I feel like I have been duped by the Edge program.
Who do I contact to review my verizon experience in regards to a purchase made over a year ago?
The documents section does not hold files that long, so where can I find a copy of my receipts and agreements?
You could call verizon's customer service and say you nevered recieved a receipts. They could possible send them to you. I am notsure if that will work tho. If you tell them you are trying to dispute something then they probably won't send them.
What is going on?
Similar Messages
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how can I get rid of ios6 ? I have had this iPad for less than 2 weeks and made the mistake of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed
There are alternatives. But none of them have Google street view, able to work on iOS 6. Apple should have offered this as a beta version, for a few more months instead of inflicting us with an inferior product. This iPad will probably be my last Apple product. A shame, because until last a few days ago, I thought the iPad and iPhone were fantastic.
Apple should quit their petty squabbling with, Google and Samsung and concentrate on supplying the best product.
Google and Samsung must be enjoying this particular fiasco. -
Feel like I have been mis-sold. Can I cancel?
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF) -
After updating my iPhone4s to the lastest update my photostream stopped updated onto my comuter. From my phone it looks like pictures have been moved into the photostream folder... but they are not showing up on my computer. Help!
I have signed out then back into the cloud. I have comfirmed location of the photostream folder. I have have even restored settings on my phone. any ideas on what I can do to get it working again? or do I have to accept defect, and manually save my photos?There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it. -
I feel like I have been taken advantage of
The OS3 had to be the biggest waste of money I have ever spent at the Istore. The crippled bluetooth really makes me feel like I have wasted my money. Why does apple always do this with their products.
I hope google comes out with a mp3 player with wireless inetThe same thing happened to me. I ordered 2 Samsung Galaxy 4 phones in March. The promotion was $100 credit on each line. I called and talked to a customer service rep before I placed the order to make sure we qualified for the promotion since I was upgrading 2 lines from basic phones to smartphones but not adding new lines. I was told that we did qualify and we would get the credit. I still have not received the credit. I was on the phone with Verizon today for 1 hour and 42 minutes and was told they never had that promotion and I would have to prove they did. How can I possibly do that? On the other hand, Verizon should have a record of my phone call with the customer service person and surely they have a record of what promotions they had and when. I think Verizon should honor what their representatives tell us even if they are wrong. I too feel scammed. I still can't believe that I was told today that Verizon never had that promotion and I have to provide proof! What terrible customer service.
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I am a recent Apple convert and feel like I have been ripped off
I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that. -
I have been working and the word program does not respond how do i save changes before forcing
I have been working a word document and now the program does not respond, can I save the changes before forcing to close the application?
no
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Can I exchange for a new laptop? Since December it has been having hardware issues and it has already needed to get parts changed twice already. My laptop is not working properly again. I feel like I have unfortunately gotten a lemon laptop.
Apple will repair or replace at its discretions, parts found to be defective in materials or workmanship.
You will have to discuss whether your history warrants a complete replacement with the folks at the Genius Bar.
I do not speak for Apple, but it sounds to me like you have been unlucky, but not unlucky enough (or have spent so much time with your MacBook in the shop) to warrant a complete replacement.
You have not provided any details of what the faults were or what was replaced. If they replaced the motherboard, you already got a new computer -- because everything except the drive and the display is on that board. -
Has anyone had any luck returning their iMac w/ Lion? I couldn't even reconnect back to the iternet tonight w/o restarting my new iMac.... Looks like folks have been having this problem for months & months .. The Apple tech told me that all I could do is wait for Apple to come up with a fix... Got a new router this week so that isnt' it. Would I be better off w/o this until Apple gets their act together? I downloaded the combo update 10.7.3 & it helped for about a day... yesterday I still had to manually reset the connection but now it's resorting back to disconnectiong w/o fully going into sleep mode first. Sorry to say this is a major lemon. Help!
Seems unfair... I thought I was probalby having a router problem... got a new router this week. Thst's when we realized we have a computer problem. My next door nieghbor got zero sleep staying up all night while trying to help us figure out what the problem could be. He said if it were him he would have returned the iMac / Lion. Got the new iMac w/ Lion for Christmas but didn't realize until this week that Apple is the problem.... Hard to believe that Apple just has kept on selling this like ... oh No problem! Can't stay on the internet... but will sell you another one today! I'm getting mad... It's not every day we spend that kind of money on a computer . & ALL they can give us is that LOUSY Lion combo update. I can't even stay connected long enough to make a vitamin order with Puritan's Pride... & then the disconnection wipes out my cart... so I have to start over. When are they going to fix this! 'Not feeling very positive'. I feel like Apple KNOWINGLY sold my husband a defective... system. 14 days... oh please...
