I dropped my iPhone 4s and now vertical white lines appear. i cannot plug it in or turn it off. if i do go to the genius bar and replace it, since i haven't backed it up recently can i do anything to keep any of my contacts, pictures, etc?
it has been like this for an hour or so. no buttons work. it is completely nonresponsive.
If the phone does not show up in the device list in iTunes on your computer, you can't back it up anymore.
If your phone is set to back up to iCloud, at least your contact info and photos should have been backed up, if you selected those items to be included in the backup.
Did you try to connect in recovery mode?
iOS: Unable to update or restore
Similar Messages
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Hello all,
I had my Mac wiped at the genius bar and backed it up on a hard drive,
but now i can not find it anywhere !!! HELP me please :/Take your comp back to the repair shop along w/your receipt for proof that MW was purchased. Either they need to find/restore it back to your comp or reimburse you.
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About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in appleno body?
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There is no sound in one of the earphones I received with my iPhone. My iPhone is still under warranty, so can I just go to the genius bar and get replacement earphones?
You may wish to make an appointment first. Otherwise, you may face a long wait
due to the extra business being generated with all the people getting
help with their newly acquired holiday gifts. -
Is there a Mac guru who makes house calls in Concord, California.? I'm getting finger pointing between the Genius Bar and Adobe Support. It;s been a week and I'm at my wit's end.
I upgraded from OS X 10.4.1 to Snow Leopard 10.6.8. After lots of application problems I took the computer to the Genius Bar. The computer upgrade was given the "thumbs up". They said the problems are with licensing issues with Adobe Creative Suite 4. The other application problems could be resolved by just uninstalling Microsoft Office and reinstalling it. The Microsoft Office reinstall seems to have gone well, however it is still slow to open and the color wheel spun extra-long on this morning's first opening.
We are operating two accounts on our one Mac Pro computer. Since the upgrade, we can not both have an Adobe application open at the same time. They work fine when only opened on one desktop, but we get an "ATM Subsystem Failure" notice when the program attempts to open on the other desktop. I've spent many hours on the phone with Adobe, they helped me remotely to reinstall CS4, but the problem remains. Finally, last night, the tech guy said that it has to be an Operating System failure and to take the computer back to Apple.
Frustration prompted my writing. I have a call in to someone local who may be able to help, who knows! -
Satellite M65-S9063 - Vertical white lines appearing down the screen!
Hi all - any ideas...
Model M65-S9063 Approximately 3 weeks ago a vertical white line appeared down the screen, it's around a mil thick.
Then yesterday a second one has appeared, slightly thinner this time. They're always there even after a reboot! It doesn't look as though any video is being displayed as they're always white. I was wondering graphics card perhaps? Or maybe the LCD itself?
Anyone seen this before??
Many thanks,Hi!
You can simply determine the reason of this issue. Connect an external monitor the notebook and see what happens.
If you can notice the same error on the external screen, its a problem of the graphic card or display driver. If you dont have this issue on the external screen, you should go to an authorized service provider for exchanging the internal screen.
If you use a non Toshiba display driver you should remove it and test it with original Toshiba drivers.
I hope I could help you a little bit.
Bye -
My early 2011 MBP 13" does not recognize my Sandisk 16GB 45MB/s Extreme Pro SDHC card. I went to the Genius Bar and we tried it in all the MacBook Pro's in the Apple Store and NONE could recognize the card. However, iMacs did. Any suggestions? Genius behind the Bar suggested wait for LION OS X release...
You really don't need to post multiple times, you will get attention eventually.
Find the reply here:
MacBook Pro 13 (MBP 8,1 random restarts) -
Why are all my songs greyed out on my I Phone after I recently ugraded to 5.0.1?
Tried to sync and still no luck. The genuises at the genius bar blamed my PC and had no answers.
Can anyone help, Pleeeeeseee?You have two choices, however, choice one will only work for your 3GS: Download & Install this:
http://support.apple.com/kb/DL1575
If you get an iPhone 5, you will need to purchase 10.6.8 & then update to iTunes 11:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
Will they replace my iphone 5s battery at the genius bar and if so, for what cost?
will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?
You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
I have an older model MacBook that all of a sudden just stopped working. I originally got the apple logo but it would load no further than that. After reading other posts I tried the Command-Alt-P-R reboot option. It worked a few times and I was able to reboot the computer but now it just loads to an all white screen. I took the computer into the Genius Bar at my local Apple store and the "genius" did not even try to turn on the computer or look at anything. He just suggested I try to sell it on ebay for the parts and purchase a new computer. He said it was pointless to do anything else. I was pretty disappointed by this response especially since he didn't even look at the computer at all. Just hoping someone has a suggestion as to where to go from here!
Thanks for the help.Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
I just want to know why I have to open my mail app to get my emails. On my 3GS I used to get notified without opening the mail app and now on my 4 i don't get the same functionality. I have a mobile me account, and I have my settings set to receive push notifications every 15 minutes....what gives?
If you are getting Siri when you double tap, then your home button must be sticking. Siri comes up when you hold the home button. Try tapping quickly twice. When that happens, the multi-tasking list comes up and you will see the app icon and then a thumbnail, or reduced size view of the app above it. You put your finger on that thumbnail and swipe upwards with your finger.
For that issue, you might want to do a reset of the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. This will not affect your data.
To be honest, your novel is a little difficult to read, and I think you put too much information in there, and a lot of it is unnecessary. Be to the point and just add information necessary to understand the issue. -
New Iphone 4S - Will not slide, white line appears around it like a box
I bought an Iphone 4S yesterday and when I try unlock it will not allow me. I try to slide across and the box appears around it. If I happen to get it unlocked after pressing for awhile it does the same with any apps I press on. The white link/box appears around the apps.
I have tried to re-boot and that did not work (Using home and sleep button together until the Apple logo appeared)Make sure Settings > General > Accessibility - Assistive touch is off.
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So here's the thing: a few days ago I found the volume of the speaker on my phone going very low when I pick up the phone, I could barely hear anything. We took it to the store and was told that we'd pay $199 if wanting it replaced, or getting an iPhone 5 for $130 for a maxplan. Ok, so it's next to impossible for me to give up my plan cause you can't find a plan nearly as good as mines at this price. Then is there any other way to get apple to give me an iPhone 5 instead of 4S even for a expensive price??
No.
All warranty or out of warranty replacements are of the same model only. -
Os 5.0.1 startup problems. iPad 2 hangs on startup since upgrading fom os4.
Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.
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Please help
Hi mooraye,
Welcome to the Support Communities!
If you changed your password, you will need to go into the Messages settings on your iPhone and your Mac and enter the new password.
The article below will explain how to link the phone number, which is tied to your Apple ID.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Cheers,
- Judy
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