I forgot my passcode and I cannot access my phone.  What do I do?

I forgot my passcode to my iphone.  What do I do?

"If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present." http://support.apple.com/kb/HT1212
Here are the instructions for restoring your iPhone:  http://support.apple.com/kb/HT1414

Similar Messages

  • HT201263 i have an iPhone 4. I forgot my passcode and can't access my phone. i tried to restore it, but halfway through the process iTunes stops working and a message pops up saying "iPhone cannot be access because it has a passcode" how am I suppose to r

    how am i suppose to access my phone? PLEASE HELP

    Follow the process mentioned below step by step to get your iPod Touch/iPhone/iPad working.
    Make sure you have Latest Version of iTunes (11.1.3) Downloaded and Installed on your Computer, if not then you can download the latest version of iTunes from the Link below.
    http://www.apple.com/itunes/download/
    Now once you have the Updated version of iTunes installed on your computer follow the below steps to get your iPod Touch/iPhone/iPad in Recovery Mode and Then restore it to factory settings
    Open iTunes Application on your computer and then start the process step by step
    1>Disconnect your device from the computer (if connected). The process won’t work if you start with the iPod Touch/iPhone/iPad connected to the computer. Leave the cable connected to the iPod Touch/iPhone/iPad, as you will be reconnecting the iPod Touch/iPhone/iPad to the Computer later in the process.
    2>Power down your device. Turn off your device by holding down the Power button ( On Top right corner of iPod Touch/iPhone/iPad). When the power slider appears, slide it to the right. Wait for your device to comepletely shut down before continuing.
    3>Press and hold the Home button (Home Button is located at bottom of your iPod Touch/iPhone/iPad screen/display). With the Home button held connect the device to your computer with the USB cable. When reconnected, your device should turn on.
    (If the low battery screen appears, charge your device for a few minutes and try the process again.)
    4>Continue holding the Home button. After a few moments, you will see the "Connect to iTunes" screen on your device. This screen is a picture of an arrow pointing from a USB cable to the iTunes logo. When you see the screen you can release the Home button.
    5>iTunes will display a message stating that a device in recovery mode has been connected. From there you can proceed to restore your iOS device. Once you see this message click on OK and then click on Restore
    Once you click on Restore iTunes will download the Latest available version of iPod Touch/iPhone/iPad software (ipsw file) in your computer and after the download is completed the same will be restored in your iPod Touch/iPhone/iPad. You will see the Download process and Restore process on top of your iTunes screen. Once the restore is completed your iPod Touch/iPhone/iPad will automatically restart and you will see a message that iPod Touch/iPhone/iPad has been Restored and will connect after restart.
    Now you will have to follow some steps on your iPod Touch/iPhone/iPad to Customize your Device for First Use.
    Hope this process will help you

  • My daughter forgot her password and now cannot access her phone, (3GS), any suggestions?

    How to can access a phone when we've forgotten the password? We tried to restore.

    From the iPhone manual... "If you forget your passcode, you must restore the iPhone software. See “Updating and Restoring iPhone Software” on page 256."
    http://manuals.info.apple.com/en_US/iPhone_iOS4_User_Guide.pdf

  • My Lumia Icon goes dark during calls and I cannot access the phone pad to unless I hit the power button.

    My Lumia Icon goes dark during calls and I cannot access the phone pad to unless I hit the power button.  Because of this it makes it tough to put my phone on speaker or type in my v-mail password.

    I've been trying to find a common denominator. It happens inconsistently. It never happened before the Denim update. When it does occur, the screen goes black immediately upon answering the call and doesn't come back until the call is ended by the calling party.
    I thought it might be the proximity sensor, but when it's working normally I can see the screen go dark when it's at my ear and comes back when I take it away (tried it multiple times). I had Gestures Beta installed. I wondered if that could have an affect so I uninstalled it, but that didn't make any difference. I'm still stumped by the inconsistency. I haven't reset my phone as I didn't really want to go through that...

  • HT1430 forgot my passcode and IPOD has been disabled.  what do I need to do

    Forgot my passcode and IPOD has been disabled.  what do I need to do

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My wife cannot remember passcode on iphone and we cannot access the phone

    i got my missis a iphone and she as enter a passcode and now she cant remember it is there anything we can do, as we tryed hooking it to itunes and it says itunes could not connected to the iphone because it is locked with a passcode. you must enter your passcode on the phone before it can be used with itunes

    Are you not able to restore it?
    http://docs.info.apple.com/article.html?artnum=306821
    http://docs.info.apple.com/article.html?artnum=305797

  • HT4061 forgot my passcode and cant get into my phone

    I have forgotten my passcode and cannot get into my phone

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • Help!  I forgot my passcode and I cannot reset my iPad, I think iTunes is mad at me ;(

    iTunes states I have to turn off "Find iPhone" app on the iPad setting before resetting my iPad.  Well, now that my iPad is disabled I cannot assess its setting soooo I erased the iPad device from the "Find iPhone" app on my iPhone and went to iCloud on my desktop and it confirmed that iPad wasn't listed anymore on that app.  Yet the message in iTunes remains the same and I am still locked out of my iPad.
    Hey Apple, love everything you do but can you just email me a very tough personal question to reset my Passcode, this is painful....
    Help would be very much appreciated.

