I dropped my macbook pro retina, is it ok?

Hello there, I'm so worried, a few minutes ago I was resting in my bed, and I didn't realize that my macbook pro 13 retina display was there, so I stretched my leg and I dropped my Macbook about 50 cm from my bed right to the floor. my computer fell by the side so by the HDMI port, I checked it out quickly, and there are some scratches, I turned it on, and the diplay is good, it works well. everything seems to be fine. How do I know if there is no internal damage? Thanks a lot.

If its running smooth and working fine, other than some scuffs youre fine.
Lucky for you theres no conventional HD in the Retina, so theres no hard drive head crashes possible, no spinning platters. Only one moving part in your Retina, the fan, and its near impossible to damage that from a drop
You might consider getting some theft/accident/spill/loss insurance for such a valuable laptop, to cover things the Apple warr. doesnt cover, such as those. Accidents happen.

Similar Messages

I've dropped my MacBook Pro Retina and the lid is slightly out of position.

Hey I was on my Macbook, holding it in one hand (silly me!) and then I suddenly dropped it on the floor (carpet) it was about chest height and the lid was open. The damage may not look significant but I've got OCD and my lid needs to be back to normal haha luckily none of my hardware has been effected, do any of you guys know how to straighten the lid? to normal becaue as you can see it's pushed to one side slightly. I haven't really got any money as I'm 16. Thanks

Live with the damage or get some money and have the case replaced. In order to straighten the case, all of the internal components will have to be taken out and you still will need some specialized tools and expertise to fix it.
Ciao.

HELP! I dropped my Macbook Pro Retina - Dents & scratches!

I accidentally dropped it from my bed.. It left a dent at the bottom right corner of my display (where the plastic and unibody meets). On top of that, there is a faint long scratches on the unibody. How much does it cost to fix this? Or what other methods can I do to fix this?
Cosmetic is so important to me.
Thank you

Bring the MBP to an Apple store genius bar for a FREE evaluation. You will be advised what the repairs will cost. Understand it will not be covered by the warranty and the cost will be in the hundreds of dollars.
Ciao.

Cracked LCD in Macbook Pro Retina

I have dropped my Macbook pro retina 15" quite badly and the LCD is cracked (the glass & backlights are ok, the matrix is not). Does warranty apply to this case? Would AppleCare apply to this case?

Welcome to Apple Support Communities
What are you referring with "Microsoft"? If you are referring to Windows, all Macs come with OS X, but you can install Windows in Boot Camp or in a virtual machine.
If you are referring to Microsoft Office, Microsoft sells Office for Mac > http://www.microsoft.com/mac It does not come preinstalled in Macs

Dropped MacBook Pro retina display and screen won't work

I accidental just dropped my MacBook Pro with retina display on its left side from about 2 feet. There doesn't appear to be any external damage except for the screen which is just white with some black on the left side. I can change the brightness and everything else appears to work. Any ideas on how to fix it or how much it would cost to repair. Thanks

Oh dear
Call your local Apple Store to get a quote for a repair.
And check your home insurance to see if it's covered (it might be if you have accidental damage cover and you dropped it at home).
If you're not ready or able to afford a repair or replacement, you might be able to keep using your MBP if you connect it to an external display.
I don't know how important portability is for you, but if you would normally only use your MBP in one or two specific places (eg home and work), you could set up one external display in each location.
Good luck!

Macbook Pro Retina 15'/Sudden drop in graphics perfomance

Hi, I purchased the base model of the Macbook Pro Retina 15' display 2 weeks ago and recently installed Windows 7 via bootcamp just so I could play a couple of games which were not supported on OS X. Everything was going well until 3 days ago when I turned my mac on, logged into windows, booted up Bordelands 2 and noticed a massive drop in frame rates causing the game to be very laggy. At first I thought it was a problem with the game but then I had the same problem with Skyrim. I then reinstalled Windows 7 and the problem persisted. So I did a CineBench test on OS X Mountain Lion and got 14.7 fps on the OpenGL test which is more than half of what other people get with the same model Macbook Pro. So now I'm stuck on how to fix this, I'm not sure whether this is a software or a hardware problem and if there might be a quick fix that I can do or if I have to take it to an apple store to have it replaced. I would appreciate any help, thanks.

