I downloaded Mac OS X Lion and when I go to install, it says file cannot be verified, may have been corrupted during download. How do I determine if it is corrupt and how do I get a clean copy of Lion, since I have already paid for it?

Download again, move the existing file out of the applications folder first.

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I had an app previously, but now it shows I do not. How can I retrieve this, since I've already paid for it? I have 2 photos- one showing it in my cloud- and two the app itself. Please help

I had an app previously, but now it shows I do not. How can I retrieve this, since I've already paid for it? I have 2 photos- one showing it in my cloud- and two the app itself. Please help

redownload it,, either by syncing with iTunes or directly from your phone using the app store.

Since the upgrade to ios7.1.1 I have lost my ringtones. Is there a way of getting them back from my itunes accout since I've already paid for it?

since the upgrade to ios7.1.1 I have lost my ringtones. Is there a way of getting them back from my itunes accout since I've already paid for it?

Yes, go to your 'iTunes Store' app on your iPhone or whatever device you lost them on, then go to the 'more' tab, and choose 'purchased', then find your ringtones that you wanted and redownload them, you won't need to repay for them.
Hope this helps :)
Happy hunting :)

How do I load Quicktime 7.7 on my imac running MAC OSX 10.6.8? I bought and downloaded, but when I try to install it says I cannot instal on macintosh HD

I just bought and downloaded quicktime Pro for it's exporting capabilities. When I tried to install it on my imac it said it couldn't because QT 10 already exists on computer. When I dumped quicktime 10 in the trash and restarted computer, I still am unable to install.

You can't install that version on Snow Leopard. Look here instead:
http://support.apple.com/kb/DL923

HT5945 Why does Instal Java SE 6 keep popping up and when I attempt to install it says that there is a problem with the internet connection ??? Please help

I keep getting a pop up reminder to install Java SE 6. When I attempt to install it an error occurs saying that there is a internet connection problem and the Java cannot be intalled. This thing pops up every 15 minutes. Am I doing something wrong? Thanks for any help

OK, so you don't have a working iTunes.
What I would like to do now is to try installing each iTunes component separately.
First uninstall the 5 iTunes programs that you have installed.
You should have iTunesSetup.exe saved in a folder on your PC, probably in the downloads folder. If not download and save it now.
Open the folder containing iTunessetup.exe with explorer.
Next open notepad and copy the following 3 lines into it.
md temp
itunessetup /extract temp
pause
Save the file as extract.bat into the same folder that contains the itunes installer.
Open the downloads folder and you should find the extract file that you saved. Double click on it and a black window will open telling you what it is doing. When its finished, press any key to continue.
You should find that a folder called temp has been created containing all the itunes msi files.
Install in this order by double clicking on them:
Apple Application Support
Bonjour
Apple Mobile Device Support
Apple Software Update
Quicktime
iTunes
If one of the installs fails, stop and post the error message in full. I am hoping that by doing this separately we will get a better error message.

My mac has been updated and when i go to install the newest itunes this pops up. 'Couldn't open "Install iTunes.pkg". This package type requires Mac OS X 10.5.' how can i fix this so i can get the new itunes?

my mac has been updated and when i go to install the newest itunes this pops up. 'Couldn't open "Install iTunes.pkg". This package type requires Mac OS X 10.5.' how can i fix this so i can get the new itunes?

Hi
Try to use "software update" option
to to apple menu -> software update or system preference -> Software update
( you may try to use an old package on new system )
HTH

I have OS 10.6.8 and I've recently downloaded Mountain Lion (10.8.3)... when I try to install, it says that I need version 10.8 to continue... What do I do?

I have OS 10.6.8 and I've recently downloaded Mountain Lion (10.8.3)... when I try to install, it says that I need version 10.8 to continue... What do I do?

