I Downloaded new version of ITunes - won't open now.

What a fiasco. Everything was working fine until I bit on the message to "update my IPod software". I finally succumbed to that then everything went to (*&(. After the IPOD update, my Itunes would not open my IPOD even though the device manager recognized it. So, I went to Apple support and downloaded the new Itunes. It won't open and my IPod is hosed - file folder with exclamation point. I even tried reloading the Itunes disk I got with the original purchase in 04/2005. Didn't work. I am on my third IPod since 04/2005 and it looks like I may need to send this one in also. But, I need to get Itunes up and running. I would restore my IPod if it was recognized. HELP.
HP   Windows XP   Home Edition - Version 2002 -Service Pack 2

top fixes for a new iTunes install/upgrade are
- turning off security software such as Norton before the install as Apple suggests
- installing QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html
- setting up Norton to allow iTunes
- scanning for malware with ewido (Free at www.ewido.net/en/)
- last but not least, using MSCONFIG to find Windows conflicts
http://docs.info.apple.com/article.html?artnum=302538

Similar Messages

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    I had the same problem on my iphone 5s, and this fixed it. http://support.apple.com/kb/TS5335

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    Hewlett-Packard Presario F700 (GR967UA#ABA)
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    QuickTime 7.6.2
    FairPlay 1.4.10
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
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    Video Display Information
    NVIDIA, NVIDIA GeForce Go 6100
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
    Description: Broadcom 802.11b/g WLAN
    IP Address: 192.168.1.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Tue Jun 09 22:30:17 2009
    Lease Expires: Wed Jun 10 22:30:17 2009
    DNS Servers: 192.168.1.1
    192.168.1.1
    Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
    Description: NVIDIA nForce Networking Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
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    DNS Servers:
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    Online: Yes
    Using Modem: No
    Using LAN: Yes
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    The drive DVDRW speeds are: 4.
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    iPodService 8.2.0.23 is currently running.
    iTunesHelper 8.2.0.23 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    Universal Serial Bus Controllers:
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    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    iPod nano (Second Generation) running firmware version 1.1.1
    Serial Number: 7J651R7ZVQ5
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.

    Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
    Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
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    downloaded new version of itunes and now it will not open on my Macbook

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    Found this item it may help
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