I forgot me security answers and don't have a rescue email, what should i do?
Hello,
I have forgot the answers of my security question and don't have a rescue email in order to reset them and am not beeing able to access anything unless i have the right answers... any help of what i can do?
Thanks
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105315)
Similar Messages
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I forgot my security answers and don't have a rescue email
To be honest it was a secondary account to use the US store and since I was just downloading free apps I didn't pay attention to security questions, I never thought I would make a purchase until I got a gift card but it's asking me to answer them and I have no idea, I don't have a rescue email to reset them either (and to add one you must answer the questions.. doesn't make any sense for me) What do I do?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114930) -
TS2446 i forgot my security answers and i dont have a rescue email or whatever its called.
i forgot my security answers and i dont have a rescue email or whatever its called.
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
i just bought a 25$ Gift card for itunes and i forgot my secuirty questions and i dont have a rescue email what should i do? Plz help
There is another option if you still know your ID's password. Call Apple directly and ask for the Account Security department. They will need to verify that you are the account holder, but they should be able to force a reset for your security questions if they do so.
For security questions they are required to get a support pin for the account from you. You can get one by going to appleid.apple.com (no www in front) and signing in using the Manage Apple ID button. The support pin is in the bottom-left corner of the password and security section, but don't generate it until they ask you to.
You will still need to verify one other piece of information with you once this is done. At this time, there is no other way to reset the security questions without having added a rescue email before losing them. An Apple Retail Store would actually need to call in for you too, so don't worry about not having one.
Good luck! -
HT5312 I forgot my security questions and don't have a rescue email address
So I tried to purchase a song from the iTunes Store and was asked for the answers to my security questions. I believe that when I made the questions originally I put random answers thinking I wouldn't need them later on. I don't have a rescue email so I have no idea what to do. Please help!
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85602) -
I forgot my security questions and don't have a rescue email address
Hi there,
I bought a new iPad yesterday and activated an iStore voucher on it. It then prompted my 2 security questions before I could make any more purchases in the app store. I can't remember my security questions and I don't have a rescue email.
On top of that I live in South Africa and the US and UK support doesn't accept my number so I can't use the option where apple calls me on my phone.
I am stuck and immensely frustrated with this as I don't have any recourse to get my appstore up and running again.
Can anyone please help me
Kind regards.Click here and fill out the form. Explain to the people there that you're unable to call Apple and see what they say.
(97641) -
I forgot my apple I'd security questions and I don't have a rescue email what should I do?
You can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I do not remember my security questions' answer and I don't have a rescue email, what should I do?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do? By the time I was there a bought a macbook pro, an iPad and a gift card. I used all the credits. but the previous week I recharged my Apple Id with a $100, but when I try to buy suff . It is asking me my security question which I do not remember. I tried everything. The last option was to contact you.
Nobody on these boards can reset your security questions. Click here and contact Apple.
(121932) -
If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?
I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.
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I forgot my security questions and i dont have a rescue email
I forgot my security questions and i didn't provide a rescue email adress what can i do?
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
i have forgotten the answers to the security questions, and im wanting to use my gift card and buy something but its asking for the security questions which i dont know. I do not have a rescue email so i dont know how i can edit and make them questions i will remember????
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117512) -
HT5312 I forgot my security questions answer and does not have the rescue Email.
I forgot my security questions answer and does not have the rescue Email.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
I forgot my apple id security answers and i cant send a rescue email
i forgot my apple id security answers and i cant send a rescue email
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Please please help me I forgot my security questions and I don't think I have a rescue email what should I do . Please help
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90015)
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