I dropped my Zen Micro 6gb like a week

i was at the gym and i turned my head suddenly (with the earphones in my ears) and it fell on the floor i have to say it might have been foot fall.When i picked it up the music would play but the screen was blank.....so i figured i'll jsut let it rest so i did and it had been working fine until today..i turned it on went througth comin on process fine but then it would just freeze at the point where the screen has teh Zen Micro on it...it's passed it's warranty sooo i can't send it in and i don't have the money o get a new one is there anything that i can do? :angry:

Unfortunately there's no guide for replacing the Micro hard dri've yet.
You can of course contact Creative and get it repaired out of warranty, but it will be expensi've.

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Zen Micro 6GB Doesn't D

I have a Zen Micro 6GB and it has worked fine for 8 months and today I went to delete and add some songs but it won't dock. It shows that it is charging the battery and that is all. I read through some subjects and tried hooking my USB cable to the back of my computer but that didn't help. When I plug in my USB cable it goes to the last song that was played before I shut it down and starts charging but never shows the dock symbol or words. Any help on this would be greatly appreciated as I love my player and would like to add some more and different songs. Thanks for any and all help.Message Edited by krystelena on 0-06-200708:59 AM

Does anyone have any information on this problem?

Zen Micro 6GB Frozen to the Starting Scr

I haven't opened my Zen Micro 6GB about 2 months after I received it and when I try to operate it, it stays frozen to the screen with "Creative, Copyright(c) 2004, Creative Technology Ltd, All Rights Reserved" and stays like that forever.
I even tried removing the battery, holding the power to on, and placing the battery back in and nothing is happening.
Can you give me some pointers? Or should I so a warranty exchange?

tried giving it some more power? It could just be lacking battery....

Zen Micro 6GB buzzing so

My Zen Micro 6gb players was working just fine when I powered it down. When I powered it up to continue listening to my selection, the player would start to play the selected track then the sound would start making a buzzing like sound and the player would lockup and not respond to any touch pad commands or the power down function. I have to physicaly remove the battery to stop the player. When I reinstert the battery and power up the player it starts to rebuild the library, and when the progress bar reaches 00%, the player locks up and will not respond to any touch pad commands or power off. The LCD back light goes out also. The battery is at 90% and I also tried another fully charged battery with the same results.
I was able to partialy restore most functions by connecting the Zen Micro 6GB to my computer, some functions are still not working right, and the unit has the latest firmware.
Is the recovery utility compatable with the Zen Micro, for I do not see it listed?
Any recomendations on how to correct this malfuction, or do I have to return it to Creative for repairs? It is a refurbished unit and out of warranty.

Hi,
Have you done a Clean Up for the player?
The recovery utility or the recovery tool is not supported for the Zen Micro.

If i dropped my zen micro will reformatting the hard drive make it work aga

I dropped my zen micro on concrete by accident while it was off. I tried to turn it back on but it just freezes on the rescue screen, and makes a barely audible noise inside the player. I am able to get into recovery mode, will formattting the harddri've fix the problem or will i have to return it's

>OMG... So i got to school this morning and my Zen Micro, would freeze when rebuilding, and make this weird noise after about 7 seconds of playing after the rebuild. So After trying to reset the unit, i looked it up in the forum, and found this article about how hitting the player against my leg, might help it.
So I gave it a shot. And now it works. So thank you, for posting that.
Elizabeth B
~Playing music again!!!

Reduced sound zen micro 6gb - from limited knowledge pers

Hi
We bought mp3 zen micro 6gb pink, in Feb for our daughter. In June she said the volume whether on the docking/speaker station or through the earphones was greatly reduced. When on 'high' you can just hear the music.
I tried to read other posting re volume but I did not understand anything! I am not very computer/mp3 literate, so I need very basic (dummy type) step by step instructions.
Many thanks
Aileen
Message Edited by aileenchalmers on 08-23-2006 0:23 AM

Where/how do I check fimware?
In the audi setting - equiliser (EQ) is shown as 'Off" the settings are all 0 (table shows +2, 0, -2).
Smart volume is 'Off'
Have tried headphones which we got with the zen micro and another set. Both work with my portable CD player fine.
Volume of songs when played on pc are fine.
Any other advice?
Aileen
Have just looked in system and states version ..0 - is that the fimware?Message Edited by aileenchalmers on 08-24-2006 2:34 AM

