both on the system without issue. I would just try uninstalling and reinstalling InDesign CS6 and re-enter the serial number.
-Dave -
I cancelled my Creative Cloud and now my Production Premium CS6 won't work!
When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC. Now I can't open anything in my CS6 suite. It's treating it as if it was installed with CC - which it was not. They both have the same login email address.
You can try signing with different Adobe ID .
or if you wish to sign in using same email ID , try and follow below steps :
Windows:
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Mac:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Then try to activate Production Premium.
Still face same issue , try clearing SLCache Contents.
In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
~/library
3)Then navigate to Application Support>Adobe.
Under Adobe folder
locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .
You can check by signing in with different Adobe ID. -
I joined Creative Cloud and now I have two versions of lightroom on my desktop?
One version is the CC version and the other is my old version. Should I be seeing both versions? Which should I be using?
Was your old Lightroom the stand-alone version or the CC version? I discovered installing the new CC version does not automatically uninstall a standalone version of 5.x The catalog is copied and upgraded but the application and its original catalog stays intact. Both versions are fully functional but an image imported or an edit done in V6/CC will not be visible if you launch the old version or vice versa. After I upgraded I played a bit with the new CC version to verify my catalog came over properly and everything was working then uninstalled the old standalone version using the Control Panel app
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