I dropped my Iphone 4 on the cement and the back is all cracked, and the phone wont turn on either.

I dropped my iPhone 4 on the cement and when I picked it up the back was all smashed and broke and I checked to see if the phone itself was alright, but It wont turn on anymore. I have no idea what happened

Krystal99 wrote:
. I have no idea what happened
Could be this...
Krystal99 wrote:
I dropped my iPhone 4 on the cement and when I picked it up the back was all smashed and broke ...
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required... Be sure to make an appointment first...

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My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!

My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!
& it keeps trying to turn on but it wont . like the apple logo pops up for a minute , then turns off.

Had exact same problem. Rang Apple support and various apple repairers. All of them said in effect, too bad, you'll have to lose everything since your last backup. It's a work phone with very important stuff on it and the latest backup was on a computer that had a virus. Convergence of crap :/
Happened to talk to a friend who said to try replacing the battery. Did that. Problem fixed. All data saved.
To all Apple support people: rather than say 'once it's in recovery mode you lose all data' try saying 'replace your battery and see if that works first'!!!!

HT201472 My device is not "online" but I have Find My iphone installed, once the phone is turned on will it give a location? Thanks

My device is not "online" but I have Find My iphone installed, once the phone is turned on will it give a location? Thanks

Hi kerilynnroche,
If you have questions about the Find My iPhone function, you may find the following article helpful:
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
Note: If Find My iPhone can’t locate this device, the last known location is displayed for up to 24 hours, after which the map is cleared. You can select the Notify Me When Found checkbox to receive an email when the device comes back online with a location.
Regards,
- Brenden

I tried to update my iphone 4 to i6.1 and now the phone wont turn on or charge

i tried to update my iphone 4 to i6.1 and now the phone wont turn on or charge

Um, connect to iTunes?

My iphone 4 had went black and now it wont turn back on i was just texting a second ago now i tried holding down the power button and that didnt work i need help

my iphone 4 had went black and now it wont turn back on i was jsut texting on it a few mins. ago then when i went to check my texts it was black i tried holding the power button down but that didnt work can someone please help

Hi alicia243,
Thanks for visiting Apple Support Communities.
If your iPhone wont power on, I recommend going through these steps first:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Best,
Jeremy

My imei number in my iphone 4 circuit board doesnt match my box or sim tray,when i go into itunes,preferences,devices and wave the mouse over the iphone,it doesnt tell me my imei number and my phone wont turn on too check it that way,any ideas?,

i need help to find my imei number in i4,phone wont turn on tried all reset procedures,sim tray different to circuit board as advised by apple when it went back for warranty,cant view in devices in itunes either,any ideas?

Try doing a restore in recovery mode or what is known as DFU.
Instructions to boot into DFU can be found here:
http://www.youtube.com/watch?v=34v8HMC9B98
Once in DFU mode, plug into iTunes and click Restore.
I know you said you tried all reset procedures, but I want to be sure.
Note: This will delete all your data on the Phone, hopefully you have a backup.

I dropped my iphone 5s in the toilet. Turned on after a day in rice, then shut off.

Ok, this is basically what happened.
I dropped my Iphone 5s a couple days ago into the toilet for 4-5 seconds. I then took the phone out, put it in a towel, cleaned up the water that was there, and then like an idiot after 10 minutes, tried to turn it on. It wouldn't turn on, obviously. I know this is bad. Anyway.
I decide to put it in rice. For 2-3 days. It would not turn on. I thought, it's a goner.
Today, my gf got back from vacation and tried helping me with it. We decided to put it in the charger, and bam, the battery logo turned on!! It was dead, and after charging, the phone went on like normal. I was psyched. We went to the Sprint store and changed my number back to my iphone.
6 hours later it's dead again. Won't turn on. Tried to charge just in case - won't turn on.
Should I just give up? I put it in rice again and see what happens over night, but I'm trying my best to not pay the 250$ repair price.

Water and electronic don't play well together.
I think it's toast, make an appointment for an Out of Warranty replacement for a fee.

I broke my screen on my iphone and now the phone wont turn on, if I have insurance will it cover the cost of a new iphone?

I broke my phone about two months ago and now it won't turn on because I believe there is internal damage. If I bought the insurance when buying the phone will I be able to get a new phone for free?

You would have to find that out from where you purchased the insurance. Most insurance policies that are sold for cellular phones have a deductible. Only that insurance carrier can answer those questions for you. Look up the papers that you got when you purchased the insurance.

I dropped my iphone 4s from 2ft up and it will not turn on.

My phone was recently shattered but i got he sreen fixed 2 weeks ago. I had that charging case, the Mophie, on it and it fell out form 2ft up. if i plug it in, it'll vibrate but it wont turn on. the screen isn't cracked at all. When the phone fell, it made a loud noise, the kind you hear when it shatters. the back of my phone is already cracked but not too bad. when i picked up my phone, no new cracks, just simple wouldn't turn on. I don't have any money to get it fixed or to get a new one but i need my phone

set it to charge wait a half hour, hold power button down for five seconds, if it not work do it same again but hold also the home down (in 20 sec) (it will delete everything on it)
or set it to itunes and wait.

My iphone 4 keep shutting off and now it wont turn back on. how do i turn my phone on

i can not turn on my iphone 4 on and it keep shuting off. how do i turn on? however the button at the top of my phone doesnt work so even when i try to plug my phone up it still doesnt turn on.

Hey lattifahfromny,
Thanks for the question. Based on the information you have provided, the following resource may assist you:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thanks,
Matt M.

