I edited my acct information for Creative Cloud and I was asked to upgrade....upgrade to what?

I edited by acct info for Creative Cloud and I was asked if I wanted to upgrade .... upgrade to what?  Thanks.

You should have been sent an email with instructions for activating your subscription to the email address you used with your Adobe ID.
-Dave

Similar Messages

  • I want to change my email for creative cloud, and have uninstalled and reinstalled cc, but it hasn't changed yet! How can i change my email??

    I want to change my email for creative cloud, and have uninstalled and reinstalled cc, but it hasn't changed yet! How can i change my email??

    Change Account https://forums.adobe.com/thread/1465499 may help
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into m

    I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into my Adobe account...AGAIN!  And then to further add insult to injury, I'm prompted to enter in the license number of my product.  I've gone through this process a dozen times now...SCREAM!!!

    Paulou12 what type of a Creative Cloud Membership do you have?  You can find details on how to update Lightroom using the Creative Cloud Desktop application at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Finally if you are in a managed environment then please work with your I.T. department to apply the update.

  • I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    Annoyed in what way are you unable to access CS4?  Do you need the installation files? Have you misplaced the serial number?  Do you receive an error message?  Also which operating system are you using?

  • I tried to update Adobe Creative Cloud and I got an error code A12E1. What do I need to do so that I can update?

    I tried to update Adobe Creative Cloud and I got an error code A12E1. What do I need to do so that I can update?

    A12... download & install error http://forums.adobe.com/thread/1289484
    -more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
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  • HELP paid for creative cloud and no apps will work

    I had the free trial of creative cloud and decided to buy the one year membership. It says that everything is up to date on the website, but when I try to open any of the apps, it says to renew my membership. What am I doing wrong?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • After Effects CC updates for Creative Cloud fail. All else will update fine. What gives?

    Can I avoid uninstalling the app, or most importantly, all of the apps? Will that even help?

    Signature32 it will depend on what specific error the update is encountering.  You can find information on how to locate and interpret your installation log files for errors at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

  • What is the pricing for Illustrator CS6 and CS5 for creative cloud and also outright purchase

    I'm wanting to purchase Illustrator CS6 or prior versions either through creative cloud or outright purchase. I haven't been able to find prices other than for Illustrator CC.
    Thanks for your help!

    Okay thanks. It wouldn't make sense since it costs the same per month for CC though, right?
    Also, could you tell me why it is that when I click the below link (free CC trial) it launches nothing but the screen below.
    https://creative.adobe.com/products/download/illustrator

  • I buyed a subscription for creative cloud and I don't get my Keygen for the software. Where do i get it?

    I don't have the keygen for the sofware

    Did you buy direct from Adobe, or from a reseller?
    If direct from Adobe, you use your Account ID
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • Is the login for Creative Cloud and the Forums the same or different?

    When I log in to CC I see my name and when I login to the Muse forums a screen name I used a while back shows up. Not sure if this is related or not but I cannot install the latest Muse due to a "cerificate problem".

    Hi Computer guy,
    welcome to Adobe Forum,
    1. To log in to creative cloud: use: www.creative.adobe.com
    2. To log in to Forums: use: http://forums.adobe.com/index.jspa
    Regards,
    Rajshree

  • I am unable to install/download the starterpack for Creative cloud and no one is helping at Adobe

    Please help ,
    I am desparate,
    I have subscribed to The adobe cerative cloud solution since dec. 25 2013. I am unable to download and install the starter program . I was in contact with your on line chat room. They removed temp files, made folder accessible, we changed borwsers, and cleaned our old adobefiles. But the result is still the same- first I get a warning from windows (8) that the program is unsafe and may damage the computer, and when i override this I am told that the file can not be installed as the source file can not be read. We have also tried to turb off anit viries. Nothing helps. At the end he gave me a Danish supportnumber to call, and said they had to go into my computer remotely to sort it out.  I have now been calling and hearing music without getting any message or help for 5 hours !!! I am so un happy. can anyone please help me or can someone This is really bad customer service!!
    Kind regards ann
    ([email protected] tel. +4553710065)

    Hi Sirene,
    Can you try it on a new user account and is the installation asking you to rename a folder of windows?
    If so, please rename the folder and then try again.
    Regards,
    Akshay

  • I paid for creative cloud and now it wont download because my laptop is incompatible with the format can you give me a version that is compatible?

    I just paid for this and it wont download on my laptop because it is not compatible with the format can adobe give me a different version or not?

    And what exactly? you have not provided any system information or otehr useful technical details, so we can't know what is going on.
    Mylenium

  • I am moving to another continent. How should I register and pay for Creative Cloud?

    Hi. I am currently living in Korea, but I am going to move to Germany soon.
    Then I might also work in different country in Europe later.
    Then how should I make a registration for Creative Cloud, and how should I pay?
    Please help me.

    Hi Alfred,
    I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
    1) Go to Start button>> Control panel>> Uninstall a program.
    2) Check if you see Browser safeguard there, if yes then uninstall it.
    3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
    -Ankit

  • Just downloaded the trial for the Creative Cloud and the desktop icon won't open

    I wanted to try out photoshop before I bought it, so downloaded the trial of the creative cloud and whilst was downloading photoshop, it crashed my laptop, forcing me to restart it and now when I try to open the creative cloud icon on my desktop it doesn't open at all. Can anyone suggest anything please?

    uninstall it using the uninstaller, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    and then try reinstalling.

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