I downloaded two movies for rental and they will not play, i downloaded two movies for rental and they will not play
i downloaded rented movies and they will not play, it says that they are on another device.
Are the files still physically on the hard drive?
You can verify that in the Download Manager window via the right-click context menu.
*https://support.mozilla.org/kb/Downloads+window
If Open Containing Folder and Open are grayed then the files were removed and are no longer present in the original download location.
Similar Messages
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I downloaded two movies from itunes at the same time (both free digital copies from a dvd) and when they finished downloading... they disappeared. I've not been able to re-download them or find them.. anywhere. Any suggestions for tracking them down?
If you downloaded them on your computer's iTunes then they should have gone into the Movies part of your iTunes library, if on a device (iPad, iPhone or iPod Touch) then into the Videos app - they haven't appeared there ?
If you downloaded on your PC and they don't show in the Movies section then you could try searching for them by name (or part of their name) via windows explorer and see if that finds them. Or if you downloaded them on a device and they aren't in the Videos app then have you got a film age rating set in Settings > General > Restrictions that is hiding them, and if not can you find them via the device's spotlight search screen (swipe your first homescreen to the right) ? -
I was notified that I needed to update two of my current apps. I tried to do so and they both froze in the install-update phase. So I discontinued them and tried to download as new. they froze again During the install phase. So to test the apps in general I tried to install a completely new app. It also froze in the installing phase also! Please help me. Thanks.
Once one app stalls in the downloading phase, every other app behind it will probably stall as well. Do not try to downloads any other apps until you get this resolved.
If the Apps are showing the "waiting" icons, try some of theses suggestions and see if one of them will get you out of this predicament.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad. -
Error 42110 appears and cannot watch a movie I pay for rental. I can see it is downloading, but as I click on it to watch it, the error appears and does not let me watch it.
what can I do to resolve it?Hello kmb_cb_lb
If you cannot get your rental to play, then report the issue to the iTunes Store to get it resolved or refunded.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
MY DOWNLOAD KEEPS FREEZING AND I HAVE TO KEEP BUYING IT OVER AND OVER AGAIN. IT'S WASTING MY MONEY. I HAVE NOW RENTED MY MOVIE 4 TIMES AND IT STILL WON'T FINISH DOWNLOADING. WHY CAN'T I GET THE RENTAL FOR FREE IF IT KEEPS DOING THIS? CAN YOU PLEASE HELP? THANK YOU.
Please turn off your caps lock. All caps indicates shouting, is considered rude and is difficult to read. Many will not read such posts.
If it doesn't finish downloading then just click Store>Check For Available Downloads
There is no need to keep re-buying it. -
My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?
kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled. -
Followed the directions on this page. Books are not listed among the options at step five, only movies tv shows and music, so how do I download my books then? I previously purchased two audiobooks on iTunes. They are available on my iPad, but not here.
If you go into Edit > Preferences then on the General tab on the popup that you get you should be able to select which types of content 'show' - tick the box against 'Books' :
Books then show under your 'Library' - if you select it, are those audiobooks listed there ? -
Hi Ernest,
Chris, here from the iTunes Store. I see that you rented the movie "Captain America: The First Avenger" from the iTunes Store and it will not play properly. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm happy to report that I was able to make a one time exception for you, and have reversed the charge for "Captain America: The First Avenger," which I understand did not work for you. In five to seven business days, a credit of $3.99, plus any applicable sales tax, should be posted to your Visa.
Please keep in mind the refund will not process until payment has been received successfully by iTunes, which usually takes three to five business days from the date of your purchase. Once payment has been received, you will receive an invoice for your purchase and the refund will appear three to five business days after your invoice is sent.
It is highly recommended to monitor the order that a refund has been requested for, to ensure the purchase was processed successfully by your financial institution. If the payment or refund does not appear on your statement after the appropriate amount of time, please respond to the correspondence received and we will gladly investigate this matter further.
Please note that according to the iTunes Store Terms of Sale, all sales are final, so this is an exception which I cannot guarantee will be granted again in the future. The iTunes Store Terms of Sale are available for you to review here:
Terms of Sale
http://www.apple.com/legal/itunes/us/sales.html
If you have any further questions or concerns regarding this issue, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Ernest, and I hope you have a great day.