Open App Store and sign in with your Apple ID. Locate the Mountain Lion installer, purchase Mountain Lion, then download it. It's a 4 GB file. You have downloaded an updater.
Make Your Own Mountain/Lion Installer
1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/
    Lion application. After Mountain/Lion downloads DO NOT click on the Install button.
    Go to your Applications folder and make a copy of the Mountain/Lion installer. Move
    the copy into your Downloads folder. Now you can click on the Install button. You
    must do this because the installer deletes itself automatically when it finishes
    installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
a. Open Disk Utility in your Utilities folder.
b. After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left
      side list. Click on the Partition tab in the DU main window.
c. Under the Volume Scheme heading set the number of partitions from the drop down menu to one.
      Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the
      partition scheme to GUID then click on the OK button. Click on the Partition button and wait until
      the process has completed.
d. Select the volume you just created (this is the sub-entry under the drive entry) from the left side
      list. Click on the Erase tab in the DU main window.
e. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the
      button for Zero Data and click on OK to return to the Erase window.
f. Click on the Erase button. The format process can take up to an hour depending upon the flash
     drive size.
3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
a. Double-click on the InstallESD.dmg file to mount it on your Desktop.
b. Open Disk Utility.
c. Select the USB flash drive from the left side list.
d. Click on the Restore tab in the DU main window.
e. Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
f. Drag the mounted disc icon from the Desktop into the Source entry field.
g. Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable installer that you can use without having to re-download Mountain/Lion.
Note: The term Mountain/Lion used above means Lion or Mountain Lion.
As an alternative to the above (you still have to do your own download of Lion/Mountain Lion) you can try using Lion DiskMaker 2.0 that automates the process of Steps 2 through 4.

How to install a clean copy of Lion on my mac book pro

Since installing Lion on my Mac Book Pro June 2011 17 inch model I have had nothing but problems. I would like to wipe mt HD and start again with a completely clean copy of Lion. How do I do this ?

Read this:
http://www.macworld.com/article/161203/2011/07/should_you_clean_install_lion.htm l

Firefox has remberd a password to a website ... chessatwork and I get loged in to my main page and when I click on any link it takes me right back to my log in page, where it has it stored.... password and user name,,, whats up and how do I turn that off?

Firefox has remberd a password to a website ... chessatwork and I get loged in to my main page and when I click on any link it takes me right back to my log in page, where it has it stored.... password and user name,,, whats up and how do I turn that off? chessatwork has ran great for me for many yrs, then one day I down loaded firefox and went to play chess on this site chessatwork.com, well the window popped up asking to remember the log in and pass word and so I said ok, and it did, but now when I click log in and I go to my main page (home) and click on any link, say to play game I return right back to log in

See http://kb.mozillazine.org/Deleting_autocomplete_entries<br />
Remove a saved password here: Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
You may also need to remove the cookies from that website.<br />
* Tools > Options > Privacy > Cookies: "Show Cookies"

I get my emails sent to my Ipad 1 and when I try to open the excel files, they come up in a sort of word doc. how can I get them to come over on excel

I get my emails sent to my Ipad 1 and when I try to open the excel files, they come up in a sort of word doc. how can I get them to come over on excel

I was still typing my first post while you had already responded.
Maybe I am taking your last post the wrong way but reread your post. If I am taking it the wrong way - please accept my apology in advance.
lisaadele123 wrote:
I get my emails sent to my Ipad 1 and when I try to open the excel files, they come up in a sort of word doc. how can I get them to come over on excel
Where do you state that you need to email the files to someone else?
Where do you state that you need to edit them?
This was my response ....
You can't edit any of these files without a compatible iPad app like Documents to Go (Excel, Word) or Pages (Word files).
You can open and view the files as mail attachments but you will not be able to edit them. Explain exactly what you are doing and maybe you can get meaningful instructions.
Basically I said the same thing as Julian and I thought that maybe if you explained EXACTLY what you were trying to do, it would be helpful.
Sorry for not being a mind reader. Your second post ...
I thought I had already explained, I get excel spreadsheets emailed to me I need to open them, read them, edit them and send them on to another person,
That is not what you asked the first time around.
Message was edited by: Demo

I downloaded Mac OS X and I am having problems installing it: I get messages saying that it is was corrupted during downloading. I have tried re-downloading (which Appstore tells me is free) but everytime I get the same message. Help

I downloaded Mac OS X and I am having problems installing it: I get messages saying that it is was corrupted during downloading. I have tried re-downloading (which Appstore tells me is free) but everytime I get the same message. Help

Are you using dial-up, cable, or DSL? Do you have a slow or fast connection? The former is likely to make it difficult to get a reliable download of a 4 GB file.

HT4623 i tried to download the ios7 and when my phone rebooted it now says could not activate phone because the activation server cannot be reached, so now I can't get into anything on my phone

i tried to download the ios7 and when my phone rebooted it now says could not activate phone because the activation server cannot be reached, so now I can't get into anything on my phone

The activation servers are probably overloaded with everyone trying to update to iOS 7 today. You might need to wait and try again later.

