I feel scammed and cheated by your deskjet 1000. picked it up, looked at the specs on the box...

Question

and there was no disclaimer that i would need anything aside from my computer to get this up and running.  once i install everything, i find out i need a special usb cord, which i might have somewhere but i cant find it, and so now i am going to have to buy it.  since i try to keep my time at walmart limited and quick, standing in line to return this printer is not an acceptable option.  i would be willing to buy the usb needed but out of principle i think some sort of amends should be made here given there was no warning on the box.  i do not have a lot of spare time on my hands, buying this printer just wasted plenty of my time,  and on top of that, i followed the directions and installed your software that has some form of malware or spyware in it, and though it is not aggressive it is now in my computer.  The way the directions were stated to install disc then worry about USB....   I have tried customer service and i refuse to give certain personal information, given that such information has value to it and so far in this exchange it seems I am just givng you more than what you are giving me in a very substantial way.  The bottom line is everything on the box stated this was ready to plug and play,  without any warning that a special usb cord would be required.  Additionally, I cannot find in the support where to voice my feelings regarding this product and your presentation of it.  I am sick of the answer being return it to walmart for a refund,  because that costs myself gas money for one, 2 I do not have a lot of free time, 3 walmart returns line can take hours.  with this being this case, if I do not receive some sort of positive reply, the only thing i can think will end up happening is me returning printer to walmart, and waiting in line for 10-20 minutes, and if im still in line i will just smash the printer on the ground because that is what it is worth to me in this circumstance.  creating a scene such as this will surely attract attention, and having someone record the incident would be a great viral video.   I loathe extreme measure such as these, but the way in which your product was presented is a lie,  it is not straight out the box and it is not until you look deep in the instructions that you find you need a special usb cord.  my 2.0 wont fit, or i maybe just need the specialized hp usb but there is no help in the directions.  this one small thing,  "you might need to purchase a usb cable separately" stated in the directions,  offends me in such a way i cannot put words to it.  I might need to??  And what usb cable exactly, i have tons of them but none of them fit.  If i were to go and try to buy one it would take at least an hour and normally sales people cannot find these cords in my experience.    so how can i get my money back or purchase the appropriate usb at a decent rate?  this is such a sly sort of business practice I feel the urge to contact the FTC and related consumer bureaus.  Ordinarliy this sort of thing is shrugged off,  but I have been seeing this sort of unethical in a way most sly because it seems to play on the fact we americans do not have a lot of free time on our hands and normally our best option time considered is to buy a new one while trying to take this one back but who knows how long the wait in the returns is going to be.  I am very frustrated about this and will continue to vent across social networks, and though the cry will go mostly unnoticed, I am sure there are some that would find the hidden contents in your install CDs quite interesting.  

Answer 1

I sure wish I would have read this BEFORE I bought this printer!!  My old printer died, I need to print some papers FAST; ran to Walmart and got this and STILL can't print!! Why you ask!  Well, I MIGHT (really) MIGHT?! sorry that is so not right, but in fact I too, like you did not realize I "MIGHT" need to have this usb cable until the end part of installing. I looked on my box, and it does state cable not included.  Though it is really small, and in a location you would not think to read mine is on the top upper left corner when looking down on the top of the box.   This "might" makes one feel like they put these cables in some of these but not all, and IF you did get one your lucky!!!  This makes me mad at hp as well.  I too am so "mad" I could do the same as you in Walmart and smash the thing make a scene and holler out it's hp and their slimy greedy ways made me do it!  And hopefully, it would cause hp business.  Maybe we should get together and make our own commercial with an "anger management" professional and have it be said the companies are the cause of this anger for there slimy ways and that hp was the one who put use over the edge!  Greed, is never good for anyone.  This was nothing but WRONG HP, how can you sleep at night knowing your acting only in GREED? And for what? some usb cable, what a bad choice on your part! Didn't you think this through first? For surely if you did you would have known it would cause bad publicity for you!!  Or are you this needy????  Just wondering, do you even know the name of the cable this printer takes?  Because yes, it is a usb, but there are many many different types of usb cables!  For your material provided and all I can find on your site is a usb cable!!!!! and there is not even a standard usb cable slot on this printer!!! Morals and Values don't show here with hp, and Intergrity??? don't see that at all.  Also, it's not just hp, but wow has the material quality gone way down too! Feels like a cheap dollar store broken in a day item.  And I hope for your sake you did not place any tracking spyware or any other CRAP on my laptop with your intallation disc.   I will use my freedom of speach big time then.  No more hp, I believe you blew it for sales from me from now on!