I earesed my iphone 4s and reset it so they ask me to activate my phone, after puting my username and password they told it's not correct

i earesed my iphone 4s, and reset it ,so they ask me to activate my phone, after puting my username and password they told it's not correct.

Did you purchase this phone new or second hand.
If second hand you probably ran into this Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
you will need the original owners info.  Find My iPhone Activation Lock - Apple Support

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