I filled in this bloody column several times in the past few weeks, clicked 'Ask Now', and received NO Feedback whatsover.It was totally useless. Arthur C. Healy, totally dissafisfied and frustrated customer...I've written a personal letter to your CEO in
My question once again is, what happened to my purchased product, Photoshop Elements 12, when the Editor part of it failed, and I'm now weeks trying to have it resolved.On July 7th, I wrote a personal letter to the CEO at Adobe Systems (, Shantanu Narayen), 345 Park Avenue< San Jose,California, CA 95110-2704, and I await his response.
Well, Peter, this is the first post you've made here, so something must have gone wrong before.
Just FYI, this is not Adobe. It's a user to user forum and we are just other customers like you.
But iff you'd like to explain in more detail just what the problem is, someone here may be able to help you.
Similar Messages
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The events of the last month, with the photographs have suddenly disappeared from the iPhoto Library. I have opened these successfully several times during the last few weeks, but on opening them yesterday they weren't there any longer. No idea how this could have happened! Is it possible to retrieve ???
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
My iPhone 4 has lost SIM connection several times over the past week when the phone is left on continually. I have had the SIM checked and it was not the source of the problem. I have found that I can reactivate the SIM by switching the phone off and on again. Has anyone else experienced this problem and if so, is there an easy fix. I have been advised by Apple that the latest IOS update may overcome this situation but I'm only on slow download speeds and 690 Mb would take forever. I would appreciate any advice.
Best regards,
Rob.PinguXeF wrote:
, while I have taken a backup of the iTunes Library,
this means nothing if it was not done correctly...
To have EVERYTHING on a New Computer...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751 -
I don't understand why iPhoto recognize the pictrures in the videocamera and iMovie doesn't recognize the videos and the videocamera.
I see all the pictures taken in iPhoto but I can't see any video in iMovie because I don't see the videocamera in iMovie.
I did the same operation several times in the past and always worked it out, with USB connection, I've tryed to restart the computer, to turn on and off the camera, to change cable, to change MAC: always the same problem!
Please is anybody so kind to help me ? Thank you!hi dlpmaster!
So, when it updates the program is working but then it sort of freezes. Then unfreezes and then again..
hmmm. what antivirus applications are you using?
as an experiment, does the freezing behavior still occur if you disable the antivirus prior to plugging your ipod in?
love, b -
Re: Notes App. I opened Notes, then opened a particular note. It opened briefly, and then suddenly several notes, from the past two weeks, just disappeared. Is this a known glitch, and is there any way to retrieve or restore these lost notes?
The other day i deleted my email accounts off of my ipod and only reloaded a few of them. today i looked at my notes to look at a project i had typed on my notes because i didnt have paper and pen around to write it and i didnt want to froget. I reloaded the rest of my emails in hope that everything would reappear but sadly only some of them from 2010 loaded. Recently i had update some of the files and they were like they were when i first created them there were alos ones that i had deleted long ago. There are other notes i had made that were really important to me to andi wouldn't be able to remember every single one. Help Please!
-
For the past few weeks when I place a bid on ebay, Firefox crashes. The bid goes through but I have to restart Firefox each time. I have sent a report each time and asked to be notified and as of yet I have not got a solution to this problem.
I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
the past few weeks my iphone 3gs is randomly telling me i need to plug it into iTunes and will not let me use my phone util i do. Then it makes me restore it all over again. This happens around once a day. why is it doing this?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
Updated firefox SEVERAL times in the last few months and even though everything goes ok with the installation, it never upgrades! I get notices on my college website as well as other that I have an incompatible version and have to upgrade, BUT OT NEVER WORKS!!!
In the "More system details..." for your post, it shows an ancient version:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.17) Gecko/2009122116 '''Firefox/3.0.17''' (.NET CLR 3.5.30729) FBSMTWB
It could have something to do with that acronym at the end, which I think is associated with one of your add-ons.
To see your true current version, you can check Help > About Firefox.
If your true current version is 6.0.2 (today's version), then you may need to clear a setting using the about:config preference editor. Here's how:
(1) Type or paste '''about:config''' into the location bar and press Enter. Click the button promising to be careful if it appears.
