I find it interesting...

Question

I think it's interesting that companies like Verizon and every other company that is so reliant upon us as the general public, don't offer any great specials to their current customers.  I know its all a game and they are trying to attract now people.  But what about those of us that have been around forever?  Personally I have been with Verizon for a long time.  In fact they were Americal Cellular when I joind. That's at least 15 to 20 years.
I will be leaving Big Red when my time is done.  I'm tired of the run a round and hassle this company has caused me. Example...I am on my 4th Droid 2 Global. It's a horrible phone.  And now the Droid 3 is coming.  Anyway, no one has been of any help at Verizon....it's all about the mighty dollar.  No one actually has customer service any longer.
Come on RED!!! what about us folks that have been faithful...really?

Answer 1

Keitarou wrote:
real4life,
I hear you loud and clear. Some people on these boards always seem to "contribute" on the side of verizon almost all the time. Just as we as consumers are obligated to abide by our contracts for getting a "subsidized" discount on the phones, I expect Verizon to abide by the contract to provide us with working service and phones when there are issues. It gets real old when you keep reading people say that "you signed a contract" and "you feel you are entitiled" and so on. That's not it. I expect the service I'm paying for with a working phone that I did not damage and if the phone I have is a lemon, then I should get a new device at the expense of the manufacturer or the retailer that sold it to me.You mentioned you're on your 4th Droid 2 and there obviously is something wrong with it if it has the same problem. Either it's the device or the service from Verizon. Whenever someone complains about a phone, people naturally think they are complaining because they want an iPhone. What we want is a working device, not an iPhone.Also some love from the company we have been with so long and wish they would try as hard to keep their customers as well.
I also find it odd that we can haggle on a purchase of a car, but can't haggle when it comes to phones which have high profit margins. But that's a debate on a separate place.
Again, I hear you and I hope Verizon can help solve your issue. You are welcomed to vent here on the forums. And if Verizon can't help you solve an issue or a problem, then you need to talk with your wallet and leave. Hopefully there are other options for you.
No, this is entitlement. Look up the word, this is the exact definition. You EXPECT Verizon to give you incentives to stay... Why should they? Incentives are extra, not mandatory. What IS mandatory is that you fulfill 20 months of your 2 year contract before signing another contract, or 24 months before cancelling your contract without a fee. I find it very confusing why people think they can break this contract, just because Verizon does not offer them EXTRA incentives. Verizon doesn't randomly shut off your service or cancel your account just because, so why would you think it's okay for YOU to break your side of the contract?
If you're saying Verizon doesn't provide you with adequate phone service, YOU are the one who picked their company - you should know who has coverage in your area. Verizon states in your contract that coverage in buildings is NOT guaranteed - yep, you signed that.
I'll tell you what, when you decide to give Verizon an extra tip of $50 one month just because they provide you with excellent service in your area and continual phone service every month, I'll say you're entitled to incentives from them in return. Sound fair? Probably not to you, because you're one-sided and feel ENTITLED. You do the bare minimum of your side of the contract, and Verizon does theirs. It's completely fair, and they owe you nothing more. Sound familiar? Verizon was giving customers extra tips for completing their contract, and STILL customers were complaining about it and felt entitled to MORE, so Verizon stopped that program alltogether. Which makes us loyal customers who actually felt great about having the NE2 program a little upset at those who come on here complaining and moaning about how they feel Verizon should do more for them, blah blah blah. You're the reason they DON'T do anymore for anyone.
Verizon is completely willing to give you replacement devices up, down, left, and right, all day and night, when yours stops working. WHICH, I'd be willing to bet anything is an APP issue, or a USER issue - which is what 90% of smartphone problems are. If you don't know how to take care of them - you'll break them. And then you'll blame Verizon and get 10 replacements (honestly, there's NO WAY in heck you'd get that many phones with issues one right after the other - the only common factor is YOU.)
You can haggle car prices because they're tens of thousands of dollars. Phones are not. They are two COMPLETELY different purchases, and I can't believe you're even comparing the two.