I followed the instructions, the download did not work, so how can I get it to work?

I was no longer able to use Firefox because Mozilla no longer supported Firefox on my old version of OX10. I upgraded to OX 10.9.1 and I just tried to download Firefox. I felt like I was following the instructions and it all seemed to work. Then I tried to open Firefox for the first time and got the following error message: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." What now? Thanks.

Try create a new profile:
*[https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_creating-a-profile Creating a profile]

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I bought creative suite cs6 design standard student and teacher edition and the download did not work properly - files appear incomplete/ or damaged - none of the program items work at all. File size for installation seems very small for a product of this

I bought creative suite cs6 standard student and teacher edition and the download did not work properly - files appear incomplete/ or damaged. File size seems very small for a product of this size. Can you assist with download issue or provision of software ?

Lalalaladog where did you download CS6 from? I would recommend downloading the installation files for Creative Suite 6 Design Standard at Download CS6 products

I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible..

I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.

Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).

I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?

I have paid for the Mountain Lion. But for some reason, I cannot seem to download it, despite software being upgraded. Anyone facing this problem where the download does not begin? How can I solve this?

Make sure your Mac qualifies to run Mountain Lion > Apple - Upgrade your Mac to OS X Mountain Lion.
Try disabling anti virus software and turn off the Firewall in System Preferencs > Security & Privacy
Apps such as Little Snitch and Net Nanny can prevent apps from downloading from the App store including Mountain Lion.
Third party download managers are not compatible with the App Store.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

HT4007 I need my serial number from the downloaded copy of Aperture. How can I get it?

I need my serial number from the downloaded copy of Aperture. How can I get it?
Bill

Downloaded from where? There is no serial number if you downloaded from the App Store.
if you downloaded from the Apple Site and Aperture is installed you can get the serial number from the Preferences pane of Aperture. If it is not installed and you don't have the email sent to you with the serial number you can try Pro Application Replacement Serial Numbers

TS3274 I working in Citrix and the keyboard does note generate. How can I get it to work?

I working in Citrix and the keyboard does note generate. How can I get it to work?

Close all open apps by double-tapping the home button, then swiping upward on the app window (not the smaller icon) off the screen.
Then reset: hold down the home button along with the power button until you see the Apple, then let go.

HT3702 I have about $150.00 charges to my Itunes and i did not make them, How can i get help from APPLE?

Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?

Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support

Installed IOS6 on iPad 2 and Siri did not install. How can I get it installed?

Installed iOS 6 on an iPad2 and Siri did not install. How can I correct this?

The iPad 2 does not support Siri.

Hi, I purchased apple applications and did not receive receipt, how can I get the receipt?

Hi,
I purchased some apple applications and already paid for this in my credit card, but I did not get receipt for it.
The purchase was on July 5, 2012.
How can I get the receipt for this purchase?
Thanks!

Call the Apple Store and inquire. I believe I read that it can take several weeks for them to send the card, but I'm not certain. The store should be able to tell you.
Regards.

I cleared a conversation in messages. I did not delete. How can I get it all the messages back from this sender.

I cleared a conversation in my messages. I do not delete. How do I get all the messages back from this sender?

Clearing a conversation is the same as deleting the messages, so unfortunately they're gone. You could always restore from a previous backup, but you would lose anything that you've added/changed etc on your phone between the last time you synced your phone and now.

TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

I have been billed for an item I did not want and did not intentionally purchase.
How can I get this reversed?

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

PS CS6 spot healing brush stopped working. followed online instructions but it did not work

I followed online instructions for resetting preferences and tools, but the spot healing brush no longer works. Help!

What operating system are you using? Did Preferences definitely reset? Did you see this dialog box
Do you definitely have the Spot healing brush selected? (top of the fly out list)
What is the brush mode in the Options bar? If anything but Normal, change it back to Normal.
Are you able to select the tool and it does not work, or can't even select it (greyed out)?
If you are able to select the tool, do you see the little no-go icon when trying to use it? (Circle with diagonal bar)
Any information that remotely useful will go a long way to helping us find an answer.

I think I trashed my chess game that came installed on my computer. The Icon is on the dashboard but when I clicked on it there was a question mark within the icon and the game did not appear. How do I get it back without paying for it?

I think I accidently trashed my chess app. that came installed on my computer, how do I get it back, it isn't in my apps but on my dock and when I clicked on it a question mark showed up in the chess icon. Really dumb I know. But I am a novice at computers.

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Thunderbird 31.0 starts up dislaying a subfolder instead of the inbox. Resetting did not help. How can I get back to showing the inbox on startup?

Last night I shut down while in a subfolder. Today TB starts in that subfolder and I can't get back to the inbox.
I know that my inbox still exists since it appears for about 1/3 second on startup, then the subfolder appears. Also, using a search, I can find a message received yesterday.
I couldn't find a solution in the Mozilla help files or even googling the problem. I'm sure the fix is obvious and I'll probably feel stupid when I learn the answer!

Please a screen shot so I know what your seeing. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]]
Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help me visualize the problem.

I have a book available for download showing in ibooks but I did not order it, how can I get rid of it?

Went into ibooks this morning and found a book ready to download with a cloud in the top righthand corner. I have not ordered this book as I have never looked at it nor would I. How do I get rid of the book?

https://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search?redirectlocale=en-US&redirectslug=removing-babylon-searchqu-or-mystart has a link to articles to help you out

I followed the instructions, the download did not work, so how can I get it to work?

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