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have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions. -
1 new update have been added to the project would you like to close the project and apply these updates message in project 2010.
One of the PM is getting above message and not any recent changes happened?Hi,
This message appears when an update has been sent for his approval and is pending. It could happen while opening the project plan, or when clicking on something like "retreive tasks updates" from the backstage menu of MS Project Pro.
The PM should go to his approval center and check for any approval pending.
Hope this helps,
Guillaume Rouyre, MBA, MVP, P-Seller | -
Simply put, I do not like like the new color coding "dots" and I do not like having to press the Command key before double clicking to open files in a new window. How hard would have been to include the old version of these two features?
Apple - Mac OS X - Feedback
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I just want to keep CSx updated and continue to use it like I have been.
I'm an individual.. One computer!, no team or bank of computers... Just me..
I don't need a cloud! I don't want a cloud!
I just want to keep CSx updated. and continue to use it like I have been.
Cost me about $600 every other year to keep this updated.
I can afford $600/every other year.
What do I need to do to keep using The Design Premium CSx ??Short answer: You are [or eventually will be] outdated and out of luck.
I've been a master collection user since it's been availaboe, but I've been struggling with this and other questions, and have come to the conclusion that I need to be proactive in looking for alternatives, so when the day comes that CS6 stops working on new hardware, I'll have options.
My biggest concern is that with the current CC model, if a user decides to stop, or can't afford, their subscription fee, thirty days later they loose access to ALL THEIR CREATIVE WORK-- without monthly activation, all the CC software STOPS WORKING!
Moreover, after everyone is on the CC hook, what is to stop Adobe from charging $100 per month, or $300.... As a huge company driven by investors and quarterly profits they will charge whatever the market will bear. Many will be held hostage to the subscription fee, no matter how high it goes, because they won't be able to afford to loose access their creative work. So... going forward the market will probably bear a lot more than $49 per month.
Then, if this wasn't enough risk, there is also the dependence on the web and Adobe's IT infrastructure to keep the software "activated". I know it is probably extremely unlikely, but what if they suffer a cyber-attack like many other large and theoretically "secure" companies? What kind of havoc could an attacker wreak with the creative community if suddenly all our software stopped working? You may laugh, but I just read an article today on cNet Security about how Twitter's domain registration was hacked by SEA-- at least for a brief time, SEA was the admin for the Twitter domain records.
Since hearing Adobe's plans, I realised that over the years, with the exception of 3D, I've gravitated to Adobe for all my creative work-- they really do make great software. Even though this represents a huge investment in time and "learning curve", I've started to seriously evaluate alternatives. When the day comes that CS6 is no longer working on new hardware, I hopefully will already be using other brands.
My current thinking: If Apple makes FCP 11 a professional tool again, that would be my first choice for video. If they don't, I've been taking a hard look at Sony Vegas-- or there is always Avid. For compositing, while I really know and love After Effects, I have a copy of Eyeon's Digital Fusion that came free with Lightwave3D that I've never even installed. It is now out of the closet and sitting on my desk, waiting until I have a few minutes to install it to give it a try. For photo editing and vector graphics, I've been looking at the Corel suite-- I haven't used Corel in years, as it always seemed "clunky" compared to Illustrator, but it is a viable alternative, and used and loved by many. Photoshop is an industry standard and I've used it for fifteen years, but I also have both Gimp and Cinepaint on Mac, and use them frequently already. They aren't as capable or as slick as Photoshop, but they do everything I need, so photo editing is covered. As far as web tools, Dreamweaver is nice, but web development can be done with any editor. Flash (and all browser plugin technology) is being supplanted by HTML5 and Javascript, so loosing Flash, going forward, is no great loss. I haven't used it in over a year anyway, but f I really need 2D animation there is always (gasp) Silverlight, and maybe also other tools that I'm currently unaware of. InDesign isn't a concern for me as I almost never do print.
So bottom line for me: If Adobe works out a compromise where the software keeps working even if the subscription lapses, then it would be a different ballgame for me. I'd even be willing to agree to pay two or three year contract before the perpetual license kicked in. However, as it stands, the CC subscription (and potentially vanishing software) represents a level of trust in Adobe that I'm not prepared to give. -
I have purchased a different computer and I need the link to download elements 12 on it. I feel like I have tried everything.... HELP!
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?
Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge. Go to vzw.com/edge for more information.
Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
Let us know if you have further questions.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport
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