I face a problem while making a confirmation on portal.

Hello ,
Can anyone help me I am facing a problem while making confirmation in the portal.
the system pops up an error as mentioned below. Please help
     Folgender Fehlertext wurde im System SRP prozessiert: Speicherungsform der Produkt-ID ist im Customizing noch nicht definiert
     Der Fehler trat auf dem Applikationsserver eccprd-srp_SRP_50 und im Workprozess 3 auf.
     Die Abbruchart war: TH_RES_FREE
     Die ABAP-Aufrufhierarchie war:
Form: READ_SETTINGS of program SAPLCOM_PR_CONVERSION
Function: CONVERSION_EXIT_PRID1_INPUT of program SAPLCOM_PR_CONVERSION
Function: BBP_PDH_PRODUCT_READ_BUFFER of program SAPLBBP_PDH
Form: GET_LOCAL_PRODUCT of program SAPLBBP_ECI
Form: APPLY_OLD_MAPPING of program SAPLBBP_ECI
Function: BBP_PRODUCT_MAP of program SAPLBBP_ECI
Function: B31I_PO_GETDETAIL of program SAPLBBP_BD_DRIVER_31I
Function: META_PO_GETDETAIL of program SAPLBBP_BD_META_BAPIS
Function: BBP_BE_PO_GETHISTORY of program SAPLBBP_PDH_HISTORY
Function: BBP_PDH_SEARCH_PO_SUBLIST of program SAPLBBP_PDH_SEARCH
Best Regards,
Sairam

Hi,
Pls see if the foll notes are useful.
<b>Note 911217 - Copy vendor product number from contract search help to PO</b>
1047769 - No returns for search by Product ID in Monitor Shopping Cart
Note 1023012 - BBPSC: Long product ID triggers short dump
BR,
Disha.
Pls reward points for useful answers.

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Test Details:
The test consists of the following steps:
1. Checks the validity of system ID in the system object.
2. Checks if the system can be retrieved from the PCD.
3. Check whether a SAP system is defined in the system object
4. Validate the following parameters: WAS protocol; WAS host name
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5. The host name 192.168.1.104 was resolved successfully.
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ITS Connection (Failed)
Test Details:
The test consists of the following steps:
1. Checks the validity of system ID in the system object.
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3. Check whether the system object has a valid system alias
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The URL http://192.168.1.104:8001/sap/bc/gui/sap/its/webgui was not called due to an error.
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HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
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