HT4061 the phone wont turn onn

I was told to get in touch with apple becaus my iphone 5s wil not turn on it randomly shuts off and my apple phone is being replace

Before you contact Apple to get it serviced, try to set it up as new device, as explained in this article:
How to back up your data and set up as a new device
If it still does not work as expected after that, contact Apple to get it serviced, or visit an Apple Store or Authorized Service Provider next to your place.
Apple - Support - Service Answer Center

I dropped my iPhone 5S in the toilet and now the screen is not fully responding

So last monday i accidentally dropped my iPhone 5S on the toilet. I immediately dried it off and tried the rice trick. I left it there for 6 days til today it finally turned on. To my surprise, when it turned on i tried entering the lockscreen code but the letter "E" is not working, so i cant put the code in. The whole thing is so frustrating. I thought I'd try to restore the device but when I tried, iTunes told me I had to turn off "Find My iPhone" first, and I obviously can't do that because I can't unlock the device.
As if it couldn't go any worse, I am willing to pay the 260€ that Apple charge for fixing water damaged phones but i live in Tenerife, a small island that belongs to Spain and Apple said that the only way of them fixing it is me taking it to an Apple Store in Spain and I cant really travel and I really need my phone :/ Any solutions? Please?

Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for out-of-warranty (OOW) service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone Model
Out-of-Warranty Service
iPhone 5s, iPhone 5c,
iPhone 5
261,10 €
iPhone 4s
211,10 €
iPhone 4, iPhone 3GS,
iPhone 3G
161,10 €
The Out-of-Warranty Service fee includes an 12,10 € shipping fee, which applies only if service is arranged through Apple and requires shipping. All fees are in euros and include VAT. iPhone Out-of-warranty service may also be available from your wireless carrier. Pricing may vary.When setting up out-of-warranty service, Apple will request credit card pre-authorisation for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.Apple reserves the right to determine whether or not your iPhone is eligible for out-of-warranty service. An iPhone that is repaired or replaced has a 90-day limited hardware warranty or assumes the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer. Please see Apple's Repair Terms and Conditions for further details.
and to contact
Contact Apple for support and service

I dropped my iphone 5 in the water, its dead and when I try to charge it the apple logo comes and goes, thats my only sign of life, I've done many after market repairs but what I want to know is if I should replace the ligntning port or the battery

I dropped my iphone 5 in the water, its dead and when I try to charge it the apple logo comes and goes, thats my only sign of life, I've done many after market repairs but what I want to know is if I should replace the ligntning port or the battery... or just buy a galaxy s5?

If you dropped it in water, and then plugged it in, you may very well have destroyed the battery and/or the logic board. Charging/plugging in to a power source is very damaging to wet electronic devices. There is not much you can do but replace the entire iPhone...and since you did repairs yourself Apple will not do an out-of-warranty replacement.
You can try replacing the battery, the lightning port is another issue, but I would not expect that iPhone to work again.

I dropped my iPhone 4s down the toilet and now the touchscreen won't work?

I dropped my iPhone 4s down the toilet because I saw a spider on the seat and jumped, causing me to drop it down the loo. I fished it out and dried it off. The phone was on so I tried to turn it off so it didn't fry the inside of it. I held down the power button and the usual "Slide to power off" slider came up. I tried to swipe it and the phone wouldn't do it. I kept trying to swipe but it wouldn't let me and the screen started to do something like this: http://www.youtube.com/watch?v=Ij7r2dyqBMg
It then stopped and stayed on the homescreen but slowly faded to a plain white screen and wouldn't do anything. I took out my SIM Card and dried it off because I didn't want it getting damaged. Then it turned to a black screen and once again did nothing, so I plugged it into my Macbook and it vibrated, indicating that it was being charged. Also, my iTunes & iPhoto icons started bouncing. The screen was still black so I unplugged it and left it on my bedside drawer to do whatever. About an hour or so later my boyfriend pressed the home button and the screen turned on, but it looked like a cloudy sky. It wouldn't do anything else so again, I left it for about an hour.
I then tried turning the phone on and the Apple logo appeared. The buttons work fine and the home screen with the date & time appeared, but the only thing that wasn't showing up was my screensaver, it is blurred out. I put my SIM Card back in and it says "SIM Faliure" on the screen & at the top where it usually says your network etc. (T-Mobile, 3G and all that) it just says "Invalid SIM" instead. Also, I can't use the touchscreen. I can't swipe up for the options or camera, I can't swipe to turn it off & I can't unlock the phone. I don't have any rice in this house as me & my father are allergic to it so there is no point in buying it.
It's a replacement phone & I've had it for less than three months. What else can I do? Also, there's a strange smell by the power button, but nowhere else on the phone.
Help? Thanks - Ellie xo

I think that we all know the answer to this one.
Unfortunatley the device is concidered damaged by water. Apple can do an out of warranty repair which would cost $199. Generally they would just replace the device in this case for the $199.
The alternative is to Purchase a new device.

I dropped my iPhone 4S in the toilet. Now it won't shut off and the camera light stays on. What should I do?

I dropped my iPhone 4S in the toilet. I dried it and shook out as much water as I could. I removed the SD card and put everything in a bowl of rice. It is still in there and everything appears to be working normally, but it won't shut off and the camera light stays on. I've tried the restart thing where you press and hold the pwr button and the home button. What should I do?

Service and Repair - https://selfsolve.apple.com/ Repair options (require hardware serial number)
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one <-- enter correct country once on page

I dropped my Iphone 4 on the cement and the back is all cracked, and the phone wont turn on either.

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