(2) Type '''agent''' into the filter box and wait for the list to be filtered.
(3) Right-click '''general.useragent.override''' and choose Reset to return that preference to its default value.
Any luck? -
I have several recuring alarms set up on iCal for each day of the week. In the past few weeks, an alarm will occasionaly notify me roughly 15 minutes to an hour and a half late. These daily alarms are identical and repeat every day and there seems to be no apparent pattern to why or when an alarm happens after the event is past.
I assume you meant iCal rather than iTunes? Yes, iCal the time zone is correct. The delayed alarms only happen sporadically. Since I posted this message, the problem stopped happening every day at the same time, but it still happens occasionally with no rhyme or reason as to when. It's gotten so that I can't depend on my iCal alarms anymore.
-
Photos from the Internet will not load correctly. I get white boxes with blue question marks inside. This has only been happening for the past 3 weeks so I'm not sure why it is happening.
Yes - email & text work fine but when I use something like Google Images or search a blog with imbedded photos I get the empty white boxes with question marks. If I click the question mark it opens the photo but I can't possibly do that for EVERY image on EVERY page I search!?!?! I've rebooted the iPad & my wireless card several times but neither action helped. Have any clue what I should do now?
-
I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.
Hi Tracie,
I upgraded to Maverick OS X 10.9.5, numbers spreadsheet is saved. Upon re-opening, it appears to be frozen, a warning "file is invalid as index.xml file is missing". I checked, and the file is not "locked". This appears to occur only with using the new numbers app. When I open previous spreadsheets from old iWorks, no such problem occurs.
How did you resolve your problem?
Would appreciate any help here.
Thanks,
Deehay -
I have manually recreated my list of bookmarks in Firefox several times now only to come back (days) later and find they have disappeared. Probably related (but less concerning) is the fact that the browsing history also seems to have been cleared.
My browser is set to remember my history and I haven't been using the private browsing option. The backup/restore option for the bookmarks doesn't seem to be functioning, either, because even when I select a day on which I know there were functioning bookmarks, "restoring" to that day does absolutely nothing.
The computer in question is my desktop at work, and I haven't been in the office much over the summer, so I didn't know what updates had been installed and when, so I was hopeful that updates were somehow responsible. However, the bookmarks I saved this past Friday were lost over the weekend, and according to the update history, no new updates were installed.
Before I left the office on Friday, I tried restarting the browser and the computer in an attempt to figure out what was triggering this deletion; neither of those two actions had any effect -- the history and bookmarks were all still in tact after the restarts.
Any thoughts?Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
You can try to check and repair the places database with this extension:
*https://addons.mozilla.org/firefox/addon/places-maintenance/ -
I'll post the most recent crash report below. Any help is appreciated.
Also my specs are:
27-inch, Late 2012
Processor 3.4 GHz Intel Core i7
Memory 24 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 680MX 2048 MB
Software OS X 10.8.3 (12D78)
Interval Since Last Panic Report: 231799 sec
Panics Since Last Report: 1
Anonymous UUID: 5BB63D92-2CCE-C7B0-CF2C-1EAEB45175BD
Wed May 15 20:10:36 2013
panic(cpu 4 caller 0xffffff800e05123a): "!pageList phys_addr"@/SourceCache/xnu/xnu-2050.22.13/iokit/Kernel/IOMemoryDescriptor.cpp: 1484
Backtrace (CPU 4), Frame : Return Address
0xffffff82f2233840 : 0xffffff800dc1d626
0xffffff82f22338b0 : 0xffffff800e05123a
0xffffff82f2233940 : 0xffffff800e0515e9
0xffffff82f2233a40 : 0xffffff800e05089a
0xffffff82f2233a80 : 0xffffff7f8e2fdde2
0xffffff82f2233ad0 : 0xffffff7f8e2fc3fc
0xffffff82f2233b20 : 0xffffff800e066453
0xffffff82f2233b80 : 0xffffff800e04729a
0xffffff82f2233be0 : 0xffffff7f8e2fcd52
0xffffff82f2233c20 : 0xffffff800e06408f
0xffffff82f2233d70 : 0xffffff800dc984a1
0xffffff82f2233e80 : 0xffffff800dc20aed
0xffffff82f2233eb0 : 0xffffff800dc10448
