I forgot my answers to my security questions and I have not received the email to reset my answers

I check my email and yet no email has been sent and I know I'm using the same email as my Apple ID.

The reset email will be sent to your rescue email account, that won't (can't) be the same as the primary email address (or any other address) on your account.
If you aren't receiving it to your rescue email aaccount (or you don't know what it is), then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • HT201363 I can't remember the answers to my security questions and I am not receiving the rescue email.

    I can't remember the answers to my security questions and I am not receiving the rescue email.  How can I reset the questions/answers?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118855)

  • HT5312 I sent an email to reset my security questions and I have not received any emails?

    I have sent myself an email through iTunes to reset my security questions and I have not received any emails..help?!

    Check your junk mail folder just in case.

  • I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

    I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
    I do not know what the problem is and I am asking for any resolutions. Please and thank you!

    Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

  • What do I do if I forget my answers to my security questions and I don't receive my email to reset the questions?

    I'm trying to reset my security questions. It says that I have been sent an email to reset it but when I check my inbox, nothing is there. What should I do?

    Check the spam filter and wait a few hours. If you still don't get it, you need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96220)

  • HT201303 I am trying to reset my apple I'd security questions and I have not received an email in over a week to reset the questions

    I am trying to reset my security questions but i still haven't received the email in over a week to reset it. How else can I reset it.?

    You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
    (95887)

  • I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

    I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • HT5312 I cannot remember the answers to my security questions and I do not see the option to email the answers to my rescue email, although I know I have one. What do I do?

    I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!

    Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 Can't remember answers to my security questions and I don't get the option to reset my security questions

    Can't remember answers to my security questions and I don't get the option to reset my security questions.. What do I do ?

    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

  • I can reset my security questions.  I have checked my email and but am not receiving the email to reset.  Its not in spam.

    How can I reset my security questions for icloud account.  I am not receiving the reset email.   Is there a way to change where the email is being sent?   ice checked my spam folders.

    The easiest thing to do is to contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    This explains how to change your rescue address: Manage your Apple ID primary, rescue, alternate, and notification email addresses.

  • HT201363 for got security question and i have no received any email in may inbox from itunes

    dear sir, i forgot my apple id security question so i can't to buy any apps paid application. When appears on below the security box "Forgot your answers?" Then i click to Send reset security info email to...............after appears Email sent> Check your inbox for an email with instruction on how to reset yor security information,
    But sad news sir!! till now i no receved any email in my inbox from itunes or itune related support. Please sir give me proper solution.
    i sufferer to-much problam.

    Check your rescue email address as the email with the link is going there. Appleid.apple.com click manage your account sign in. Click on password and security. if you don't see the link there call apple account security.

  • HT5312 I forgot the answer to my questions and I'm not receiving any email

    I forgot the answers to my questions and I'm not receiving any email in rescue email

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.

    I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.

    The best way is to call applecare (800) APL-CARE (800-275-2273). You can also email them but you need to create a case here https://getsupport.apple.com/Issues.action. When I did it it took about 10 mins.

  • I forgot my security questions and I don't get the link to reset them on my iPad.

    I Need help, I forgot my security questions and I don't see the link to reset them in my ipad

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122544)

  • I forgot my sercutity questions answers and have not received the email with instructions.

    I Have forgotten my sercutity question answers and have not received the email with instructions. 

    Unless it’s in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (121954)

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