I followed the steps and it says initializing installer but then when it's done nothing happens..?

Same problem here. Uninstalled old versions CS. Downloaded Creative Cloud Installer. Launched Installer. It said everything was installed (Creative Cloud for Desktop). Tried to launch CC for Desktop : nothing happens.
Then uninstalled CC Desktop, downloaded Installer, installed, launched installer, nothing happens…
So tired of that unefficiency!

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HT201210 I tried to update my ipad through wifi and followed the steps. It says that update is complete however i must connect to itunes and restore the updates but itines says i dont have permission to do so. KIndly assist on the stages to follow. Screen

I tried to update my ipad through wifi and followed the steps. It says that update is complete however i must connect to itunes and restore the updates but itines says i dont have permission to do so. KIndly assist on the stages to follow. Screen is black ad i unable to work on it.
Kindly give some suggestions
Regards
Banzi

Hello Mayanii,
This display and behavior indicates that the iPad is in recovery mode and must be restored.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Cheers,
Allen

TS1398 I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

you have definitely tried the correct steps, all you would need to do now is a back up & restore to factory settings. If after that the issue remains then you would most likely need a replacement unit.

Im really confused. My ipod was giving the 13019 error message. I followed the steps, and it stopped giving me the error code but my music wont appear on my ipod. Any suggestions?

Im really confused. My ipod was giving the 13019 error message. I followed the steps, and it stopped giving me the error code but my music wont appear on my ipod. Any suggestions? Please help

Are you saying that the "Music" app is not present on your iPod Touch? Perhaps there is an issue with the restrictions on the iPod? If you're absolutely sure that the Music app is not present I would consider creating a backup of your iPod after syncing it with iTunes. I would then consider restoring it if this is the case.

I want to create an external video widget with iAd. I followed the steps and copied the Url and paste it in the Video pop-up menu in the Properties section of the inspector. When i select 'preview' the video doesn't play and the Url that i pasted is gone.

i want to create an external video widget with iAd to use in an iBook. I followed the steps and copied the Url and paste it in the Video pop-up menu in the Properties section of the inspector. When i select 'preview' the video doesn't play and the Url that i pasted is gone.
hope someone can help!

May have something to do with whether or not the URL can be reached while building your widget. I've got a video on the web. When I enter the URL into the field for the video object and click to another field, the URL is replaced with some text indicating that it is accessing the video then updates itself to displaying just the name of the video file.
It shows just fine in preview and I can see the full path to the video when I export the widget so it should work for you.
Is the video accessible from your Mac while you're laying out your widget?
-Mark

HT5312 i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me

i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me
<Email Edited by Host>

As these are public forums, you're not talking to iTunes Support, I've asked the hosts to remove your email address from your post - it's not a good idea to post it unless you like spam email.
The reset link will only show if you have a rescue email address on your account - a rescue email address is not the same as an alternate/secondary email address, they are different addresses/settings on an account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT1600 I get the menu and can pick a movie but then it won't load and displays an error message

I get the menu and can pick a movie but then it won't load and displays an error

What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT

Firefox is locking up VERY frequently after every few seconds unless I minimize the window and maximize it again. But then in a few seconds it locks up again, unable to click anything or DO anything

Firefox is locking up VERY frequently after every few seconds unless I minimize the window and maximize it again. But then in a few seconds it locks up again, I am unable to click anything or DO anything and it is becoming extremely annoying! Ya'll just released a new version that I'd hoped would have fixed this issue, apparently not...and I also can't select an option in a drop down box, I have to use my keyboard to do so...
== This happened ==
Every time Firefox opened

Yeah I'm seeing this as well. A force quit and relaunch seems to solve the problem for a while.
IMHO the app has just gone downhill in the last few years. Useful tools like browser history from the back button are hidden / rendered useless (click and hold doesn't work so well from a track pad), and it's performance just isn't what it used to be.

I have the kin 2 and whenever I turn it on, it does the introduction (pictures, ect.) and the pictures go on for about 3 minuets. but then when it is done, the screan turns blank. is there any way to fix this problem?

I have the kin 2 and whenever I turn it on, it does the introduction (pictures, ect.) and the pictures go on for about 3 minuets. but then when it is done, the screan turns blank. is there any way to fix this problem?

I have the EXACT same problem. I just got done talking with Verizon, and a replacement is on the way.

Hi, well i just got my mac book pro, and it worked perfectly yesterday but then when i opened it today to go on FaceTime, my picture/video was dark and red ! how do i get it back to normal?

hi, well i just got my mac book pro, and it worked perfectly yesterday but then when i opened it today to go on FaceTime, my picture/video was dark and red ! how do i get it back to normal? there is a green light next to the camera when im on photobooth/facetime,...

Just do a restart. It seems to clear it up.

I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens...

I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?

Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Mylenium

HT5622 when i try to log into my app store on my iphone 4s i get a message saying "your apple ID has been disabled " ive followed the steps and changed my pass word succesfully , but i still cannot log in using my phone , i get the same message ,

ive been locked out of my apple app store account , ive followed the links and succesfully changed my password , which works to get in to here , so it must be good , but when i try and log into the apple app store on my iphone 4s , i get , Your account has been disabled , with no other explination ? any idea,s ?

You will need to contact iTunes support.

I have followed the steps to remove a saved password, but it hasn't actually removed it from firefox as there is a general password and an admin password. I accidently saved the general password so unable to open as an admin. Thank you for your help.

I have followed the steps under security within Firefox to remove a saved password, but it hasn't actually removed it. I removed it and then tried to sign on again and it automatically went to the saved password. This URL uses an admin and a general password and I accidentally saved the general password so unable to open as an admin. When I go to the URL to enter my admin password it goes to the saved general password. As administrator for my church website, I can't get into it and make changes without using my admin password.

Remove saved Password(s) here:
* Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
* http://kb.mozillazine.org/Deleting_autocomplete_entries
* http://kb.mozillazine.org/Password_Manager

HT4623 im trying to updat emy phone to the new software it says its downloading but then doesnt update and reboot my phone to update it , keeps sayin errror how do i sort this ?

hi there i wonder if anyone can help me im trying to update my phone to the new software 7.2 an it says its downloaded but then doesnt rebot my phone to complete the update it just says there an error an throws me out !! any help on this ?

gemsmobiletans wrote:
my phone does not have software update option on it.
If you have iOS 4... See Here...
http://support.apple.com/kb/HT4972
OR...
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
If an Update Appears Install it... if not... you are up to date for your particular Device...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes Installed
iTunes free download from www.itunes.com/download
Note:
The Current iOS for the iPhone 4s is iOS 7.

TS5376 For "The program can't start because MSVCR80.dll is missing from your computer", I followed the steps and there is no C:\Program Files\iTunes and look for .dll files..Also, after the update, I no longer show my disk drive when I load a CD.

After downloading the new Itunes update, my compter now shows error: "The program can't start because MSVCR80.dll is missing from your computer". I follwed the Apple fix / steps but it did not correct it. Also, after the update my disk drive is not recognized on my computer. If I load a CD, I cannot even access it.

See also Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes (similar to the advice above) and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies. E.g. TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I followed the steps and it says initializing installer but then when it's done nothing happens..?

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