0xffffff82f2233f00 : 0xffffff800dc1961b
0xffffff82f2233f70 : 0xffffff800dca5dd6
0xffffff82f2233fb0 : 0xffffff800dccdd43
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(1.8.1)[FD2B6401-9BFA-32D5-ABEB-E523C061548D]@0xffff ff7f8e2fb000->0xffffff7f8e367fff
dependency: com.apple.driver.AppleKeyStore(28.21)[A07AF045-127B-3CD5-90C9-7ED8AE353525]@0xf fffff7f8e2ed000
BSD process name corresponding to current thread: RzCoreEngine
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000000da00000
Kernel text base: 0xffffff800dc00000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 336916353186
last loaded kext at 16294788093: com.apple.driver.AppleBluetoothMultitouch 75.19 (addr 0xffffff7f8ff6d000, size 77824)
last unloaded kext at 182566161915: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8ff5a000, size 8192)
loaded kexts:
net.telestream.driver.TelestreamAudio 1.1.0
com.Cycling74.driver.Soundflower 1.5.2
rabb.it.driver.RabbitEars 2.1.4
com.razer.common.razerhid 5.52
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.ntfs 3.10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.GeForce 8.1.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.driver.AppleBluetoothHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.nvidia.gk100hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.CoreStorage 296.16
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac13,2, BootROM IM131.010A.B04, 4 processors, Intel Core i7, 3.4 GHz, 24 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: My Book 1140, 0x1058 (Western Digital Technologies, Inc.), 0x1140, 0x14a00000 / 3
USB Device: My Book 1140, 0x1058 (Western Digital Technologies, Inc.), 0x1140, 0x14b00000 / 2
USB Device: Razer Mamba Charging dock, 0x1532, 0x0025, 0x14400000 / 1
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7loaded kexts:
net.telestream.driver.TelestreamAudio 1.1.0
com.Cycling74.driver.Soundflower 1.5.2
rabb.it.driver.RabbitEars 2.1.4
com.razer.common.razerhid 5.52
Not certain, but any one of these could be the cause. A good starting point for troubleshooting is to remove the non-Apple stuff. This is best done by using an uninstaller that is hopefully available from the various developers.
FWIW, Cycling74 and razer often seem to crop up in kernel panic reports.
You may need to do some Googling/visit the developers sites to locate uninstallers.
If, after removal, the panics stop but you need the functionality of whatever these items relate to, re-install one-at-a-time (with the latest version of the software) and test. It'll then be easier to isolate the offender (if the crashes are in fact caused by one of them). -
Safari crashes several times while on pinterest, screen goes black then goes to home screen when I start safari again it keeps doing the same thing. I checked the diagnostics page and there are several references stating low memory yet when I check the memory on the iPad there is plenty of memory help please
The memory that is low is the processor memory, not the overall storage space. Next time, before you go to that site, double tap the home button to see the task bar. You will see the list of apps siting in the recently used list. Most of them are not doing anything, but some of them are using up memory. Touch and hold any one of them until they jiggle, then close them all off by touching the minus sign.
Do that every so often to help the pad use it's memory wisely.
Some apps, and browser pages use a lot of memory, and do not give it back easily, causing what sis happening to you.
You can also get a similar result by rebooting. Press and hold the home and sleep buttons until the apple logo appears, ignore the red slider. -
I've logged on too many times in the past few minutes?
i keep trying to log onto ichat av 3.1.5, and sometimes it tells me that i have lost the connection (while i still have a strong internet connection), while other times it logs on, but no buddies show up available, when i know that they are online.
after quitting ichat and reopening the program a few times, i get this message: You have attempted to login too often in a short period of time. Wait a few minutes before trying to login again.
and a few minutes actually means like 2 hours. what should i do?Hi
Try this log on to AIM on port 443 rather than port 5190
Go to IChat > Preferences > Accounts.
Log out of AIM and then use the Server Settings tab
Set the port to 443.
Log back in again.
Tony
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