Thanks for this... you just made my day with this one line. Tried to figure out for days what went wrong with skyrim or the macbook pro, but a simple SMC reset helped.
For the record - since I had to google this SMC reset myself too - here is how I done it on the retina MBP:
1. Shutdown the laptop.
2. Make sure that the MagSafe power adapter connected.
3. Press (left) SHIFT+CONTROL+OPTION+POWER buttons once (at the same time) ...no need to hold them.
4. Press POWER button to turn your MBP on again.
Simple as that and worked like a charm for me.
Big up for Ardalaan.

Internet Keeps Dropping on my Macbook Pro Retina

Recently on my Macbook Pro Retina, the internet keeps losing its connection. I've had this computer for a while and everything was fine until recently. I didn't change any settings and everything is fully up to date.
The scenario goes like this, I would be surfing a site and all the sudden it just stops working. The wifi signal is very strong and when I turn the wifi off and then turn it back on, its works perfect again for a while. I am not sure whats wrong, please help!

Other threads that may help:
https://discussions.apple.com/message/5519498#5519498
https://discussions.apple.com/message/16124050#16124050

TS3048 my new macbook pro retina display continues to drop bluetooth mouse and keyboard

Has anyone found a solution to the persistent retina display issue with bluetooth mouse and keyboard?

Hey i bought a 2015 macbook pro retina 13'' as well, are mainly ur arrow keys loose/wobbly? i may have this issue too but am not sure if this is supposed to be normal or not.

Opening and cleaning a Macbook Pro (retina 2012)

I have had my MacBook Pro retina for more than 2 years, without cleaning the insides yet
I have used it extensively, many hours every day, and there has been periods of daily smoking
Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
I assume warranty is already expired.
But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
Should I use a swab, compressed air container, or will a vacuum cleaner do? (metal/plastic head; static electricity)

Mow.gli wrote:
Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
I would. I open up my MBPs without fear. I suggest that you place it on a large surface with a clean towel underneath. That way you can slide it around without damage and when you drop a screw, it will tend NOT to bounce away.
I assume warranty is already expired.
Yes, unless you purchased Apple care which extends it to three years.
But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
Should I use a swab, compressed air container, or will a vacuum cleaner do? (metal/plastic head; static electricity)
I do not consider it risky if you use patience and a little common sense. You may also need a #00 Phillips driver and possibly a Torx driver. Check the iFixit.com web site for disassembly instructions for you model and appropriate tools. That way you will have an idea what to expect. Swabs with a non-residue electronics cleaner and compressed air are good ideas. A vacuum cleaner should be used very judiciously.
Ciao.

How can I adjust the contrast of video on my MacBook Pro Retina so they don't look like they were filmed with an old sock over the lens?

I'd like to watch movies and TV shows, downloaded from iTunes or Amazon, on my MacBook Pro Retina, but they all look like they were filmed with an old sock over the lens. Daytime sequences look muddy, and night time sequences are incomprehensible with anything but the brightest objects rendered as black. I can watch the same files on my old MacBook Air and everything looks right, but no manner of tweaking seems to let me watch movies on my new machine.
I've tried adjusting the gamma. It's a bit better when gammas is set to 1.0, but I can't seem to set a gamma less than one. I tried using the Accessibility Contrast control, but it just lowers the contrast, swallowing my desktop into the dark abyss. I tried Applecare, but they don't have a clue. I tried the Apple Store. The "genius" confirmed that it is indeed impossible to watch movies shot anywhere but in the brightest sunlight on a MacBook Pro Retina, and it isn't just my machine, but every similar model in the store. He arranged for someone who really understands color profiles to give me a call, but Apple seems to have dropped the ball on this.
Is there some tool for stretching out the darker grays in Apple video? I don't want calibration. My impression is that my display, like the dozens I checked at the Apple Store are calibrated to make all dimmer grays appear completely black. I want uncalibration so I can actually see what is going on in the movies even if something is in a light shadow or shot at night. Hollywood has lots of trained technicians who can light and shoot night scenes that are quite comprehensible. I've watched a number of such scenes on my old MacBook Air. Now, I'd like to enjoy their artistry on my MacBook Pro Retina.

http://www.ifixit.com/ has directions for do it yourself. Also look at PRAM battery instructions, as sometimes this can fix optical drive issues.
You can get external or internal drives from http://www.macsales.com/
I also suggest in the future, take care of this problem while it is still under warranty. It may have cost you nothing.
See this FAQ* on what may be at issue:
http://www.macmaps.com/cdrfailure.html

