I drove 45 min. to pick up a note 4 i had orderd and reserved in alexandria La. When i get there i find out they sold my phone to someone else and all i get is a "Im sorry"??!!

Question

I drove 45 min. to pick up a note 4 i had orderd and reserved in alexandria La. When i get there i find out they sold my phone to someone else and all i get is a "Im sorry"??!!

Answer 1

Ice1968, I think you're the first person I have seen here take the ownership of not having a protection plan and the consequences. Most people just blame VZW. I am sorry to hear that they won't let you get a device by visiting a corporate store. In most cases, telephone support doesn't even offer an upgrade early but in your case they did. I wish I could tell you why the store and telephone support operate differently but I can't. From my experience telephone support has a little more leeway to bend the rules a little bit. From our customer perspective it doesn't make sense and I have no earthly idea of how it could make good business sense. I do know for a fact that store employees do not have the ability to override the system to allow you upgrade early. Again, one would think that it's all the same system so if they can do it over the phone why not in store? I don't know. My one question is, are you sure that the phone employee was offering a 2 year contract and not an Edge agreement? They are 2 completely different options and the chance is that the phone employee was maybe not giving you all of the information. I would call them back and ask them which option was being offered to be clear. I understand that you don't want to wait for shipping as I wouldn't but unfortunately when telephone support offers something that's the only way to acquire the new device.