Sincerely,
ChrisSorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
Quad 2.5 Mac OS X (10.4.6) -
Can't play rented movies. They appear to download OK and the timer accurately reports days remaining to watch. But whenever I try to play the movie I get this message, "An error occurred loading this content. Try again later.". Have been using the Apple TV for 2 weeks and everything else seems to work OK. The Apple TV reports its SW is up to date. I've tried this with two movies rented frim iTunes directly from the Apple TV.
If after you download the movie, you navigate away and do something else with your Apple TV the content you have downloaded will be overwritten and you'll need to download it again. It's a pain in the neck for many who have slow downloads but it's something that comes with using volatile memory rather than a hard drive for storage.
Perhaps you're not doing this, but I thought it worth mentioning. -
i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud? i have an 2nd generetion ipad and an iphone 5, thanks for you answers!
(I think the daughter got he better end of the deal!) I believe if you change the password and user id one of the devices it will stop that from occurring. But I'm not the one to tell you how to do it; someone like "Illaass" (Illaass seems to know how to correct / fix almost anything!) will know how if you don't. Just look for the "cat" icon.
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. I have Adobe Actobat 7.0 Standard for quite a while, and I'm happy with it. I use it for mainly filings at the federal court. They require PDF. I use two computers in two different states for work. I realize my Adobe 7.1 is a few years old, but sometimes I have difficulty using it with the other days downloading a boarding pass, and e filing at the USDC. . There's a problem with Adobe Flash, media, etc. and other Adobe programs, (which I use for downloading boarding passes for airlines, etc.) so basically I have to delete these other Adobe programs, besides the Adobe Acrobat 7.0 Standard if I want to 7.0 Standard to work. I periodically download the updates, but there's still a problem. My question is: Can or should I purchase another program to update the present Adobe Acrobat 7.0 standard, or just buy a new program such as the Adobe 11? Am I mistakenly doing something wrong, such as when I download? I'm an old valued customer so I don't want to spend a lot of money since I am replacing my Dell XP for a new computer now, and my other computer is a Dell Vista.
I'd appreciate your valued advice.If you are getting a new computer (for a PC it would have Win 7 or 8), then you will need to purchase XI if you wish to continue using Acrobat. Acrobat 7 is not compatible with these systems (and probably the same for MAC systems), though sometimes workarounds are possible, though not easy to use. I guess the answer is to buy the new version. Try http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software _sl_mostpopular.html, click on the Buy for Acrobat, and then select the version you want.
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i downloaded a movie on itunes and turned my computer off and when i turned it back on the movie wasnt there so i went to re download and it says check for available download and it still won't let me down load it. what do i do?
Hi runner_girl7585,
Thanks for using Apple Support Communities. If you weren't ever able to watch your rental movie, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari -
I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)
Hi jbserious,
Welcome to the Support Communities!
It doesn't sound like the iTunes software and its components installed completely. The article below will walk you through some troubleshooting steps. Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Adding music and other content to iTunes
http://support.apple.com/kb/HT1473
Cheers,
- Judy -
i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?
You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck. -
I have purchased two movies on the store that at the time were unable to download, due to a full start up disc. I have now freed up the space and the remainder of the movies won't download. It gives me the error code 8003. I have a good network connection and the space for the movies, but cant seem to get it to work. Anysuggestions? It doesnt even let me delete the downloads and start again.
1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2 -
I have the new iphone and thought I could download Netflix but only found "Netflix Instant's Best Movies" in the apps. I pay for Netflix monthly. Is it not possible to download it here and use it on the iPhone? Insight appreciated.
TJBUSMC1973 wrote:
The iPhone is working, as designed and advertised. In this case, the user failed to educate themselves properly, either by proper research or asking the right questions, before purchasing the device.
I understand that the OP failed to do research. But then, I wasn't replying to the OP. I was replying to Chris. I have Verizon. I can talk and use data at the same time with my Droid Maxx. Therefore, the problem is not just with the network. It would be technically possible for an iPhone to do that on Verizon/Sprint if Apple had chosen to use a different chip, such as the kind other phone manufacturers have elected to use.
Of course, this is probably all irrelevant to the OP's issue. It was merely a point of clarification, especially for those people who are used to being able to use both voice and data at the same time on Verizon. When they switch to an iPhone, they are often surprized at the limitation.
Best of luck.
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