Macbook Pro Retina mid 2012 low fps in bootcamp

Hello,
My English is not so good, so sorry if it's not correct, but I hope anyone could help me.
I have a Macbook Pro Retina mid 2012, 2,3 GHz Intel Core i7, 8 GB ram, 250 GB SSD.
My problem is when I go to bootcamp for gaming I get realy low fps. The most games start at 30 fps, but then they drop immediately to 8/9 fps and a second later back to 30 fps.
It's like a car, when you drive to hard you have to slow down, but then you drive to slow so you need to go faster. He speed up and a second or 2 later he kicks on the brakes and a moment later he speed up again and kicks again on the brakes.
Even with al the game setting on realy low and the lowest resolution. And that al the time in every game. My bootcamp is Windows 8 but in Windows 7 did I have the same problem. I did already a SMC reset and Pram reset and 5 clean installs. But nothing works. I installed al the updates in OS X en in Windows. There al alrealy some forums about this problem, but by them was a SMC reset enough. Maybe something is wrong with my Nvidia grapihc card. The problems starts everytime when the Nvidia card need to do this work.
it's quite an annoying problem, it's not a cheap laptop, but my old laptop ( 2 years old ) are the gaming performs better compared to this one. I think the problems start after this SMC update http://support.apple.com/kb/DL1559?viewlocale=en_US but I'm not quite sure.
Are there more people with this problem, please let me know. And maybe how you solve it.
I hope realy if any one could help me.
If you know a anser, please give it in a comment
Thanks,
Gerwin Tiemens
<Email Edited by Host>

Hello gerwintiemens,
I recommend resetting your SMC and your PRAM. Perhaps even a safeboot as well.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
About NVRAM and PRAM
http://support.apple.com/kb/ht1379
Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
All the very best,
Sterling

Poor battery life and high temperatures on MacBook Pro Retina 15"

I'm having never-ending problems with poor battery life and high temperatures on a MacBook Pro Retina 15"
I took it in for service and they told me it needed a new logic board and replaced it. When I asked why they were vague about the reasons, they said "it just needed one, it failed some test". I now have the computer back and it runs the same way it always did. I bought this laptop because it was supposedly capable of high end video editing in 1080P (or so Apple's website claims) and also photo editing.
"The processor, graphics, all-flash architecture, memory, and display in the 15-inch MacBook Pro give you unprecedented mobile video editing capabilities. Super-responsive flash storage delivers up to nine streams of 1080p ProRes (HQ) content for multicam editing in Final Cut Pro X,3 while the latest quad-core processors on the 15-inch MacBook Pro decode multiple streams of video, and a powerful GPU renders millions of pixels onto the screen. With flash storage that offers up to four times the performance of a traditional hard drive,1 you can even edit four streams of uncompressed 8-bit 1080p HD video, right from the internal storage on your 15-inch MacBook Pro with Retina display.4"
However, when I'm just browsing the web and emailing it runs quite warm and battery life is quite poor. Sometimes doing those same activities I would say it gets so warm it's almost uncomfortable to have on your lap and the fans are running fast enough to become noticably noisy. I'm also driving only one screen at and a time and I heard that the MacBook Pro can supposedly do three screens.
If actually try to do something like video editing with final cut pro the laptop gets really hot, the fans are on full blast and battery life drops to only an hour or two. I think when I rendered just a 3 or 4 minute clip once I got less than hour of battery life. I will have to time again.
Anyway most people (including the sales guys) are telling me no way this is not normal. When I play with demos in the store browsing the web they are not getting warm or hot to the touch. My friend's 2013 MacBook Air is also NOT getting warm to the touch doing the same activities.
I installed iStat Pro so I could check the temperature and fan speeds. I'm seeing temperatures of 70+ on the GPU, 85+ on the GPU diode and 65+ on the CPU heatsink along with elvated fan speeds above 5K which becomes noticeably noisy. I understand that might be normal for the most processor intensive tasks but it really doesn't seem right for just light web browsing and e-mailing. (I also may have viber and skype open but that shouldn't matter). CPU usage is usually running between 2-10% as this is all happening to.
Furthermore, straight from the specs:
Intel HD Graphics 4000
NVIDIA GeForce GT 650M with 1GB of GDDR5 memory and automatic graphics switching
I am assume "GPU" and "GPU diode" are temp measurements on the discrenete NVIDIA video card, especially since MacBook Airs from the same and newer generatio do not have this reading. Since Apple Claims the graphics "automatically switches" it seems all the harder to believe the GPU is reaching 85+ when in theory it shouldn't even be activated. I mean, shouldn't the INtel HD Graphics 4000 be capable of simple web browsing and e-mailing? Especially with only one screen activated (be it it the internal or an external)?
What should I do here? When I asked the repair guys "OK well what is the normal operating temp range for the various sensors" they said "Sorry Apple doesn't provide that info".

