I forgot my questions and I do not have access to the email it's needs verification from. What can I do

I am trying to purchase a item and it said I needed to verify my questions and I do not know them and I pressed forgot questions and it sent it to a email I don't have access to anymore.

If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

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  • What do I do when my iCloud account is not the same as my Apple ID? And I do not have access to the e-mail address that the iCloud account is set-up under.

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    iPhone 4, trying to access iCloud
    cannot remember password
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  • HT5624 I need to reset my Apple ID password, but it says that my security questions are not correct and I no longer have access to the email it sends the correct information to. Please help!

    I need to reset my Apple ID password, but it says that my security questions were not answered correctly.  The email address associated with the questions to reset the answers is no longer available to me. It is my old college email.  Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98417)

  • TS5223 After my iphone updated to ios7, it reverted back to my old icloud account which I do not know the password, do not have access to the email it sends the reset to and the reset for security options say my birthday information is wrong.

    Help!!! I've lost all of my contacts and information after the ios7 update. After the update I plugged my phone into my MacBook and it reverted back to my old icloud account. I checked my MacBook and everything on there is connected to my new icloud account. I'm not sure why this has happened, but I have been trying for two days to get my new icloud account back. My phone won't allowe to log out of the icloud account it is logged into because I don't know the password. Simple solution, reset the password. Not so simple. I don't have the email address associated with the account anymore. So I attempted the security question option. When I entered my birthdate, it said that it was incorrect. I have tried multiple times and nothing will work. Can someone please help me??

    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
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  • If i forgot security question and i could not reset via email, what could i have to do?

    Hi team,
    I transferred my apple id to new Iphone and would like to purchase on apple store.
    I did recharge of $70 on my apple id, however i could not use it as the apple id required for verify security question.
    I forgot an answer for these questions, and i could not reset because my secure email address has been typed wrong in the first time when i created apple id.
    Please help me for this situation, i don't want to loose this amount.
    Kind regards

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • I can reset my secret question and I do not have rescue email. What I do ?

    Help  Ito get my secret question  and I do not have rescue mail

    If you can't use the recovery procedures because you don't have a rescue email address you will have to contact Apple.
    See http://support.apple.com/kb/HT5699

  • I want to restore the secret question and I does not have the option of sending e-mail to restore

    I want to restore the secret question and I does not have the option of sending e-mail to restore

    Go here, find your country and follow the directions to contact Apple for help.
    http://support.apple.com/kb/HT5699

  • I have forgotten my security questions and do not have access to my email, what do i do?

    I have forgotten my security questions and do not have access to my email, what do i do?
    PS this is my spare account but i desperately need the other one!

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
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         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
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             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 i was unable to reset my security questions, and i do not have a rescue email   Please i need to reset them to be able to use my apple id again normally

    i was unable to reset my security questions, and i do not have a rescue email   Please i need to reset them to be able to use my apple id again normally

    halaalsalhi wrote:
    i was unable to reset my security questions, and i do not have a rescue email 
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Unable to reset my security questions, and i do not have a rescue ema

    i was unable to reset my security questions, and i do not have a rescue email
    Please i need to reset them to be able to use my apple id again normally

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

    I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105412)

  • I'm trying to retrieve or change my password for an OLD itunes account. I know longer have access to the email in question and Apple refuses to acknowledge my birthdate. What to do?

    I'm trying to retrieve or change my password for an OLD iTunes account. I no longer have access to the email account in question. Apple will not accept my birthdate. What to do?

    send an e-mail to the iTS customer service using this form, describe your problem and ask the folks there to help you sort it out.
    JGG

  • There are ! on music files  I have purchased and I do not have access

    there are ! on music files  I have purchased and I do not have access. I am using my husbands computer. Could that be a problem.
    I

    Well, welcome to the world of "hacked" phones. If your purchase was from the US, you obviously purchased an iPhone that is locked to a US carrier. The iPhone must have been jailbroken and unlocked via software to accommodate your foreign SIM card. Now that you have updated the phone, it is locked back to the US carrier. Only the carrier can authorize Apple to unlock the iPhone and none of the US carriers will unlock the iPhones. Best suggestion is to sell the phone and obtain a factory unlocked version directly from the Apple store.
    To answer your other question, there is not a supported method to downgrade iOS.

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