I filed a complaint with the BBB of NJ for basically ripping people off! I wanted everyone to know this...
I know in today's world everyone has a smart phone... Well I currently still have an old LG ENV VX9900 with the $50.00 prepaid unlimited plan. My charger recently broke and I tried looking for the charger at a few stores and realized this is going to be hard unless I go on eBay or Amazon. Well my friend had a good idea and gave me her old LG ENV TOUCH vx11000 instead of searching around for a charger. I called Verizon yesterday 2/18/2014 and explained to them about everything that happened and what I wanted to do. After speaking with 3 different representatives, they will not change my phone to the LG ENV TOUCH VX11000 because it's considered a smart phone! The phone was released in 2009 jerks!! How is that equivalent to an iPhone or Android?? It doesn't even have WIFI!! I just added money to my account a week ago and have service until 3/11/2014, they advised me if I want to activate the LG ENV TOUCH VX11000 I have to re-purchase another $50.00 plan and basically just waste the remaining time I have.. How is this fair??? I didn't want to change my phone because of boredom, my charger broke and a friend gave me another older phone that I can use. What is the big deal?? I paid for my services, what does it matter... The basic phone plan and the smartphone plan are both the same price jerks!! $50.00!! So I did what any person would do after this, I filed a complaint with the BBB of NJ hoping to get some justice for this. I don't see anywhere on their website (the prepaid section) where it states this that you cannot change your phone and have to pay more $$$. Verizon, this is another way of you scamming money from people because your so expensive for your contract plans and people are dropping you like flies, so you have to make the money up somehow!! Well, doing it like this you should be ashamed of yourselves!!
On the Verizon website it shows different plans based off a smartphone or a basic phone.
Even though it's the same price, it's not the same plan.
Actually Verizon has more customers than any other provider and for every 1 they lose they gain 5 so Verizon is not hurting for money.
The BBB will not be able to do anything because it clearly states there are different pre-paid plans for smartphones and basic phones.
Anyways, Good Luck
Similar Messages
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If we all file complaints with the BBB and the FCC maybe things will change
I filed complaints with the BBB and the FCC over the last round of delayed updates. I got a call from someone claiming to work in the President of VZW office. It sounded like complaints to the BBB and the FCC cause major headaches for the folks at VZW and all they wanted me to do was remove my complaints. I refused until my phone was updated then I notifed the BBB and the FCC that my issue had been resolved. I just filed another round of complaints on Monday. Maybe if everyone else who is tired of the same old ** from VZW files complaints then they might take our issue seriously. I doubt it but at least we'd be making things difficult for them.
carseller0822 wrote:
I filed complaints with the BBB and the FCC over the last round of delayed updates. I got a call from someone claiming to work in the President of VZW office. It sounded like complaints to the BBB and the FCC cause major headaches for the folks at VZW and all they wanted me to do was remove my complaints. I refused until my phone was updated then I notifed the BBB and the FCC that my issue had been resolved. I just filed another round of complaints on Monday. Maybe if everyone else who is tired of the same old ** from VZW files complaints then they might take our issue seriously. I doubt it but at least we'd be making things difficult for them.
And if enough people do this, do you know what is going to end up happening? Verizon will never update any of the phones, you will be stuck with the OS that was shipped with your phone. Is that what you want?
What are you complaining about in the 2nd round? -
How do I manually transfer music with the new itunes update for Windows? I don't want to sync my library and lose all of my music for what I have in my current library.
The same way it was done in every previous version.
Connect the device to the computer.
Right click on the device in iTunes and select Transfer Purchases.
Why would you lose any content by syncing with iTunes?
Is this not the computer that the device is normally synced with? -
What is the procedure for filing a complaint with the FCC regarding no voice service for over 6 days
Is the FCC the correct goverment agency to file a complaint when a problem woth voice service cannot be repaired for 5 days.
How do I go about filing a complaint.Google the words "FCC file complaint"
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Filed a complaint today with the BBB
I filed a complaint today with the BBB because of the horrible customer service & different answers given by several different customer service reps. of Verizon.
We have been customers of over 10 years. Never paid a bill late & have been loyal customers to Verizons all this time.
Basically, we got screwed out of a phone we paid $160 for & a charger we paid $29.99 for.
Talked to several customer service reps and they all gave me different answers from the get go.
Got tired of the run around after trying to resolve the issue for over a month.
No one would return my call or follow up on what they said they would do about it. Finally, got an email on 11/24 after I threatened to report them to the BBB & they said they will give us a discount on a new phone.