Yes I have.
Just web browsing and basically doing nothing I'm hear a lot of aduible fans, I'm getting 85C+ on GPU diode, 65+ on cpu heatsink. I since installed anohter program that shows me not just the CPU heatsink but the cores and the cores are at 90C+.
Seems like a lot of heat for doing nothing. Not only that but I have these problems with no external monitor while on battery power too.
I don't know what to do. They already replaced the logic board. Others seem to get advertised battery life out of Apple products and not have products that get **** near hot enough to burn you while just web browsing or watching a movie let alone advertised tasks like Photoshop and Final Cut Pro.

MacBook Pro retina: Mid-range 13" or low-range 15"?

Hi,
I'm a second-year university student looking to get the latest MacBook Pro retina (switching from a PC). I have been to the store and tried both - I am very torn between getting a mid-range 13" (I want the 256GB SSD) or a low-range 15". With the Apple care, student discounts and tax (15% here), the difference in price comes down to $700 CAD. I am not sure whether spending this extra cash is worth is as I do not do any graphic or hardcore programming work. I use my laptop mostly to type notes, read and watch movies & TV series. I should mention that I will not consider MacBook Air, it's too thin for my taste (I feel like I will easily drop it or break it haha). Here are some pros and cons I've came up with - I wish to get some insight from all of you who have had experience with MacBook Pros:
13":
Pros:
1. About 1kg lighter in weight, the charger is also lighter than the one used for 15", so it will add up to be more than 1kg lighter --> more portable
2. Longer battery life (though I'll most likely be carrying around the charger anyway, I will almost always have somewhere to plug at school)
3. Cheaper ($700 CAD less than the 15")
Cons:
1. Smaller screen (I've never used a laptop under 15.4", I have no idea whether 13" is enough as a comfortable size to work with for long hours), maybe eyes will get tired more easily
2. Since there is less screen space, when working on programs such as Microsoft Office with multiple documents, have to spend little extra time adjusting size of the window or display (zoom in and such)
15":
Pros:
1. Bigger screen, which makes the "retina" part much more obvious and apparent --> nicer to watch videos and movies.
2. 16GB RAM, can "keep its value longer(?)" - I lack of a better way to say this... it seems like these things get upgraded quickly, 8GB may be good today, and next year the standard becomes 16GB. And since RAM is something important for most people, getting a 16GB feels like my laptop can withstand its value longer
Cons:
1. HEAVIER - this is what I'm more concerned about (please share your experiences with 15" rMBP's weight ). I'm afraid that although it doesn't feel much lighter when I hold it, and it's probably not that heavy with just the rMBP in the backpack - the extra weight might show during exam times when I have to carry more books around.
2. Price - Is the $700CAD worth it? Because the difference that I can really experience will probably be 1)the screen and 2) the RAM, since I only do ordinary business with my laptop. I know what the extra money is worth it for those professional users out there given the higher specs of the processor and graphics card, but I probably won't feel anything, right?
- but then, if the extra screen real estate can make me work more efficiently (share your experiences please, I would really like to hear them), and that it's not heavy, I do have the budget to pay the extra $700.
As you may be able to tell, I've done quite a lot of research, but I am still torn and don't know how to decide. I guess the biggest question is portability vs. extra screen space & retina experience. I would really appreciate if you could share your opinions and experiences! If you can convince me of which model to choose, I will be very grateful. I've been losing productivity for days just to think about this decision dilemma...
Thanks in advance!
Ellen

It is really a personnel choice. I myself would opt for the 15 inch because I consider the 13 inch has too small a screen and the 16 GB of memory is a plus.