    For all of those who are still searching, here's what I did:
    You need to get into "DFU mode".
    In order to do this, you
    1. must have synchronised your ipad with itunes before it was blocked
    2. first connect your iPad to iTunes and there make a backup of your iPad
    3. turn off your ipad and wait at least 5 seconds
    4. connect your ipad to itunes
    5. turn it on again, this time pressing Power and Home button at the same time and holding them for EXACTLY 10 seconds
    6. let go of the Power button while still holding the Home button for EXACTLY another 10 seconds.
    7. Your screen must be black now. There must NOT be a picture of a USB cable on the screen because that would be a different mode than the DFU mode.
    8. Itunes tells you that your device is in DFU mode
    9. Go to the "summary" tab in itunes and click "restore iPad"
    10. itunes gives a warning that all data will be deleted and your iPad will be reset to factory settings.
    11. You accept and click through the process
    12. In the process, you may reinstall your backup. The password will not be reinstalled.

  • I forgot my passcode and need to reset my phone. it is totally disabled and only says connect to itunes.... so i connect to the computer but it says the passcode has to be entered first.... and i dont remember to passcode this is the first time that

    this iphone has been connected to this computer. i really need help can anyone help me out.
    i am signed in with my apple id to the itunes account on this computer.

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4
    Note:  All content will be Erased

  • I update my 3gs to ios 5 and i cannot activate the phone whats the proplem, i update my 3gs to ios 5 and i cannot activate the phone whats the proplem

    after updating to os 5 i cannot activate my 3gs

    Did you install modified software on your phone before you updated? If yes, this could be a reason for your phone acting that way.
    Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues
    If the device has not been jailbroken, try to connect in recovery mode and see if you can restore again.
    iOS: Unable to update or restore

  • I connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone.

    i connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone. what should i do.?

    First, you do not have a 3G if you could upgrade it to 6.1.3, because 4.2.1 is the last version that will work on the 3G. So you either have a 3GS or you somehow hacked the phone to install an incompatible version. You can check the model you have by entering your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Assuming you have a 3GS the most likely reason for your problem is you have a gray market phone that was hacked or jailbroken to unlock it. When you upgraded it you removed the hack, so the phone is now locked to its original carrier.

  • HT1212 help. my phone wont recognize my passcode and i cannot get into my phone

    my phone isn't recognizing my passcode and i cannot get into my phone

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • When I try to open Firefox I get a message saying it is already open. However it is not open and i cannot access Firefox

    When I try to open Firefox I get a message saying it is already open. However it is not open and i cannot access Firefox

    See:
    * http://kb.mozillazine.org/Recovering_a_missing_profile
    * http://kb.mozillazine.org/Profile_in_use
    * https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding
    If it happens after you've closed Firefox and want to restart the see these:
    See "Hang at exit":
    *http://kb.mozillazine.org/Firefox_hangs
    See "Firefox hangs when you quit it":
    *https://support.mozilla.com/kb/Firefox+hangs

  • I did a software update on my ipad and now cannot access the internet. how can i fix this?

    I did a software update on my ipad to 8.1 and now cannot access the internet.  How do I fix this?  My mail updates, but to get internet access I had to move from wifi to cellular data, and now even cellular data does not allow me access.

    Hi Go to settings Reset Network Settings After Reset you need to enter your Router wireless key Before you do this turn off your Router for 30 seconds Also an option is to go on Websites for your make of Router look for any Firmware updates but you can do this later. Cheers Brian

  • HT1725 I purchased a book and although it is shown in my library the word "paused" is written across it and I cannot access.  i presume the download did not complete, but can't seem to fix it.

    I purchased a book in advance.  It is now in my library, but the word "paused" appears across the book and I cannot access. I assume the download did not complete, but I cannot seem to fix it.  Does anyone know what the problem could be?

    Close all open apps by double-tapping the home button, then swiping upward on the app window (not the smaller icon) off the screen.
    Then reset: hold down the home button along with the power button until you see the Apple, then let go.

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