I erased my disk and tried to reinstall Mavericks but "installation information" not available?

I decided to erase the disk on Macbook Pro late 2011 model and do a clean reinstall of Mavericks. When I tried to restore the software I get an error message that says something like "installation information for this machine is not available - call AppleCare". Any suggestions? Thanks.

Hey LGStrazz,
If you are getting an alert to contact AppleCare, then start with the link below to get that started.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
Regards,
-Norm G.

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Hi there, i erased my macbook and trying to reinstall it, i keep getting an error message"could not find installation for this machine" please what can i do?

Hi There,
I erased my macbook and trying to reinstall it, i keep getting an error message "could not find installation for this machine" what must i do please?

It is the internet connection.
Try again or another internet connection.

I have the so called white screen of death. I am able to get into OS X Utility. I have verified disk and disk is ok. I am trying to reinstall Maverick, but i don't have enough space. Dilemma is i cannot get onto my computer to delete data for more space.

I have the white screen of death, but am able to get into OS X utilitites. I have verifed disk and it's ok. I am trying to reinstall mavericks, but i don't have enough disk space. Dilemma is i can't get onto computer to delete files to create space.
Any suggestions?

Upgrade iPhoto:
Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
Install the App from the App Store.
Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

I erased my drive on Macbook pro, trying to reinstale os x Maverick but it is not available on App store, what should I do?

I erased my drive on Macbook pro, trying to re-install os x Maverick but it is not available on App store, what should I do?

Install Yosemite instead of Mavericks. Or you can do the following if your computer supports Internet Recovery:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload it. the Manager says the app is up-to-date. Can any one help me on this? How can I re download the files or re install I cloud again?

Run CC Cleaner and try again
CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I bought a mac air yesterday and i was trying to download maverick but i could not do it, i try to download the old version of numbers because i needed for work, but i could not neither, but now when i check to download numbers is asking for to pay?

i bought a mac air yesterday and i was trying to download maverick but i could not do it, i try to download the old version of numbers because i needed for work, but i could not neither, but now when i check to download numbers is asking for to pay?

You are mixing different issues. I will address Numbers.
Has Numbers ever been installed on this new Mac? Did you have the Mac App Store version of Numbers or did you have the DVD version of Numbers?
You should be able to redownload a previous purchase of the Mac App Store version of Numbers from the Purchases pane after signing into your account.
If you had the DVD version, then you will need to install that from the DVD media.

I am missing following tabs in my browser: File, Edit, View, History, Bookmarks, Tools, Help. I tried to reinstall Firefox, but it was not helpful. How do I get those tabs back?

I am missing following tabs in my browser: File, Edit, View, History, Bookmarks, Tools, Help. I tried to reinstall Firefox, but it was not helpful. How do I get those tabs back?

For details of how to restore it, see https://support.mozilla.com/kb/menu+bar+is+missing

Trying to reinstall Mavericks but keep getting an error message

I'm having some problems with my MacBook Pro so I'm trying to reinstall Mavericks.
I hold command+R at startup and get to the OS X Utilities.
I click "Reinstall OS X." I already tested it and I AM connected to the internet.
I click "continue" when it says it needs to verify the eligibility of my computer with Apple (it's definitely eligible).
An error message pops up. It says "An error occurred while preparing the installation. Try running this application again.
It's plugged in, I've tried restarting, I've checked the internet connection and it's working fine.
Any idea how to get this to work?

If possible, set the system clock as instructed here. If you can only start up in Recovery mode, see below.
Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.
Triple-click anywhere in the line below to select it:
date 0801000014
Copy the selected text to the Clipboard by pressing the key combination command-C.
Select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. Paste into the window by pressing the key combination command-V.
Wait for a new line ending in a dollar sign ($) to appear below what you entered. If it doesn't appear, press return.
Quit Terminal to return to the main screen. Try the installation again.

