I downloaded version 4 and now I cannot connect to the internet with firefox. The lower version worked fine. It keeps saying I'm offline. Any suggestions?

I have used the older version of firefox and it worked fine. I downloaded version 4 and now cannot get on the internet with firefox. It keeps saying I'm offline and to check a particular box to correct the problem. I have no idea what they're talking about and would appreciate any help.

Ah I figured it out.....Mcafey was blocking it. Why on earth did AVG being uninstalled update mcafey settings, to block firefox?

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Unable to connect to the internet with firefox but other browsers are fine

i have been a firefox user for years and i have became very dependant on it. However for the past few weeks (i am using the latest version) firefox have been giving me problem. Sporadically and very frequently, there will be connection problem, it would be fine one second and the very next second i cant be connected to anywhere. whatever i click on will not bring me to a new page. it will appear to be loading but eventually nothing will come out. However i do not have this problem with google chrome safari or IE so i do not think its my connection problem. I would really want to continue using firefox so please any help on this?

Hi,
Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.] And ideally '''No Proxy''' should be enabled in '''Tools''' ('''Alt''' + '''T''') > '''Options''' > '''Network '''> '''Settings...''', if you are not using a proxy.
[https://support.mozilla.org/en-US/kb/error%20loading%20web%20sites Error Loading Web Sites]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
[http://kb.mozillazine.org/Testing_plugins Testing Plugins]

I downloaded lion and now I cannot use Microsoft Office

I downloaded Lion and now I cannot use Microsoft Office...

Yeah, the problem is that Office 2004 is still the best
I actually like iWork WAY better than Office, and it can export into Office formats if you need it to. iWork is way more stable, easier to use, less "clunky", and has some cool features in it. However, I admit that Excel is better than Numbers.
Also, it's $80, not $200.

Help...downloaded new version of itunes...and now I cannot connect

I just downloaded new version of itunes and now I cannot connect to the itunes store...I get a message that says..."Itunes cannot connect to itunes store. the network connection timed out."
ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

A friend downloaded music from his computer and now I cannot connect to WIFI

A friend downloaded music from his computer and now I cannot connect to WIFI

A friend downloaded music from his computer and now I cannot connect to WIFI

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet. I get a dialogue box saying the QuickTime plugin has failed. I have tried to download the latest plugin but this doesn't work. Can anyone help?

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet using either Safari or Firefox. I get a dialogue box saying the QuickTime plugin has failed. Can anyone help?

Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

I updated to mountain lion and now mail cannot connect to my server

I updated to mountain lion and now mail cannot connect to my server. It says check your user name and password are correct. Well they are, and were. Nothing has changed except the mac OS.
Has anyone else suffered this and knows a way around it? Too annoying to log into my mail every 15mins via a web page anymore.
Efforts tried to resolve this so far:
retyped user name and password, removed account and created a new account, restarted computer, software update, searched forums. so far all have proved unsuccessful.
I have also written to my mail provider and am waiting for feed back from them, but if anyone has any advice it would be gratefully received.
Many thanks,
Mike

Many users upgrading to Mountain Lion have run into this problem, myself included. You likely have corrupted settings for your "Outgoing Mail Server (SMTP)" for each of the failed Accounts. Open Mail>go to Mail's Preferences>Accounts>select an Account in the left column to work on>then set up your Outgoing Mail Server which will INCLUDE resetting up your Password, as its asking you to. Click on "SMTP Outgoing Mail Server" near the bottom of the Accounts window while your mail account is highlighted in the left hand column. When you click on SMTP... you will see a drop down box icon offered at the right side of the line. Click it and then select at the bottom of the the list "Edit SMTP Mail Server". Fill in the required settings for your ISP mail account using their recommended settings.

HT204266 25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?

25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?

Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

I downloaded Yosemite and now I cannot open CS 5.5 Production Premium at all, I receive the message that i need to install the legacy Java SE6 runtime. I am running Java 8 Update 25 (the latest). I have uninstalled and reinstalled CS5.5 Prod Prem already

i downloaded Yosemite and now I cannot open CS 5.5 Production Premium at all, I receive the message that i need to install the legacy Java SE6 runtime. I am running Java 8 Update 25 (the latest). I have uninstalled and reinstalled CS5.5 Prod Prem already again so please don't suggest this. What do I do?

Try to install java from below link and try once
Java for OS X 2014-001

I just downloaded OSX maverick and now I cannot drag addresses from my contacts to the "To" box when sending emails. How can I go back to old drag groups or addresses to the box?

I just downloaded OSX Maverick and now I cannot drag addresses from my contacts to the "To" box when sending email. How can I get back to dragging groups or individual contacts to emails?

Starting to type a name and getting a list of matches is good but it's not a substitute for being able to choose twenty or thirty names from your address book and dragging them into the "To" field. Of course many contacts can be put into a group but I may want to send occasional emails to many people who don't fit any group, and there may be no need to create a group just for that email.
If you agree please send an email to apple feedback for Maverick OS X.

TS1398 i just updated the ios on my iphone4s and now i cannot connect back to my home network ... my network pass is still the same but it keeps saying unable to join network

i just updated the ios on my iphone4s and now i cannot connect back to my home network ... my network pass is still the same but it keeps saying unable to join network

i just updated the ios on my iphone4s and now i cannot connect back to my home network ... my network pass is still the same but it keeps saying unable to join network

Hi all, i just updated my iphone 3gs with 5.0 ios version and now i cannot configure the iphone with it because itunes is not recognizing my iphone

hi all, i just updated my iphone 3gs with 5.0 ios version and now i cannot configure the iphone with it because itunes is not recognizing my iphone

Contacts are NOT part of the iTunes backup. If you had read the User Guide when you got your phone, you would have learned that Apple recommends you synch your contacts for safekeeping to your computer (Outlook, Address Book) or a cloud service. Using the phone as your only source of your contacts is foolish as the phone can easily be lost, damaged, stolen, or the data become corrupt.
If you've been using your phone as strongly recommended, your contacts are safe and sound on your computer or cloud service ready to be synched back to your phone. Of course, you should be backing up your computer regularly as well.
If you haven't been doing this, your contacts are likely gone.

I have upgraded to Pages 5.0.1 and now I cannot print or pass along "comments" in the text of a document. I previously was able to convert the Pages document, with comments, to a "Word" document so that others could view the edited text. How do I do that?

I have upgraded to Pages 5.0.1 and now I cannot print or pass along "comments" in the text of a document. I previously was able to convert the Pages document, with comments, to a "Word" document so that others could view the edited text. How do I do that?

When you installed Pages v5, it automatically moved the older Pages ’09 v4.3 into /Applications/iWork '09 folder. If you want normal comment interoperability, you are advised to resume using the older version of Pages. Newer, is certainly not better with Pages v5.

I have lost my iphone and now i cannot locate it even when i use the find my ipphone app

i have lost my iphone and now i cannot locate it even when i use the find my ipphone app

It may be off, out of battery power or no internet connection. The lower section of the following link has some other things you may want to do (change passwords, report to law enforcement and to your cellular carrier: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

I just upgraded itunes. And now I cannot see my iPads or iPod in the left margin of itunes? But I can still see them in my Windows Explorer?

I just upgraded itunes. And now I cannot see my iPads or iPod in the left margin of itunes? But I can still see them in my Windows Explorer?

Hey there MattSK123,
Thank you for your question. It sounds like you are unable to see either of your devices in the sidebar of iTunes after a recent update. A number of issues could cause this type of behaviour, and would recommend starting with the troubleshooting from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If the issue is not resolved, I would next re install iTunes from either of the following articles depending on the version of Windows you have:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Or
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thank you for using Apple Support Communities.
Take care,
Sterling

I downloaded version 4 and now I cannot connect to the internet with firefox. The lower version worked fine. It keeps saying I'm offline. Any suggestions?

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