I downloaded some books that appeared to be in English but they aren't, how can I get my money back?

I downloaded some books that appeared to be in English but they aren't, how to I get my money back?

Are they described in the store as being in English ? If they are then you could try deleting them from the bookshelf in the iBooks app and redownload them via the Purchased link in the ibookstore in the app : re-downloading.
If they re-download in the wrong language again then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find the books and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24  hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Similar Messages

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    I have charges on my bank account from the iTunes Store for Purchases that were unauthorized. The only authorized purchased that was made on iTunes was a Disney Mickey Mouse app. These charges caused my account to overdraft. How can I get these charges off of my account and get my money back?

    You've checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
    If you don't recognise the charges (and nobody else has access to your account or devices and may have made them), or you can't find them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Yesterday i downloaded lion osx for 23 euros,it already was on my mac but apple took my money ???how can i get my money back ??

    i finally bought a Mac a few days ago but it doesn't seem so easy to start .Yesterday i decided to download the last version of osx (10.4.7 ?)but it took too much time to be obvious...tomorrow i can see that the version i bought already was on the hd when i payed for it first...how can i get my money back ?

    Hi..
    Since you just purchased the Mac, it can pre installed with Lion.
    Yesterday i decided to download the last version of osx (10.4.7 ?
    v10.7.4 is the lastest version available for Lion currently.
    The problem is that the App Store has no way of knowing that your Mac already had Lion installed, that's why you were charged.
    Apple's policy states that, "all sales are final" >  iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    But yoy can take advantage of that download to create an installtion disc >  How to create an OS X Lion installation disc | MacFixIt - CNET Reviews

  • I put my new iPhone into iTunes for the first time, and chose to back it up to the iTunes i had on my iPod, but that made all my contacts on my sim card disappear, how can i get these contacts back?

    i put my new iPhone into iTunes for the first time, and chose to back it up to the iTunes i had on my iPod, but that made all my contacts on my sim card disappear, how can i get these contacts back?

    Have a read here...
    https://discussions.apple.com/message/18409815?ac_cid=ha
    And See Here...
    How to Use Multiple iDevices with One Computer

  • HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

    Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

    Hey grossa2,
    First, here is a way to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
    iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
    http://support.apple.com/kb/TS1362
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  • I thought that iMovie/iphoto/garageband were free but i received an email confirming that i bought these program. how can i get my money back?

    thought that iMovie/iphoto/garageband were free but i received an email confirming that i bought these program. how can i get my money back?

    The question is ... Did you buy them, accidentally or otherwise?   They are all part of iLife, the latest version of which is iLife 11.
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  • HT3702 I been charge for app that I didn't order how can I get my money back ??

    I been charge for apps that I never order , how can I get my money back ? 

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
    If its not in your purchase history, you should report it to your credit card company instead.

  • I bought a book for £10.99. When downloaded, it showed it had only 46 pages and had loads of spelling mistakes. How can I get my money back from iBooks?

    I downloaded a book from iBooks and it only had 46 pages and had loads of spelling errors. How can I claim my money back? Before the download, it did not show how many pages the book contained like it normally does.

    use the Report a Problem link on your receipt or in the purchases area of you iTunes account.

  • HT1725 How can I get my money back for a tv show that didn't download??

    I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

    This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
    Most of the time, it's just going to be the security software causing the problem.
    To get a refund, contact Apple with Express Lane.

  • I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working.  It has not worked for anybody who bought it.  How can I get my money back?

    I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working.  It has not worked for anybody who bought it. Why is it off of the app store now and how do I get my money back?

    That message is usually due to a bad cable.
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    If you can’t charge your iPhone, iPad, or iPod touch
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod

  • My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

    Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
    How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
    Thanks in advance

    Hi Marvin,
    Thanks for visiting Apple Support Communities.
    Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Best Regards,
    Jeremy

  • HT1933 The movie I downloaded does not play, how can i get my money back

    I have downloaded a film and the picture has frozen and you can hear the movie start but nothing happens. How can I either get it working or get my money bak?

    If this is on your iPad then you've tried closing the Videos app via the taskbar : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    And/or tried a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
    If neither of those work, then depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the filme from the Videos app and redownload it via the Purchased tab in the iTunes store app.
    If you aren't in a country where you can re-download films or if it re-downloads with the same problem then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • I just checked my emails to look at iTunes emails then i noticed some purchases i did not authorize. i found 8 emails saying i purchased currency for an app i play and i added up the receipts to a total of over $240. how can i get my money back?

    i am frustrated and mad that someone made purchases using my itunes account and somehow my credit card was added to my account as well. i didn't even add it myself. what can i do to get my money back thats all i want.

    They show on your account's purchase history e.g. they aren't phishing emails ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    Have you also removed your credit card from your account (does anybody else have access to your card and might have added it ?) : http://support.apple.com/kb/HT1918 ?
    If they show there and nobody else has access to your account or devices and made them, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How can I get my money back from apps I purchased that don't work

    Dear Apple
         I recently purchased two apps from your store one was 3.99 and one was 9.99 however they do not work I would like to know what steps I need to take to get my money back.

    These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
    If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933

  • I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

    I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
    This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

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