I dropped my MacBook the other day. It fell of a couch about a foot drop. Soon after, it froze and I forced shut down. Now it won't turn on past the white apple screen. What do I do? What number should I call?
Please help!
Make an appointment at an Apple store...not covered under warranty...hope all that's wrong is a failed hard drive. Do you have a backup?
Similar Messages
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Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data. -
I turned my iPhone3G off and now it won't turn back on. Can anyone suggest what I should do?
I turned my iPhone3G off and now it won't turn back on. Can anyone suggest what I should do?
plug it in
in a charger or a computer system
if it does show the charging - let it stay there and have it nominally charged - the battery may be failing.
if it does not show anything on screen - try resetting the device (top power button + home button for approx 10 -12 seconds) or check the cables. -
My iPad jumps from the start screen to the white apple screen every 2 to 3 seconds. Turning it off or resetting it does not work. The restore from iTunes will not work due to the fact that I need to click off Find My Devise before I can restore...I can't get in to click that off.
Any ideas?FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again. -
My mac stops at the white apple screen
my macbook pro stops at the white apple screen and wont move
Which version of OS X are you running? Which model MacBook Pro (e.g., "15-inch Late 2011") do you have?
See -> https://discussions.apple.com/docs/DOC-5431.
Clinton -
my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My phone froze and will not shut down when I updated the iphone
my phone froze and will not shut down when I updated the iphone with the new software
<Re-Titled By Host>Hi there bebe_meza,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
-Griff W. -
So today my iPhone decides to go into recovery mode on me randomly so I plugged it into my Macbook right away, but it wasn't showing up in iTunes so I did a quick internet search as to why that could be. On the Mac support forum I found instructions stating I should make sure I had the current verison of iTunes on my computer, turns out I had been putting off an Update because I didn't like waiting for it to restart n so forth. So I clicked my boucning update friend at the bottom of my screen and it started checking for updates, the bar got maybe a quarter of the way up and then stopped moving all together, I thought something was wrong so I clicked cancel and tried again. The same thing happened so I clicked cancel and went back to the Internet to find more help on my problems. I found yet another forum saying this solution was simple, restart the computer. So i clicked my little apple at the top and pressed restart and that has been the last thing I got to do on my computer because when it restarted it got past the White Apple logo screen and went on to a Blue screen which quickly turned a darker shade and had the loading circle, then back to the previous blue screen, then right back to the darker one. This process it repeated several times and I can't for the life of me figure out what to do. Please someone have a simple answer to this that I haven't Already tried, I have already tried safe mode and it just doesn't work for me. Please please help I need my computer for class it has all my notes and a paper I was doing, not to mention my iphone is still in recovery mode, even when I can get to another computer to fix that I need all the back up files off of my macbook to restore it to what I know it as and not default.
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
MacBook won't load past the gray apple screen, what do I do?
A few months ago my cat peed on my computer and despite the battery no longer working the computer its self continued working fine after letting it sit a few days.
A few weeks ago I accidentally unplugged it form the wall forcefully turning it off, when I tried to turn it back on it wouldn't go past the gray apple logo with the spinning pinwheel.
I've tried to troubleshooting it numerous times but even after letting it safe boot all night I came to no avail.
All the suggestions I've gotten on other sites say I sould re-install the OSX server, the problem being I don't know how, or which OSX I have, they also say the memory will probably be erased, I can't have this happen because I have many things I wrote on there that I have no where else. I bought this laptop in the first few days of 2009.
What do I do without erasing the memory?Hello,
Could someone help me, please? I apologize for the long message but I want to be as detailed as possible.
My MacBook (purchased early 2006, white 13", upgraded to Leopard about a year ago with no problems until now) will not boot past the grey screen and spinning wheel.
Here' are the list of 6 steps I've followed so far and still is not working. Oh, and I do not have any peripherals attached to my MacBook:
1. Reboot in Safe Mode: tried pressing down the Shift key before the powering up sound AND after the sound. Could not get into Safe Mode. Did this several times, holding the Shift key for as much as a minute or two. Nothing but grey screen and spinning wheel.
2. Reset NVRAM/PRAM: CMDR+POption: Computer restarted but still goes into Grey Screen, spinning wheel and stays there forever.
