I downloaded the new itunes update and now no videos will play. I get a white screen and no sound. also a bunch of songs i have purchased no longer play.

i have a bunch of files that can't be located and some songs that i purchase that when you click on them they skip to the next song. also all my videos, movies and tv shows i purchased come up with a white screen and no sound they show they are playing 

"Add Folder to Library" is still where it always was, in the File menu.
The new "innovation" is that the File menu is hidden by default!  But you can reveal it by using CTRL+B.

Similar Messages

  • I have downloaded the new itunes update and cannot play any songs when offline any suggestions on what i need to do?

    Recently downloaded the new itunes on a new Mac Air and I can't play any music when I am not online. They all come up with '!' whenever i click on it. Is there a trick to this?

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • I downloaded the new itunes version and now i can't get itunes to pop up. all i get is error 6034

    i downloaded the new itunes version and now i can't get itunes to pop up. all i get is error 6034

    Hello CHENSLER68,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step. 
    You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • In order to download the new iTunes update I have to enter my administrator name and password.  When I enter the correct name password it won't put me through.  How do I fix this?

    In order to download the new iTunes update I have to enter my administrator name and password.  I am having trouble.

    Hi johnsherrard,
    If your iPhone is currently disabled due to a password issue, you may find the following article helpful:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Regards,
    - Brenden

  • I just downloaded the new itunes update, now I can't copying TV shows purchased from the library to my backup computer, it says the files are invisible. Never had any problem doing it until the update.

    I just downloaded the new itunes update, now I can't copying TV shows purchased from the library to my backup computer, it says the files are invisible. Never had any problem doing it until the update. I have a Mac Pro G5 OS 10.6.8. The desktop hidden files app doesn't reveal the TV shows.

    found a solution in a different discussion.. thank god.

  • I have just done the new itunes update and now it wont let me sync my phone ?

    Hi Guys,
    I have just done the new Itunes update and now when i plug my phone into the computer it dose not recongnise my phone through itunes and will not let me snyc, backup or update it. What did i do ? sorry what should i do ?

    Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
    Come back with the results.
    An "other" larger than about 1 1/2 GB indicates corrupted files.
    What is the Other on my iPhone and How to Remove It
    What is "Other" and What Can I Do About It?
    and as necessary:
    - Reset the iOS device. Nothing will be lost      
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync/delete all music and resync
    To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
    - Reset all settings                            
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       

  • I tried installing the new Itunes update and now I get the error message r6034 and now itunes is off my system?  How do I get Itunes back?

    I tried installing the new Itunes update and now I get the error message r6034 and now itunes is off my system?  How do I get Itunes back?

    i get a message saying error 7 (windows error 127)

  • I just downloaded the latest itunes update and I cannot open Itunes. Any suggestions?

    I just downloaded the latest itunes update and I cannot open Itunes on my Imac. Any suggestions? I have OS 10.6.8

    Hello, I am quite new on these forums, and mainy joined because have problems with latest update of iTunes, which seems to have caused problems of one kind or another for various people. I think basically people are now waiting for a 'patch' from Apple to fix things.

  • Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem.

    Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem. This is doing this when installing itunes/quicktime, safari 5, mobileme control panel, and the software update itself. The itunes version is 10.3.1

    That suggests that the installer is getting damaged during the download.
    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • I downloaded the new Itune SW and all my music is gone.  How do I recover it?

    I downloaded the new Itune SW and it wiped out all my music, how do I recover?

    Hello mikgius,
    Thanks for the question, and welcome to Apple Support Communities.
    The following article outlines the exact symptom you provided, and a potential resolution:
    No content shows up in iTunes after updating
    http://support.apple.com/kb/TS1967
    If the above did not resolve your issue, you may want to refer to this article:
    iTunes: How to re-create your iTunes library and playlists
    http://support.apple.com/kb/HT1451
    Thanks,
    Matt M.

  • I am unable to download the new iTunes update 10.5.

    I am unable to download the new iTunes update 10.5.  Message - There is a problem with the windows installer package.  a program required for this install to complete could not be run.  contact your support personnel or package vendor??

    THIS WORKS! I kept trying to reinstall several times and also had the EXACT same error message. I then I went to my control panel and went to the Unistall Programs ->  Selected Apple Software Update -> Right clicked -> Select Repair.  I let it do it's thing, then reinstalled iTunes and it worked just fine.
    GOOD LUCK!

  • Why can't I download the new itunes update? It only downloads halfway then says there is an invalid signature.

    Why can't I download the new itunes update? It only downloads halfway then says there is an invalid signature.

    Been having that problem myself. Just click on this link http://www.apple.com/uk/itunes/ and download it from there. It worked for me. Hope this helps.

  • When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop.  Media content (track names, etc.) do not load.  Thanks

    When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop.  Media content (track names, etc.) do not load.  Thanks

    See  Re: itunes 12 track names not found and user not registered for online use.
    tt2

  • I downloaded the new 7 update and now my iPad won't charge to 100% and loses power even when not in use ?

    i downloaded the new 7 update on my ipad. it now will not charge to 100% and loses power even when not in use. any solutions ??

    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.
    Then plug it in and let it fully charge.

  • I downloaded the latest itunes update and it will not play my music and the sound on my computer has been disabled.

    I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?

    Good Morning jsacc38,
    The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
    If you can't install or update iTunes for Windows - Apple Support
    http://support.apple.com/en-gb/HT201668
    Learn what to do if you can’t install or update iTunes on your Windows PC.
    If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
    If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    Make sure that you're logged in to your computer as an administrator.
    If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Install the latest Microsoft Windows updates.
    To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
    Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3). 
    If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
    If you have Windows XP: Choose Open.
    If you've previously installed iTunes, the installer will prompt you to repair the software.
    After the repair is complete, restart your computer and try launching iTunes.
    If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
    Remove and reinstall iTunes and other software components for Windows XP.
    Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
    Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
    Disable conflicting software.
    Some background processes can cause issues that prevent applications like iTunes from installing.
    If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
    Restart your computer.
    After the restart, and adjusting the software running on your PC, install iTunes again.
    Get more help
    If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
    If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Feb 2, 2015
    Have a good weekend!
    - Judy

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