I downloaded Creative Cloud, but why can't I download the Photoshop trial?

I downloaded Creative Cloud, but when I click to download Photoshop trial under the Apps, I'm getting the message "Unable to extract files. Please Retry to download again or contact customer support (EX20)".
Can anyone help? Every time I click retry I just get the same failure message.

Welcome to the forum.
Along with the answers to Barry's questions, I have a few more please:
What browser are you using?
Do you have a software firewall?
Are you running any anti-virus, or anti-malware software?
What are your security settings?
Note: Barry's question on OS might well handle some of those.
Good luck,
Hunt

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I've downloaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

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Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis

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I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message

It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree

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I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?

Nobody can tell you anything without proper system info or other technical details.
Mylenium

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Can you elaborate on what steps you've taken and what's not happening?

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I can see my previously purchase music, it says downloaded but why can't i download the music? The were accidentally deleted from the itune folder?

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Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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I have the same problem
OS windows 7 32bit

I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

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Carole,
I believe it should be included in the download, but you may ask further in the CC forum area:
http://forums.adobe.com/community/creative_cloud

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sign out and then back in to your cc desktop app.
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Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

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Sign in, activation, or connection errors | CS5.5 and later
Mylenium

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William Huang in what way are you unable to use the CC 2014 versions of the Adobe Creative products? For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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Any hints or help will be more than appreciated.
Cheers
Pancho

You have not provided any system info nor aany other details.
Mylenium

Although I'm online and connect, the message "Error 206" appers when I download Creative Cloud. What can I do?

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Hello CAROLINA,
Please refer the thread: https://forums.adobe.com/message/6255811#6255811#6255811 where similar issue has been discussed.
Regards,
Ratandeep Arora

I downloaded Creative Cloud, but why can't I download the Photoshop trial?

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