3. CMD +S: I read this online. Gave me a black screen with a lot of information, but I don't know how to read the computer jargon, let alone know what to do with said info.
4. Disk Utility Repair Disk : Inserted my Leopard install disk. Went to Utility Disk. Performed a Repair Disk and I did get two error messages, something related to id 70000452 should be id 70000450 ( I'm sorry to say I cannot remember the exact error messages). But it showed as repaired. When I did a 2nd Repair Disk, I got the message that the volume appears to be OK. Turned off and on again, nothing but grey screen and wheel.
5. Disk Utility Repair Disk Permissions: got several error messages and this time some could not be repaired:
-Permissions differ on system/library/CoreServices/Front Row.app/Contents.... should be -rw-rw-r-- , they are lrw-rw-r--
I got this about 4 times.
-Permissions differ on System/Library/PrivateFrameworks/DiskManagement.framework/Versions/a/Resources/ DiskManagementTool has been modified and will not be repaired.
-Permissions differ on System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resou rces/Locum has been modified and will not be repaired.
-SIUD file has been modified and cannot be repaired also shows twice.
I've read that these messages can be ignored. Is this true? I verified permissions after that, rebooted and still the same grey screen and wheel.
6. FINALLY: I tried to hook a FireWire from my notebook to my sis, iMac, and see if my HD shows up on hers so I can try to copy and save my pics and music. I was then planning to Erase and Reinstall. But my HD doesn't show up. I turned off both Macs and turned on, pressing T on my Notebook so it acts as a drive, but nothing shows up on my sis iMac. What am I doing wrong here?
And if it cannot be repaired, what do I do?
I'm an amateur photographer and would like to save all my pics, as well as my iTunes music. Much of everything else is just docs, and I think I backed the docs up, but not iTunes or the pics lately (not enough memory available in my flash drive). It also means I do not have a lot of RAM available (I know, I should've bought an external hard drive :o) to perform an Archive and Install.
Can I save my pics and music? Is it all lost? Help please?
Thanks
Andy -
Powerbook won't turn on past 'uploading OS X' screen.
Hey there, looking desperately for help!
Yesterday I had issues with my computer: it shut down a program I was working on, and wouldn't let me reopen it. I wound up restarting it. Or trying to. When I restarted it, it never went past the blue 'Starting Mac OS X' display, even once the upload bar was full. I've left it to restart for HOURS, but it still doesn't go beyond the OS display.
I've already tried the NVRM and PVRM trick in the troubleshooting, and don't want to risk the PVM trick just yet.
Anyone have ANY clue why it's doing this/how to fix it?Sounds okay in theory, but wouldn't I need my computer to be ON for this to work?
Insert the disc, press the power button, then hold down the C key after the startup chime and your machine will boot from the DVD. Choose English, then go to the Utilities menu in the menu bar and choose Disk Utility and run your tests and repairs from there. When you're finished, quit DU and the Installer and restart. -
It's just a white screen with the apple logo. It doesn't move from this screen regardless of how long it's on. The charger is showing a green light. It was amber before I let it fully charge. I've tried turning it on with and without it plugged in. I hear the hard drive start up when I turn it on. And the caps lock light turns on when I hit it. Any suggestions? Help please.
Start your MBP holding the OPTION key. This should show two HDD icons. Select the one on the right, the RECOVER icon. This should display a four option menu. Select Disk Utility and repair the disk.
If no success, the the only other avenue is is a reinstall of the OS.
Ciao. -
what procedures do I need to follow to get my phone up and running? I had a similar experience last year with my iPad 2 and had to reload everything, except I wasn't doing an upgrade at the time. When I plug my 4s into my charger the screen shows the connector and iTunes logo. I have tried to reboot several times without success.
Correct. Everything is already lost if it's in recovery mode. You can restore a backup after restoring the phone.
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Please help me..
What can I do to get my laptop up and running again?See if this helps:
http://support.apple.com/kb/TS2570
Ciao. -
What should I do to try and restore this phone???
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
Please please i need your help
Using the Supplied Charger and Cable, connect to the Mains Power for at least 30 Minutes.
If the Device do not Restart... Disconnect from the Power and...
Perform a Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
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