WHAT A JOKE!I believe communication with Verizon is terrible and you really have to stay on top your account and never assume anything gets done before you check first.
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File your Complaints with the FTC and FCC!
I have filed complaints with the FCC and the FTC online. Verizon has been deceptive in implementing the new policy change regarding unlimited data. Verizon needs to be above board with this issue and stop trying to trick everyone who assumes they are "grandfathered in" with their unlimited data. File your complaints today!
What has been deceptive about it? If you purchase a subsidized phone, you will lose your unlimited data. If you migrate to the Share Everything plan, you will lose your unlimited data.
Seems to be pretty straight forward.
If you continue on your current plan with the same phone, you ARE grandfathered in and will continue to get your unlimited data. If you purchase a new phone at full retail or activate a phone from another source, you ARE grandfathered in and will continue to get your unlimited data. Both of these could change in the future, though. Contrary to popular belief, being grandfathered in does not mean FOREVER. As of right now, this is the case, though. -
How do you file a complaint with the App store?
Does anyone know how to file a complaint with the app-store people? This may sound really childish but PlayFirst has a series of games called Dream Chronicles available in the app store. They're listed as free then in the description they tell you of course you can "try it free then download the full version from inside the game". Recently they released Dream Chronicles: The Eternal Maze available for "free" in the app store with no mention of the "try it free then download the full version from inside the game". It may be petty but I consider this false advertising since their other games tell you it's not the full game.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Dear friends after my horror with Verizon I have finally filled a complaint with FTC
https://www.ftccomplaintassistant.gov/
i would encourage other customers who have had a poor experience with Verizon and Nexus to do the same.
Dear FTC,
this complaint to bring to your attention the poor customer service Verizon is rendering to its wireless customers. I had the misfortune of purchasing a new cell phone with a 2yr contract with them late last year, it was a Samsung Galaxy Nexus phone which was recommended by the Verizon sales representative. Soon after getting the device I started having issues with dropped calls 3-4 times each day, I did some research and found that many other Verizon customers with this device wee having similar problems.
I then started calling Verizon Tech support and was told that they are looking into this problem and subsequently they replaced my handset 3 times however I continued to have the dropped call issues with this phone as did other Nexus customers, this is not a signal issue because in this very house my previous Verizon device worked fine and so does my wife's cell phone(no dropped calls).
After my third replacement also did not work I called Verizon again and was told to wait for a software update which was going to fix a software glitch I waited for this update but unfortunately even after the update the problem continued, I was in the meantime offered to exchange my Nexus for another device Razr Maxx, after everything else failed I called in to get the replacement, the Verizon customer service guy agreed to send the replacement and asked me wait for a few minute to get a confirmation number, after a few minutes he came back to say that his supervisor had taken back the replacement offer as Rzar Maxx so too expensive, after this I sent an email to Verizon Customer service (email below)
This letter is to bring to you attention the absolute worst customer service experience I have had with Verizon Wireless over the last 6 months.
I had called to start a new account 6 months ago and wanted to buy an I phone 4s, the customer service agent persuaded me for 30 minutes and urged me to buy the "brilliant new Samsung nexus" , I did buy this device upon his recommendation, however I do wonder now that did he or Verizon have any other motives??. Since the day I bought this phone I have had 5-6 dropped calls a day, and have been in constant touch with your tech support, I have been sent 3 different handsets(Nexus) but the problems remained, finally I was told that ICS 4.0.4 uldate is about to come and will solve this dropped call issue, or I could swap this phone for a Rzr Maxx this was offered by Miss Rachel one of your senior supervisors, I told her that I have $300.00 in Nexus accessories and will wait for the update and if it fails to fix the problem will request Maxx or Galaxy 3.
The ICS update happened few days ago and made the problems even worse, as a result I called it to the customer service (on 06-08-12 @ 7.55pm) and asked them to send me the promised Razr Maxx, they agreed to do so took confirmed my address and 2 day shipping method for $6.99 and asked me hold for confirmation, five minutes later they turned around and said Maxx for way too expensive and they cannot honor the previous offer and will send me a Razr (non maxx), this is really as low as you can get in my opinion in terms of customer service, first you sell me a device which i never wanted, the device is riddled with problems, you promise a replacement and when time comes back track from it.
