I dropped my iphone 4 and it did the brick thing now i have it in recovery mode but it keeps saying unknown error cannot recover the iphone what could be wrong?
i dropped my iphone 4 and it did the brick thing now i have it in recovery mode but it keeps saying unknown error cannot recover the iphone what could be wrong?
It's broke?
Similar Messages
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My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!
Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I am trying to update my iTunes but it keeps saying that it cannot find the correct path...Any suggestions?
Hey b.elyse
Check out the following article that will assist with removing iTunes. Make sure to follow the order to ensure that it removed properly.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
What happens when the iPhone needs an activation and it doesn't respond? Then it asks me to restore it but due to an unknown error (-1) the iPhone can't be restored.
Thank you for your response. However, I have done that plenty of times and each time I try to restore my phone, it extracts the software and then when it says restoring with the loading bar, an error message comes up saying an unknown error has occurred.
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Im from Philippines and my iphone is from Japan after I updated it to iOs 6.1.3 it wont activate it says ''Activation Error Please Contact Customer Care'' what does it mean? How can I activate it? Please help me.
You can NOT unlock it. Only the carrier it is locked to can legally authorize unlocking it and the Japanese carriers will not do so.
In order to be using it previously with a non Japanese carrier, the phone had to be hacked to illegally unlock it. You can not get help here.
Buy a new phone you can use. -
I have bought my daughter an iPad mini and I've tried to set it all up for her and get her an apple account so she can download games and music but it keeps saying she doesn't meet the age restriction. How can I set this up for her as she has an iPod and would like to access music from iTunes ect.
There are age restrictions for an Apple ID. These are in place for a good reason. Simply set it up to use your iTunes account/Apple ID for purchases. If you don't have one, create one.
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
Cannot install itunes 11.1.3 to my windows vista home premium 32-bit. After it finishes the download that it verifies the file I get a message saying "this file cannot be downloaded". What could the problem be??? I uninstalled my itunes and tried again and keep getting the same message. Please help !
See Troubleshooting issues with iTunes for Windows updates.
For downloading issues see the further information area and use a different browser and/or the direct links.
tt2 -
Having difficulty connecting my Ipad to FaceTime and messages. I've updated the latest software and have WI-FI/3G coverage but it keeps saying: "could not sign in, please check your network connection." Can anyone help?
Have you tried a reset? Hold down the home button along with the sleep/wake button until you see the apple, then let go.
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My ipad 2 is in recovery mode, but I can't reset it by using the home and start keys. Is there another troubleshooting that I can do?
read this carefully
If you can't update or restore you iOS device
http://support.apple.com/kb/HT1808
word is you may need to do it multiple times, and be sure to follow all the steps carefully -
I am trying to add my brother printer series HL-2270DW, but I keep getting an error message that the software is currently unavailable. How do I fix this?
I am also having this same problem. I have updated my computer. I have downloaded the complete brother driver package from Apple as well as the drivers from Brother. As far as I can tell, all have been installed successfully. It is only when I try to ADD the printer do I get that message. Both my roomate and I have Macbook Airs so we cant use the disk which came with the printer. This is irrelivant anyway as the drivers have been successfully downloaded and installed. SO FRUSTRATING!!!!!
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i have forgotten my security question answers, i have tried to reset them but it keeps saying i need to save changes before i leave the page, i try to but it does nothing. help?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Hi. A very much help needed.
- iTunes keep showing unknown error (48) while restoring my iphone 4s
- I've already re-install iTunes various times
- Already delete previously downloaded 8.3 ipsw and re-downloaded it countless times
- Changed and edited hosts in windows drivers as per shown on guides
but... to no avail!!!!
I am now without any phone to be used.
HELP ME PLEASEHello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling -
My iphone 4 stuck on the apple logo then it wont work in recovery mode. My iphone then wouldnt work in recovery mode, itunes said there is something wrong with my iphone. On my iphone it says connected to itunes any ideas what could be wrong
You might have to get it serviced, or visit an Apple Store to get it looked at.
Apple - Support - Service Answer Center -
My daughter has put a passcode on her dads iphone 4s and cant remember it and after multiple attempts it is now in "connect to itunes. My husband does not want to lose the photos on it. Is there a way to get photos off before restoring
If that phone has been synced in iTunes, you can restore from the backup after having restored the phone.
There is also a little mac app that can read the iPhone backups that are in iTunes,called ibackupviewer.
Then when there is no backup of the iPhone: read the following aricle:
http://www.video-converter-mac.org/recover-notes-from-iphone/ -
my son has forgotten his 4 digit pass code for hios i pod touch. i have been instructed to disable it and connect to i tunes to restore factory settings. when I do this the download time is anything up to 20 hours and it keeps timing out. it is now saying that i tunes cannot connect to the i pod because it is locked with a passcode and saying that i must enter the passcode - can anyone help?
- To get around the passcode issue, place the iPod in recovery mode. For how to see:
iPhone and iPod touch: Unable to update or restore
- If you are getting a network timeout error during the restore, disable the computer's security software during the restore.
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