Creative Zen Micro 6GB probl

I've some problems with my Creative Zen Micro 6GB MP3-player.
It won't go on anymore because the on/off button is broken.
The MP3-Player already had some problems with getting stuck while it was?starting up, so the new problem with the on/off button was new. I've send an e-mail to Creative support but I already did that for 2 months ago and I got no answer. Does anybody knows what I should do or what the adress of Creative is in The Netherlands so I can send my Zen to them?Message Edited by Mattijs on 02-4-200703:53 AM

To send in a unit you have to arrange that with Customer Support first, they will arrange everything and give you the address details along with a reference number that must be on the front of the package when you send it to us.
When you e-mailed us before, did you get an auto response back? That always goes out, if you didn't receive that, it's possible that either your request didn't arri've with us, or that you did get a response but it got stuck in a spam filter (if you have one set up).
Cat

Experience w/ Zen Micro 6GB MP3 Pla

The 6GB version of Zen Micro has been out... If you have purchased one, can you please provide me your experience with the new player? I am interesting on whether Creative has fixed some known issues with the 5GB player such as head phone jack.. Also, is there any difference between 6GB and 5GB?

I just received the 6 Gb Zen Micro 3 days ago from Creative. It fired up with no problems, and connected as expected with the pc running XP SP2. The Creative software for the computer looks like a mess, Windows Media player 0 is much more intuiti've and works well with the Zen. So far so good. Synching with Outlook is the next challenge.
Lack of accessories is my only sore point. No belt clip is a problem for the gym. Right now the Zen is jammed in an IPod neoprene jacket with a circular cutout that my daughter decided wasn't cool enough for her. Maybe I'll resort to making a case from an Altoids tin like I saw in another forum.
Greg.
PS: If ordering from creative, tell them to put some packing between the Zen box and the shipping box. Mine was rattlling around in a box that was about "x 4".
Message Edited by Gdoke on 04-2-2005 0:8 AM

Zen Micro 6gb Stuck at "Creative" l

First off, I realize there have been many topics relating to booting up and the screen freezing at the welcome creative screen. I just need to see what needs to be done, wether it be manually or by customer support. Recently on vacation, I dropped my Creative zen micro about 4 feet onto concrete. Now when i picked it up to check it out, there were no scratches or pieces that fell off. Also there was no rattling inside of the mp3 player. Later to my suprise, when turning it on, it froze at the "Creative" logo, and would not procede to go to the menu. I slapped it on my knee a couple times, nothing to serious, just seeing if anything that came loose, would set back in its place. Well it worked, don't ask me how, but it worked. I succesfully got to the menu and could listen to music. Well later, when I turned it back on I noticed it got stuck back at the creative screen. Somehow, when I put pressure on the mp3 player, something happened, and it booted back to the menu, like it would normally. Everything seemed fine, until about 3 days later it all happened again, but for good, its not going to the menu. All I see is a white screen with the black text that reads " Creative ". The only way to turn the player off, is to take out the battery, When plugged into my pc, it charges, and proceeds to glow in and out,.. but the screen light stays at a solid brightness, while the blue outlining fades in and out. I tried running all the options in the reboot menu, like format, and clean disk, but they all freeze up/ My pc recognizes the mp3 player, but the creative software I have installed does not. I tried updating the firmware, but it says my player is not connected. I thought about contacting customer support, but I notices that the seal is ripped, or "tampered" with. Its very easy top break the seal on accident, all you have to do is move the metal plate downward, and the seal ri
ps.
At this point, I just disassebled the player to see if there were any loose parts, and I noticed everything seemed to be in order, and I put it back together to find the same results as before. Well I have it disassembled again, with all the parts layed out. Any help would be great.
Also, one last question.. Is there anyway I can reset the hardri've manually, as in, is there a little reset button on the hard-dri've that would format it's I have it in my hand, was just wondering if I could reset it.

