I downloaded i-tunes 8.1 and all I get is announcement for Cloud 10.1, although I can bring up my account, etc. Am unable to access store. I cannot use cloud because my i-mac and mac pro laptop are both G 3. The laptop is intel, the i-mac is not.

I downloaded -i-tunes 8.1 because both of my computers are G-3; the Mac Pro lap top has intel, my i-mac does not. When I try to access i-tunes store on the mac pro I get the page for CLOUD. I can access the account, but am unable to access i-tunes store. My music is available. How do I access the store?

Hello, I'm experiencing the same problem - did you find a way of accessing the store?

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I am trying to use the Mini Bridge in Adobe Photoshop CS6 (desktop) and all I get is "Waiting for Bridge CS6 ..." in the panel at the bottom of the screen.

I am running on a Core i7 iMac with 20GB or RAM and have already done the two applicable steps in the main Adobe help area relating to Switchboard (Error: Waiting for Bridge | Mini Bridge panel) to no avail. Any ideas?

Have you tried to start the bridge CS6 then open Photoshop CS6 try to use the mini bridge.
I have a problem on windows too. Sometimes when I open CS6 version 13.1.2 and try to use the mini bridge Its panels has a message Bridge must be running and there is a launch bridge button. When I use that button Bridge gets launched but may hangs before displaying its application window or anything in the mini bridge panel. I can terminate the bridge when this happens with windows task manager and start the bridge. After doing that the mini bridge launch button became a reconnect button using it mini bridge then work.
I can also start Bridge CS6 before Photoshop CS6 and mini bridge works as soon as Photoshop is up and running.

D/L Greys seaon 10 epis 24 - and all I get is volumn no picture - how come? How do i fix this or who do i call?

I paid and d/l Greys anatomy sea 10 epis 24 and all i get is volume - for some reason i dont have a picture - I have not changed anything on my puter. The video is there - there just is no pic - how do i fix this or who do i call to fix it?

Your iTunes is up-to-date, you've tried closing and re-opening iTunes, and other TV programmes or films play ok ?
Depending upon what country that you are in (TV programmes can't be re-downloaded in all countries) then try deleting that episode from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If you aren't in a country where you can re-download TV programmes or if the redownloaded version also doesn't give you a picture then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I download an app. But doesn't show up on my homepage. I go to download it again from the cloud and all I get is a message saying "you already download this application so you will be able to redownload the app free of charge" I press ok.Still don't have

I download an app. But doesn't show up on my homepage. I go to download it again from the cloud and all I get is a message saying "you already download this application so you will be able to redownload the app free of charge" I press ok. Still don't have it

What is the app? What "homepage" do you mean?

I have a mac pro, and today i turned it on and all i get is the white power light come s on and starts flashing, my computer does not boot up can anybody help?

why doesn t my mac pro boot up, i turned it on today and all i get is the white power light on the front of the computer starts flashing, does any body know about this problem?

Which model of Mac Pro do you own?
Check Crucial.com for their opinion, but there are cheaper ways to go.

I have a new MacBook. I want to put my iTunes on it that I previously bought. The solution is to authorise the Mac by going on the Store and authorising it. I press the store link and all I get are products and no link for authorisation?

I have a new mac Book. I want to put my previously purchased itunes on it. The support page says to authorise the new Mac by going into the itunes store and then authorise. I click on store and all I get are products with no link. Can someone advise where the authroisation link is please?

I don't know why but after about an hour the tool bar you rferred to came on its self jsut as the support solution and you have advised and it is now working, but the toolbar just disappears and that is why I could not find the link or correct store link. Weird! But thanks, Gordon

I update my OS to Mount Lion and all my .docs ( microsoft office for mac) can't be read or open. Any advice on to what app should I get so I can open or transfer to so I can open em?

I update my OS to Mount Lion and all my .docs ( microsoft office for mac) can't be read or open. Any advice on to what app should I get so I can open or transfer to so I can open em?

What program did you use prior to the updade? Did you updrde that program when you updaded the OS?

I switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??

i switch on my mac book pro and all i get is the apple logo and below a loading wheel , but its stuck there for like an hour !!! help??

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I cannot boot up my Mac book and all I get is a long beep

I cannot boot up my Mac book and all I get is a long beep
Have tried checking the keypad and no luck
Is this a logic board issue or is it something else?

My daughters Mac crashed mid assignment and after hours for phone support. So was looking to see if there was anything we could do here. Your advice is correct but the issue was "long beeps". Which are generally a serious issue and not one that we are going to be able to deal with. Like the icon .... and do appreciate the fact that you were happy to help. cheers

Help! Took mac to store today as DVD stuck in drive- 3 hour round trip!!! Told it was fixed and it now won't even switch on :( I press the on button and all I get is a continuos loading symbol and then it shuts down . Worse state than it was before :( :(

Help! Took mac to store today as DVD stuck in drive- 3 hour round trip!!! Told it was fixed and it now won't even switch on :( I press the on button and all I get is a continuos loading symbol and then it shuts down . Worse state than it was before :( :( not happy at all and not well enough to travel to get it fixed (my mum went today) anyone got any ideas please???

Oh ok - Thankyou for that. I will be ringing them tomorrow and I will not be happy ! And I'm hoping they can suggest what I'm suppose to do about getting it back to them as I can't take it in myself. SO so angry!!! Does people getting it back in a worse state happen often? :| do read these discussion boards? I hope they do!!!

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H.

Help I tried opening my Mac book pro after shutting it down and all I get is a grey screen with the apple sign and a moving mouse but I can't open it !! What should I do ??

Help I tried opening my Mac book pro after shutting it down but it won't open and all I get is a grey screen and a mo Jong mouse but nothin else so can u help me ??

Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Disconnect, test peripheral devices and network cables
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
(See article for full information on all of the above)
Thanks,
Matt M.

How do I find the address of my usb ports so that I can connect a telescope to the macbook. I have tried various commands on terminal and all I get is 'directory or command not recognised'.

The telescope instruction says open a Terminal and put in ls/dev/* and other such things and all I get back is that none of them are recognised.
JeffersE

Why don't you call the telescope company for support and let them explain it to you. Usually there is software involved with those types of telescopes and if that software doesn't support Mac, it won't matter how or what USB port you plug it into because no drivers or anything will load for it.

When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!

When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!

Hi,
I would suggest you to uninstall Adobe Reader using the cleaner tool and then re-install the latest version.
Adobe Cleaner Tool:- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.
Latest version of Adobe Reader:- http://get.adobe.com/reader/
If you still experience the same issue, please share the following information:-
- Screenshot of Adobe Reader showing printer options
- Screenshot of Microsoft Word showing printer options
- Screenshot of control panel- Control Panel\All Control Panel Items\Devices and Printers
Regards,
Nakul

I previously uploaded images onto my desktop to work on in Lightroom 5.2. I worked on a few of the images days ago and just now getting back to them. My problem is I can only access the images I previously worked on and all the rest it says images not ava

I previously uploaded images onto my desktop to work on in Lightroom 5.2. I worked on a few of the images days ago and just now getting back to them. My problem is I can only access the images I previously worked on and all the rest it says images not available but all the images are still right on my desktop.

... and all the rest it says images not available
Normally this happens because you moved, renamed or deleted these photos (or the folders that contain them) outside of Lightroom. This is how to fix the problem: Adobe Lightroom - Find moved or missing files and folders

I downloaded i-tunes 8.1 and all I get is announcement for Cloud 10.1, although I can bring up my account, etc. Am unable to access store. I cannot use cloud because my i-mac and mac pro laptop are both G 3. The laptop is intel, the i-mac is not.

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