I would really like to get a clear written explaination in this matter, if it is worth your time, you have the permission to access all my account notes.
kind regards
Prashant Singh
after this email I was emailed by Verizon Customer service promising to rectify the mistake and send me Razr Maxx - email below-
Dear Prashant,
I am so glad you took the time to write us about your experience. When I read what happened, I was truly disappointed. I realize that things go wrong sometimes when it comes to technology. However, at Verizon Wireless, we are empowered and expected to go above and beyond for our customers. And I deeply apologize for each of the issues you experienced, and that we did not exemplify this approach in your situation. I would have called to apologize personally but it was too late. My name is Tracey and I hope you will allow me to rectify this situation.
It is my goal to get you a RAZR Maxx replacement sent out tomorrow. I work at 3:00 PM to 12:00 AM tomorrow and will try calling you at 5:00 PM EST. The last thing I want is for you to feel that we habitually offer poor customer service. There are some things outside our control of course. But I feel it is my job to take care of everything that is within my control. I pride myself on providing my customers with the experience and respect you deserve. And I assure you, I will handle this issue personally.
I hope you can accept my apology on behalf of Verizon Wireless in the kind spirit which I offer it. I truly appreciate your business and I will contact you tomorrow, Sunday, June 10th at 5:00 PM to process your replacement order. If I do not reach you, I will text you and you can respond with the best time to call back.
Sincerely,
Tracey
Verizon Wireless
Customer Service
I patiently waited for the Razr Maxx to arrive the mail came today but to my amazement it was another Nexus, I called Customer service again and they said they could not do much at this time, I am completely frustrate for being provided a third grade equipment after paying a premium price for this device at their sales representative recommendation and paying $125.00 each month for 8 months for a extremely poor quality equipment which drops calls several times in a day, this problem is not isolated and the web is full of customer complaints about this device.
I would urge FTC to kindly spare sometime and look into Verizon's poor customer service and inability to honor their written promises.
many thanks and kind regards
Prashant SinghI too have experienced this. Purchased the phone on launch day, and since then I've experienced nothing but problems, having the phone replaced 6 times, Despite Ice Cream Sandwich being an amazing operating system, this phone is the worst piece of equipment I've ever had the displeasure of owning. Everyone of them has a weak antennae design resulting in bad reception, dropped calls, and 4G speeds half that of every other LTE phone. plus the extraordinarily poor battery life, and bizarrely large energy consumption that causes the phone to drain faster then the AC wall outlet can charge it should be more then enough reason for Verizon to recall these things entirely. Making matters worse is the fact that they only send you refurbs, and in my experience, each one of the replacements I received only gave me new problems to deal with (defective screens that look like old newspaper photos, etc). Ive been begging VZW to exchange it out for a Razr maxxx for 4 months and they refuse, and will only offer the regular Droid Razr. Considering I already have 3 Samsung batteries for the Nexus (its the only way I can make it through the day and have a working powered up phone) there offer of the old Razr is in no way a solution. It's also notorious for its poor battery life, and to make matters worse, the battery isnt removable. At least Im able to swap in a new battery when my Nexus gets low!...
I found a place online that pays 200 for the Nexus. Selling it to them then probably going to use the cash to pay the early termination fee, then Im going to Spring for the unlimited data and a Galaxy S3-Im also grand fathered into the unlimited data plan, so now I cant even upgrade and get a phone I want without losing that feature and that one feature is the only reason Ive stayed with VZW at all -
I am trying to import songs to my new macbook pro from my old computer using home sharing. Both computers say that home sharing is now on but neither show up in each other's library menu. I am logged on with the same apple id for both computers. and both are on a stable wireless connection
Logging into itunes store on each machine wth different Apple IDs is OK Autorising each others machines with the other Apple ID is OK. This is completley separate from Home Sharing
For Home Sharing to work you need to
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Hello
that is able to separate an apple icloud account My IMEI *******.
I buy a Used iphone 5c ios 7.1.1 but after restore it asks me iCloud account.
I have no contact with the seller.
thank you for your reply
<Edited by Host>The iPhone has Activation Lock and will require you to have the previous owner's Apple ID and password or you'll need to get the previous owner to remove the device from his/her iCloud account:
http://support.apple.com/kb/PH2702
If you can't reach the previous owner or he/she is unwilling to cooperate, then the device is unusable by you. Return the iPhone for a refund if you can.
Regards. -
How do I creat a journal to share using my mac air? I can see how to do it with my iPad or iPhone 4s with the new iphoto app for them. I guess "journals" replace Galleries in the Cloud. I do not see the same functionality of the upgraded iPhoto app on my Mac air, iMac ormac mini.
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Regards
TD -
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An icloud account is designed to be used by just one user. If you have given your ID or set up your account on someone else's device, then their data will be mingled with your or worse.
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