I started reading in this forum because my Zen Micro Photo freezed today . It left the bag of my trousers and hit the floor. I am now wondering how much people do have the same problem as me. My player was falling the first time from the height of my knees and it was turned off. Startup stucked on Creative screen.
It seems to be that Creative harddisk players are especially vulnerable to hits like this. It is acceptable when it does not work anymore after hitting the floor 0 times. Or when it falls from a table. But already after the first time from a short height?
I tried what administrators do not advise:
Banging the player during startup. Reached music library. Had to bang two or three times more and all was okay. I am not sure for how long this will hold.

I dropped my zen micro accidenta

I bought my refurbished zen micro on the creative ebay store on 9/28/05. the warranty is past due already; yesterday I accidentally dropped it and now it turns on and takes me to the creative screen but then it stops responding and I need to remove the battery to turn it off. I tried going to the recovery tools, and it takes me to that screen but stops responding anyway.

Since the warranty does not cover the accident I wander if there's any place where I can send my mp3 player to be repaired?

I would buy a new one but maybe I can make this one work. I'd appreciate any help

Unfortunately there's no guide for replacing the Micro hard dri've yet.
You can of course contact Creative and get it repaired out of warranty, but it will be expensi've.

Zen Micro 6gb installation probl

Ok, so Iv'e sent in a 5 gb zen micro twice now because of that headphone jack problem, and this time when they sent me a new one, they "upgraded" me to a 6gb. Well, I try to use this 6gb with the software i have installed from the last Micro I had, and my comp will not recognize it. So I try to user the cd that came with my old Micro, and it will not install right. When they sent me this 6gb, the only thing they sent me was the Micro and its battery, so I have no way to know if the cd that comes with a new 6gb is different form a 5gb cd, because if it is, then am I screwed?

A firmware basically is what makes an electronic device tick. It is the software responsible for every and all functions.
The Zen Micro has two versions of firmwares:
The original version works with Creative's own protocol and thus needs the installation of drivers for the system to recognize it. However it will function with all Windows versions while there also is unofficial support for Linux and MAcOS.
The second version functions using MTP, a protocol made by Microsoft and as such it is only supported by Microsoft's Windows Media Player 0 under OSs that support it (which basically only are WinXP and Vista...)
The simplest way to see which firmware you have is to look in the Micros' menu under System->Information. There you'll see firmware version.
If they both have version (..0 being the latest) then you'll need drivers for the both. As I already said, when I tried to update the drivers without uninstalling the old ones the drivers were installed but they wouldn't work.
First of all make sure the player(s) is(are) connected to the PC FIRST.
Mind you, in my case the latest drivers were already installed (I updated them but then they wouldn't work, remember?). Now here's the thing:
When I opened the drivers properties I saw that the driver was DISABLED. (under General, device usage)
Ok, I enabled it, nothing happened. Then I tried to update the drivers. Here's what I did:
I put the CD with the original drivers in the dri've and selected for windows to look for the best drivers. After some time they indeed appeared to have found a better match and then they started installing them. After the installation was complete the driver's version was the same as rhe one BEFORE the "update" (since I had already updated to the latest version). However the moment the drivers were updated the device was finally recognized by the system, not even a reboot was needed...
You could try doing that too, if that won't work then you could try DLing the LATEST drivers (along with the Zen Micro Explorer) and install them AFTER uninstalling the old ones and REBOOTING. Again, it is important having the player(s) connected BEFORE starting the installation.
If after all that you still can't connect it ask again!
Cheers!Message Edited by Keyper7 on 02-9-200604:37 PM

Dropped creative zen micro pho

hi there :]
i dropped my zen microphoto today and i've only had it for 2 months, still under warranty and still have the reciepts and all. i've heard that accidents aren't covered under the warranty, and was wondering what options i have and if i were to get the shell replaced and screen how much it would cost and where to get it done. thanks, cheers ceciliaMessage Edited by cecilia on 09-22-2006 03:33 AM

heyy
i need some help too!
A while ago i had some pictures on my Creative Zen, and i didnt like them anymore so i deleted them manually from the player (like, without hooking it up to the computer)
Now whenever I try upload new pictures, it says the files were not transferred - the reason or whatever, is "unknown error"
Click on this link - i did a screenshot of the message if that helps
http://i200.photobucket.com/albums/aa299/nannon_rox92/zenerrormessage.jpg
If you know how to fix it, PLEASE HELP
Thanks very much
Rhiannon.

