I followed Uverse's instructions and they canceled my account. Not Paying My Bill!

Question

I sold my house in late Feb '15.  I talked to the Transfer people and siad we were buying a new house and to confirm Uverse service was available, and it was.  i told them we are doing extensive renovations to the house and it could be a number of months before we could move in.  That was fine and they told me to pack my equipment and when we mo0ved in to call and they would hook us back up.  I had monthly, and sometime bi-weekly, calls from them checking on our progress.  They even sent a person out to look at the house to see if it was wired properly.  Then shortly after that, I found out ATT had terminated my account and demanded that I return their equipment.  It seems teh people that bought our house requested Uverse service, no doubt due to my recommendation, and they terminated mine, even thjough it was suspended while my new house was under contruction.  The woman I spoke with was rude, and wouldn't let me speak to a supervisor or someone that had any authority.  It sounds like some kind of screwed up ATT system that they can't suspend an account to a new address and still had my old address on the account, even though they knew all along I didn't live there.  They bill my phone top the new address.  I had changed my online address to the new one, but that didn't matter.  What's more rediculous is that ATT told me to store my equipment.  It's locked up in a warehouse in a couple of 20' pods.  I couldn't get it f I wanted to and I don't.  I follwed every step the ATT people told me to.  I told them everything I was doing and how long iot would take.  And out of the clear Blue the terminate my account and charge me like $700 for the equipment.  I'll be glad to return the equipment when i unpack those pods, and I'll be glad to get Comcast TV and Internet.  I'm sorry I bought an ATT cell phone, but those are easy to change.  This is so screwed up that it's almost sureal.  I do what they ask to the letter, and then they blindside me with this.  Valued Customer . . . Yea!  No they treat you like a criminal.  That's AT&T for you.  And, I will not pay that $700.  I'll go to court over it, if nothing more than the principal of the thing.  This is wrong on so many fronts I can't begin to understand it.  I wonder if others have had this same experience?  And, I recommended AT&T to my home buyer.  That makes me look stupid.  And, maybe I was to get involved with AT&T in the first place.  

Answer 1

pedrochin wrote:
You couldn't move in to the new house due to months long renovations, and your old house was sold? So where did you live in the meantime? You couldn't transfer your Uverse service and phone bill to where you were living? What's the upside on suspending your Uverse account for months? You should have cancelled service at the old house and started a new account at the new house with new equipment and new promos.
The only "hold" that I know of is a vacation hold (minimum 2 months/maximum 9 months) with a $5 fee per month per service to maintain this hold.
 Voluntary suspension information