When i try and open the auto cad Lt that i just downloaded i get this error The directory may be locked by another process or have been set Read Only. Directory: '/Users/hockaday' Please correct this problem and press OK to exit the application.

i get this error why i try and open the auto cad that i just downloaded
The directory may be locked by another process or have been set Read Only.
Directory: '/Users/hockaday'
Please correct this problem and press OK to exit the application.

I did install it in the admin account. Actually the computer has four accounts, one for my husband, where I installed it. One for me which also is set to admin, one is called TEST and has nothing in it and one is guest user.
I don't know how AutoCad is interfacing with the account. That is why I am not sure what to do about it. I read other threads in various places and some seemed to point to something having to do with having multiple users. The solutions were not clear. I was hoping someone else had this problem and could tell me what to do. I tried apple support but no help. I have not tried AutoCad yet as I assumed they wont help since this is a free educational version of their product.

I did re-set my password and when I click on Install for Mavericks, I still get a box for "administrator password" and it still won't accept my new password. Is there a difference between my Apple ID and the administrator password they're asking for?

I downloaded Mavericks and it won't install. I did re-set my password and when I click on Install for Mavericks, I still get a box for "administrator password" and it still won't accept my new password. Is there a difference between my Apple ID and the administrator password they're asking for? I never had an administrator password-- I just hit enter and have never had a problem before with previous installations. I'm on an iMac, from 2007, running Mt. Lion (version 10.8.5). I've been looking for other's posts who may be having the same problem, but haven't found any. Can anyone help?

Ugh. The 'no password, no work' thing is a recent Apple development. I ran into it on my system and ended up having to do a clean install on a partition I fully erased.
I suppose, if you have the ability to, go online and look up how to burn a bootable DVD image. Download the 10.8.4 image then use the Disk Utility to make a boot image of it. You'll need a dual-layer DVD or a USB drive (or memory stick at least 8GB) If you've got an optical drive, burn the disk, if you've a USB device, use that.
Then get a pocket drive and copy your important files off the system or let Time Machine do a full backup.
When the backup is done, insert the disk and hold down the C key until the machine boots off of the DVD. At the point you get to the start window, go to the menu and choose the Disk Utility.
In the Disk Utility, reformat the drive. You go to the actual DRIVE (not the Macintosh HD, but the root above it that is the actual hard drive device)
I always do this and *partition* it into several volumes, the benefit being, you can store all of your music, documents and importans stuff on that secondary storage volume you make - it will have it's own index and then the first volume is where you put the OS and it will have it's own index as well. That way, if the OS throws a wobbler and you need to reinstall, you don't lose your data.
Depending on the size of your hard drive, it is good to give your OS partition at least 60GB and optimally 100GB, and the rest for storage.
Name your volumes, use the little box sliders to manually size them or put that number in the size window, select for the format, Mac OS Extended (Journaled) and hit Apply and then the Disk Utility will quickly create your new partitions.
Once finished, quit the Utility and it will return you to the OS installer. Select the volume you want to install to and it should start up and install.
Once the installation is done, you'll get the new machine startup then you MUST put in a password for the computer. Once you're in, and to the desktop, don't bother with any Mountain Lion updates, go right to the App Store and get the Mavericks update and let it install the app to your Applicaitons folder, then do that install.
On a side note, there MAY be a way to make a disk image from the Mavericks application and avoid the entire Mountain Lion step.. I honestly do not know, but a bit of hitting the search engines may find out if there is. I think that if you looked for "make Mavericks boot disk or boot image' you may find something.
Good luck!

I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even h

I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even had upgraded to the Mavericks . I do not think it's fair to have to pay again and I would like to upgrade my operating system without having to pay again for the same system.

Hi anatuta,
Thanks for visiting Apple Support Communities.
It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard.
If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store.
You may find the steps in this article helpful with finding the items:
Mac App Store: Finding your purchased apps - Apple Support
If you do not see the items in the Purchased section, they may be hidden:
Hide and unhide purchases in the Mac App Store - Apple Support
All the best,
Jeremy

I downloaded Mac OS X Lion and when I go to install, it says file cannot be verified, may have been corrupted during download. How do I determine if it is corrupt and how do I get a clean copy of Lion, since I have already paid for it?

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