HT3910 how do i fix the mistakes i made when i erased hard disk and restart without reinstalling the hd hard disk

i accidently erased macbook pro hd disk and when i tried to reinstall marvrick, it wont let me install and then i decided to restart then apple icon never came on and it did nothing for a long time.. please help.. i think it was hacked or virus messed it up

It was not hacked, nor was this a virus. You erased the hard drive, so there's no system for it to start up from. I'm not sure what "it won't let me install" means, since you haven't given a specific error message, detailed description of the problem or information about how you were trying to install.
First, before you do anything else, was the data on that drive backed up? If not, it's currently gone. You may be able to get most of it back using a data recovery tool. If you need to do this, do not do anything else with that drive, and see Recovering deleted files.
If you already had Mavericks installed before erasing the hard drive, hold down command-R at startup. This should start you up in recovery mode. From there, you can reinstall Mavericks. If you did not have Mavericks installed, or if you did but cannot get it to start in recovery mode, then you will need to reinstall an older system. If the machine originally came with Snow Leopard (Mac OS X 10.6) or older, you will need the install disks to do this. If it came with a more recent system, try holding down command-option-R at startup to boot into internet recovery mode. You will need to be on a decently-fast network.

Reinstall my harddrive from Time Capsule and Time Machine but it do not finish. It tries to reinstall documents but it do not go further than aprox 3% of the data. What can/should I do?

I have tried to reinstall my harddrive after harddrive switch from Apple. Wien I try to install the harddrive fr.o.m. My Time Capsule thru Time Machine it starten god but suddenly it stoped and aprox. 3% of documents are installed. Now nothing happens. Wahl can/should I do?

The backup could be corrupted .. try using the disk utility to verify and to fix it.
See A5 http://pondini.org/TM/Troubleshooting.html
You can also try restoring the whole backup to an external drive.
Pondini has a number of methods listed here.
Q14-17 http://pondini.org/TM/FAQ.html
Do not restore by wireless connection.. isolate the TC and use ethernet only.

Reinstall version 7 but installation source not avail?

I am trying to reinstall Version 7.0 to my computer. I am getting a message that says "The installation source for the product is not available. Verify that the source exists and that you can access it." Someone told me that I can find instructions to solve this problem on this website, Does anyone know how I can fix this or where I can find the instructions. Thank you.

OK, after a while on the phone here is what I had to do:
Go to: tinyurl.com/5mhxd
Download: Windows installer cleanup (Softpedia Mirror (US) [EXE])
then go to start menu, all programs and run windows installer cleanup.
Select adobe acrobat and then press remove.
Once removed, go to C:\Program Files\Common Files\Adobe
remove folders: adobe pcd, caps and backup.
This process will completely remove adobe acrobat. Once that is done you can reinstall using yor disc. I hope this helps as it took me forever to figure it out!

TS1591 I Jailbroke my ipod and tried to restore it but it will not turn on

I Jailbroke my ipod then i tried to restore it, then after i thought it was restored, it got stuck on the apple screen and isn't recognized by itunes when I plug it in

That's what happens when you jailbreak. You have violated Apple's terms of use and warranty and won't be able to get help here. All I can say is try Recovery Mode here: http://support.apple.com/kb/HT1808

I am trying to reinstall osx but I do not know my email address I installed it with from the start so I can't reinstall it . Please anyone help me ?

??

What Mac Model (year, type)?
What version of OS X are you installing?
What, exactly, do you do when you try to install the OS?
What, exactly, happens?
If you are upgrading an existing OS installation to Mavericks, then no email addresses should be required.
If you are installing Mavericks clean on a blank hard drive, no email address is required.
You may need to enter the email address that you used as your Apple ID to download Mavericks from the Mac App Store, and you may need it to log into your iCloud account and other Apple services when setting up a brand new Mac.
You really don't know what email address you might have used? You've tried every email address you've had in the last couple of years...?

Am operating Windows 7, 64 bit and tried downloading addons/themes but they will not install in Firefox

I have tried downloading (successfully) addons and themes however Windows 7 tells me that there is an error and it does not recognise the software and cannot open it. Therefore am unable to change or add to Firefox. Am also using Word 2010 sxo am not sure whether or not this is causing the problem.

If you didn't install those addons directly into Firefox, use File > Open File... in Firefox to install them.

I erased my disk and tried to reinstall Mavericks but "installation information" not available?

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