I dropped my iphone and it no longer turns on. when i plug it in my charger it just keeps making the charging noise. can i do something about this?
i plugges it to my computer but still a black screen after i hold the home and lock buttons.
You damaged the phone. Buy a new one or pay for an out if warranty replacement at an Apple store.
Similar Messages
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I dropped my iPhone and i tried to turn it on but it only comes on at curtain times. And it turns back off when I drop it just a little bit. Sometimes it takes like three days to turn back on. How do I get it to work regularly again?? Please help!!!
Seems like there is some physical damage causing an intermittent issue of the iPhone being unable to power on.
You could try a reset:
- hold the home button and sleep/wake button down at the same time
- the iphone will turn off(keep holding) then when the Apple logo appears release both buttons
If the reset fails I would suggest next time it powers on to try and back it up to either iTunes/iCloud then you can try a restore to factory settings or just back up and book an appointment at an Apple Store to have the iPhone evaluated.
All the best -
i have tried to install new update on iphone 5 and now it wont turn on when i plug it in the charger it just shows i need to connect to itunes.
Given the state your device is in you have already erased your old stuff. You have an image on the screen that says, "Connect to iTunes." That's what the image means. So you will need iTunes on your computer.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS from iOS 5 or Later
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
My iphone keeps making the charging noise on and off and computer keeps making noise too and cannot use iphone on computer
Clean the dock connector.
Reset the device or restart. -
I dropped my iphone and ow its not turning on
I dropped my iPhone 5 on the floor, the screen popped out and now its not turning on and when i put it on charge it just replays the apple logo over and over. how can i fix it?
You cannot. Make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service provider and be prepared to purchase an out of warranty replacement. User damage is not covered under warranty.
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I havent used it to buy anything yet... and i dont wanna waste my money. Can anyone help??
Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan -
Ipod touch...updated to iOS 6.1.5...music pulls up on device...just scrolls across cannot play?? Originally itunes account on dell...trying to transition to MAC book?
The songs do play OK in iTunes on the computer, right?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
my ipad air is not turning on, when I plug it in it doesn't even show that is charging and I tried several chargers they all work fine, its just when off and pitch black help!!!
If the battery is very low, it can take 15 minutes or maybe even longer befor you will see any response at all on the screen. If you have let the iPad charge for what you think is a sufficient length of time and it still hasn't shown any signs of life, try a reset and see if that will force it to start up.
Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo apperas on the screen and then let go of the buttons. If that still doesn't work, try charging the device again overnight. If it's still dean in the morning, try restoring the device with iTunes.
Use iTunes to restore your iOS device to factory settings - Apple Support
If that doesn't work, make an appointment at an Apple Store and seek their guidance. -
I dropped my iphone and it wont turn on what should i do?
I dropped my ipone 4s and it turned off. it happened before and i eventually got it working after charging it. I put the charger in and it started to turn on but the screen was green instead of black and there was a wierd dar k bit in the middle and a white line at the edge. It keeps doing that and turning off again What should I do?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
Please can you help....
I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
They called me on Thursday the 17th of October to say the phone was in the shop.
I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
So the Phone remained boxed.
When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
Is this fair practice ? I am at a loss with this and am looking for help ?Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source) -
My iphones and ipods no longer show up as devices when I plug into my computer to use itunes
Does anyone know why my iPhone and iPod no longer show up as devices when I plug into my computer to use iTunes?
Hi jacquelinex,
Welcome to the Apple Support Communities!
If your devices are not showing up in iTunes I suggest your read over and follow the troubleshooting steps in the attached article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe -
I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?
Bring your phone and $199 to the Apple store for an out of warranty exchange of your phone. You clearly broke it when you dropped it.
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he;lpp!! i dropped my iphone and face down on the screen andwhen i picked it up it was working and everything , when i got inside the house and checked it the screen goes black then it goes white and stays then shuts off and the same thing happens when you push the home button, plus im still able to recieve and get text messages i just cant see cause the screen.... help me like NOW !!!!!!!! haha i really dont wanna take it to a shop and pay money !!
You can try resetting it: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). If you are able to see the Apple, then the reset is in progress, and the Home screen will display shortly.
If you are not able to see the Apple, then you are going to need to make a trip to the Apple Store.
Cheers,
GB -
Bluetooth connection between iphone and ipad no longer workers after upgrade to ver 8 - any help?
bluetooth connection between iphone and ipad no longer workers after upgrade to ver 8 - any help?
I'm trying to use the iphone as a remote with keynote, which again worked before the upgradeHi russellpaton,
Thanks for visiting Apple Support Communities.
If your iOS devices are not communicating with each other after updating to iOS 8, the troubleshooting steps in this article can help resolve this sitation as well:
If you can’t use a Bluetooth accessory or car kit
Cheers,
Jeremy -
My niece dropped my iphone and now i cant get past my password screen because its unresponsive in a certain area, what do i do?
hand it in for repair?
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