I bought a macbook pro retina ME665 in Dubai, and 3 month later its display stopped working properly.some white lines appeared on it and display itself became white and black. Can anybody suggest what should I do to fix this problem?

In October 2013 I was on Vacationin Dubai and bought there Macbook pro retina ME665. I returned to Kyrgystan (home town) and for New Year I was away for a week. When I came back i found that the dispaly of my laptop became white and black, some lines appeared on it. Everybody in my family told me that no one has dropped my laptop or done anything that can cause this problem. there is no any service provider of apple in my country. WIl, the international warranty cover this case? I bought this laptop not from apple store,but in a simple store and I lost reciept.

Put the Serial Number in here...
https://selfsolve.apple.com/agreementWarrantyDynamic.do
to see if it is registered with Apple..
And see here for Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57

Memory leakage Macbook pro retina 15inch Early 2013

Hi,
This is my first posting to the Apple community, so please forgive me if have missed a previous posting on this subject.
I have an early 2013 15 inch MBPro retina running 8 gigs. My previous device was a MBpro 15 early 2008 4 gigs of ram. I never expected the 2013 with double the ram to be constantly dropping below 2 gigs with only FireFox and/or MS word running.   The older 2008 device used only 2 gigs to run these programs. It appears that the 2013 model is using 6 gigs.
I took the 2013 15 inch MBpro retina to the Apple store for the Geniuses to run their diagnostics. They said my device was running normally. To prove such, they simultaneously opened Jim Carrey's web site 8 times and showed me that all of his the crazy stuff was working in each window. They said that it is normal for a SSD machine to run on low memory.
Unfortunately, it has been my experience that when my memory drops when just using my normal Firefox based surfing, my track pad scrolling starts to get very sluggish until my "memory clean" kicks in at 1.6 gigs and brings the memory up to around 2.5 gigs. As I continue to surf, then the process repeats itself. I never expected my old 2008 device to use significantly less ram running light applications better than my new 2013 device.
I have seen others post an "EtreCheck" and hopefully by posting mine, somebody can find what the Apple Geniuses could not.
Thank you for your help!!
EtreCheck version: 2.0.11 (98)
Report generated November 18, 2014 at 7:09:33 PM EST
Hardware Information: ℹ️
    MacBook Pro (Retina, 15-inch, Early 2013) (Verified)
    MacBook Pro - model: MacBookPro10,1
    1 2.4 GHz Intel Core i7 CPU: 4-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
    Intel HD Graphics 4000 -
        Color LCD spdisplays_2880x1800Retina
    NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software: ℹ️
    OS X 10.10.1 (14B25) - Uptime: 20:14:22
Disk Information: ℹ️
    APPLE SSD SD256E disk0 : (251 GB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / [Startup]: 249.77 GB (174.31 GB free)
            Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Logitech USB Receiver
    SanDisk Ultra 16.01 GB
        S.M.A.R.T. Status: Verified
        NO NAME (disk2s1) /Volumes/NO NAME : 16.01 GB (8.86 GB free)
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) Support
        /System/Library/Extensions
    [loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) Support
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [running]    com.Logitech.Control Center.Daemon.plist Support
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist Support
    [invalid?]    com.adobe.SwitchBoard.plist Support
    [loaded]    com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [invalid?]    com.citrixonline.GoToMeeting.G2MUpdate.plist Support
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
    FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
    AdobePDFViewer: Version: 10.1.1 Support
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
    WebEx64: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes: ℹ️
    Flash Player Support
    Logitech Control Center Support
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         5%    WindowServer
         1%    plugin-container
         1%    fontd
         0%    firefox
         0%    Memory Clean
Top Processes by Memory: ℹ️
    627 MB    firefox
    258 MB    WindowServer
    180 MB    loginwindow
    155 MB    mds_stores
    120 MB    Dock
Virtual Memory Information: ℹ️
    2.02 GB    Free RAM
    4.50 GB    Active RAM
    970 MB    Inactive RAM
    1.10 GB    Wired RAM
    1.82 GB    Page-ins
    33 KB    Page-outs

For OS X 10.9 and later it is normal that all memory is put to use. This shouldn't cause any slowness though (it doesn't on my rMBP with 8GB).
Have you tried things like SMC Reset, PRAM/NVRAM reset and Safe Boot?

I dropped my macbook pro retina, is it ok?

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