I downloaded the latest itunes update and now it freezes and my ipod classic does not work
How do I get my ipod classic to work with the new I tune update it wiped out all my sons and now my ipod is blank/
Hey palmtree2001,
Lets see if we can get your iPod touch recognized and charged. Take a look at the first article to go over making sure the drivers are working properly to any third party conflicts. If you are still having issues with charging, take a look at the second article for some suggestions to get it working.
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
If you can’t charge your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203030
Take care,
-Norm G.
Similar Messages
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As it says above, i have been having a lot f trouble with my ipod classic and the latest itunes update, i was unable to sync songs or anything to it and have tried every conceivable 'fix' i could find. i have run an itunes diagnostic and the results are posted below. a major problem is that when i try and view my ipod through my computer it displays nothing at all on the ipod, no files or anything, this may be the problem but i have no idea how it has happened or how i could resolve it.
This ipod holds huge sentimental value and i am loathe to buy a new one! If anybody can help it is greatly appreciated, than kyou in advanced.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K50IJ
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038B8600B98D1E0
Current user is not an administrator.
The current local date and time is 2014-03-21 16:52:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2fd81a1f13cf3ff25a8b4f0e8e725116
**** Device Connectivity Tests ****
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc. -
I just downloaded the latest itunes update and I cannot open Itunes. Any suggestions?
I just downloaded the latest itunes update and I cannot open Itunes on my Imac. Any suggestions? I have OS 10.6.8
Hello, I am quite new on these forums, and mainy joined because have problems with latest update of iTunes, which seems to have caused problems of one kind or another for various people. I think basically people are now waiting for a 'patch' from Apple to fix things.
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I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?
Good Morning jsacc38,
The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-gb/HT201668
Learn what to do if you can’t install or update iTunes on your Windows PC.
If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
Make sure that you're logged in to your computer as an administrator.
If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3).
If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
If you have Windows XP: Choose Open.
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Remove and reinstall iTunes and other software components for Windows XP.
Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
Disable conflicting software.
Some background processes can cause issues that prevent applications like iTunes from installing.
If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
Restart your computer.
After the restart, and adjusting the software running on your PC, install iTunes again.
Get more help
If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Feb 2, 2015
Have a good weekend!
- Judy -
I recently downloaded the latest iTunes for Windows update, and now when I open iTunes my menus are in Korean. I live and work in Korea but want my menus in English like they always have been. I've never had this problem with updates before. How can I get English back? I'll appreciate any help.
CTRL+, (Comma) brings up preferences
General is the tab on the left
Language is the last drop down control
English (UK) & English (US) are 9th and 10th on the list
Close iTunes & reopen to effect the change
tt2 -
Downloaded the latest itunes update and now can not upen itunes. Help.
Downloaded update for itunes about a week ago, and now cannot open itunes. How do I fix this? Bob G.
Eureka, I found the problem with not being able to open itunes after last update. This evening received a prompting for an apple update for Quick time player. At first almost deleted it in my digust with apple since last update, but figured hey, could mess things up any worse, and so clicked yes. Apparently problem was with quick time which was also updated with last itunes update, as after that my itunes opened up. Appears to be lots of changes, but hey, can always learn them now that it is working.
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How do i open the elements 12 now that i have downloaded the assistant twice and the latest adobe reader.
It says that it cannot support this file. what is the problem?
before trying elements 12 i had tried elements 7, and it worked....Hi Janet,
Adobe Reader is meant for reading pdf documents.
What is the file type that you are trying to open.
After downloading PSE 12 you need to install it to be abvle to use it.
Does it show in the list of installed programs?
If Yes then what error do you get when you try to launch the software.
Also let me know which OS are you using.
Regards,
Rave -
TS1425 just downloaded the latest i tunes and my ipod isn't showing when connected also no side br
I have just down loaded the latest Itunes update but when i plug in my Ipod Classic it doesn't appear. There doesn't seem to be a side bar either. How do I transfer stuff onto my Ipod now?
I don't have an iPod just an iPhone as soound as I installed iTunes 11 I had icon on the menu bar across the top of the screen on the right labeled iPhone. When I click that icon the iPhone windows opened up so I could work with my iPhone. I would suggest you look at the top bar of the iTunes window for and iPod icon.
In the clean up of the GUI for iTunes the side bar was removed.
Allan -
I just downloaded the latest itunes update 11.1 for windows 7 and now when I try to open itunes with the shortcut on my desktop I get this error message: "The item 'itunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly." I can't open itunes at all. Is there anything I can do or is there a problem with the new update?
Start > Programs = Firefox
Does that shortcut work?
If so, delete the current shortcut that is in the Quick Start tray and drag the one that is in Start > Programs down there. -
i tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?
Hello bajura007,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I installed the latest itunes update and now nothing plays
I installed the latest itunes update and now nothing plays. No music, radio etc. Have others experienced a similar problem?
I just tested mine and my music and videos played without a problem. Suggest you re-download iTunes 10.4.
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I've been bitten by the "Missing MSVCR.dll file" problem when downloading the latest iTunes update, 11.4.62 (on a PC w/ Win-7 & Outlook-2007#. 'Have followed Apple's instructions of un-installing all Apple software, and re-installing it (Ugh). First result Outlook couldn't find my 1,385 item contact file in iCloud, although the outlook distribution lists were there. Second result, upon installing iCloud again, I have two iCloud contact files shown in outlook - "iCloud" & iCloud, within iCloud". 1,332 & 1,385 contacts respectively.
Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. This is NOT fun at 72-yrs old...!!
So, how do I make sure I haven't lost anythying from Outlook? Russ-AZInteresting response, Kappy - Back to original post: "First result: Outlook couldn't find my 1,385 item contact file in iCloud, although the outlook distribution lists were there (therefore, initially I had lost my contact file from Outlook). Second result, upon installing iCloud again, I now have two iCloud contact files shown in Outlook - "iCloud" & iCloud, within iCloud". W/ 1,332 & 1,385 contacts respectively.
Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. This is NOT fun at 72-yrs old...!!
So, how do I make sure I haven't lost anythying from Outlook? Russ-AZ"
You can safely assume that I have tried using it! So, to make things a little clearer:
1) I now have two iCloud "contacts files", w/ a different total count. What's the difference? Why the different toatl count?
2) Since re-installing the Apple software (part of the MSVCR" recovery instructions) "couldn't possible affected Outlook", why am I getting an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere. What's in those files? And where are they?
Probably more important questions get down to:
3) Why is a basic Apple product upgrade "screwing-up Outlook"? This iTunes upgrade, failing to install properly forced Outlook 2007 into a 2-min start-up cycle. Which was fixed with this "Goat-Rpdeo" of re-installing MSVCR80.dll.
4) And under the latest release of iOS-7.0.4 on our iPhones, why is Apple now forcing us to use the iCloud to back-up our contacts, calendars & tasks, vs. allowing these files to be backed-up directly on our PC's via the USB cable?
Thanks again for your interest and comments. - Russ-AZ -
After downloading the latest iTunes update, when I open Outlook on my pc, I am getting an error message that MobileMe has encountered a problem and needs to close. What's up with this?
You're welcome.
tt2 -
I downloaded the latest iTunes version and now get the following error message: "This copy of iTunes is corrupted or is not installed correctly. Please re-install iTunes." Can anyone provide suggestions on what I should do next?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?
iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process.
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