It's possible work with ZEN Micro 6Gb without battery

I would like to use the ZEN micro 6 Gb without battery, only plugged with the power adaptor ... it's possible?
Thanks a lot

Thanks Cat ,
I have a friend with ZEN 5 GB and tell me the same (like Muvo2) ... it's extrange because my generic power adapter charges the battery correctly, but when i remove the battery and try to work directly with the power adaptor don't work.
Please, I don't know if my problem it's my generic power adaptor ... anyboy have the ZEN Micro 6 Gb and can work with the player removing the battery and plugged it with the Creative ZEN Micro original power adaptor (not included with the product)?
Thanks

New Zen micro 6gb overwork

Is the headphone jack here still present? Has something been fixed on that?
I hoppe so.. hoppe u learned from the 5gb versions.. other wise i think i'll buy the ipod nano if the problem continues. just sent in my 5 gb zen micro..they couldn't fix it, got my money back..
Greez

jeah^^ im swiss
I realy like my zen micro.. it's the player with the best soundquality on the market if u ask me...
but this **bleep**ty problem is very unlucky for creative^^
Yes i could have got in contact with creative switzerland^^ but we have the music stores dooing that 4 us *GG* I like my options^^ They sent the player to creative.. maybe creative will send back a player like you said.. i would like that 2^^
GReez

Have a Zen Micro (6GB) - Lost Software CD and Firmware update confuses me. Please he

I bought my Zen Micro about 7 months ago and have been using it fine until recently formatted my computer and realized I've lost my software cd (the one that comes with the player).
I tried downloading the Creative MediaSource Organizer/Player (version 3.30.2) and updating the firmware (thereby loosing all the songs I had saved in there. Ugh.) in my Zen Player and in the beginning MediaSource still wouldn't pick up my Creative Player. Then, I don't know why, it now works...but it works like a normal External HardDri've or a PenDi've would! It not longer has that menu thing (where there's a list of artist and albums) at the left side but simply folders under the Creative Player.
Does anyone know where I can get the old firmware and download the required software? I greatly prefer the way my player worked before I updated the firmware/software and I would like to just have that back even if it doesn't have as much features or whatever came with the upgrade. (iTunes or something. Has no idea what that is.)
Also, does Creative have a Service Center in Malaysia (specifically Kuala Lumpur) and can anyone tell me where it is or give me the phone number to call? I'm still under my warranty but this site doesn't list a number to call although they say they give Telephone Support until the warranty expires.
Thanks in advance for any help!
Cherish
Edit: BTW, I have tried emailing Customer Support but so far, no reply, and that was...2 weeks ago, I think? And, like I said, the Customer Support section in this site doesn't list any numbers/Service Centers which is why I'm asking...Message Edited by cherish90 on 02-06-200705:25 PM
Edit the second: Does anyone know if the confirmation email that Creative is supposed to send to your account after you send them an email isn't working? Because I just double checked my inbox and I realized I never got any confirmation letter. And I'm very sure I didn't accidentally delete it.Message Edited by cherish90 on 02-06-200707:38 PM

LOL. I've sent in my player. FINALLY found the Service Center (for those in KL who want to know, it's in Berjaya Amoda, behind Low Yat and opposite Times Square) after asking the shop I bought the player from.
And the guy who I talked to called their HQ or whatever and said that neither of the messages I sent (I sent 2; one shortly after I started this thread) were recorded/received on their end although I DID get the "Your message has been sent" page after clicking on the 'submit' button. And yeah, I used this email too. *confused* Maybe Creative doesn't work with Mozilla Firefox (the browser I'm using)? I think that's kind of lame, though, because FireFox is like practically as big as EI now and it's more user-friendly (the tabs are uber cool IMHO). Unless Creative has some sort of problem with Mozilla...
*cough*
ANYWAY...
Yeah, I did download the PlayForSure plugin (although I have no idea what it's for) and MediaSource STILL picked up my Micro as something like a pendri've.
Never mind, though. The guy I talked to - never got his name... - said that once you've upgraded the firmware to the latest (which is the one that needs all these weird plugins and makes the device an MTP [I THINK that's what it's called] device) you can't change the firmware back to the old one unless they send it in. So I'm sending it in. And I think they'll replace the software CD for me too, so that's all good.
Thanks anyway, Jason.
Cherish

I dropped my Zen Micro 6gb like a week

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