I forgot my recue email add. and security question

I forgot my recue email add. and security question. what should I do to recover my account?

If you don't have a rescue address, you might try contacting Apple through iTunes Store Support

Similar Messages

I forgot my rescue email address and security questions

i forgot my rescue email address and security questions...i cant remember which email address i used for my rescue email address id

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
for got security questions: Apple Support Communities

I forgot rescue email address and security questions

Help me what do I do if I forgot my resue email address and security questions?

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96426)

I forgot my Apple ID password and security questions, plus I don't receive the "I forgot" email

I forgot my Apple ID password. I don't remember my security question answers. I have apps on my iphone that I can't update because of this. So I created a new Apple ID and downloaded some apps. (So I have apps on my iphone from two different Apple IDs).
What I've tried:
I never receive the "I forgot" email - tried it multiple times. I have checked spam folders, recently deleted - checked it all, not there.
I can't delete apps from the old Apple ID and download them with the new because it will delete information from the app, such as game highscores.
I have money on the old Apple ID and would like to be able to use it. If someone can please give me a solution or a support number that can help my situation. It would be greatly appreciated. - I have called support once but no luck.

alfonsobracamontes wrote:
I forgot my apple id password and security questions, ...
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

Appleid, recovery email address and security questions were hacked.

My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.

You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 PLZ help! I forgot my rescue e-mail and security question. What can i do?

PLZ help! I forgot my rescue e-mail and security question. What can i do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99891)

HT204053 I forgot my Apple ID password and security questions. How do I fix this?

I forgot my Apple ID password and security questions. How do I log into my Apple ID?

Contact iTunes store support for assistance: https://ssl.apple.com/emea/support/itunes/contact.html. If you can prove your identitiy to them, they will be able to reset the password for you.

Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I have forgotten my alternate email address and security questions, and i can't make any purchase of games from the app store, but i have already use my itune gift card, how?

Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468)

I forgot my Apple ID password and security question. Also the email I'd is not accessible as the organisation has stopped their email service. How can I now update my applications which I downloaded using this Apple ID. Please help

I forgot the password of my Apple ID that I used for downloading apps when I newly bought my mac book back in 2011 October.
Now I forgot the password and also the security question.
Also the email service provider has stopped their email service and hence m not able to use email authentication as well.
Now I am lost, how will i update the applications that I downloaded using this Apple ID.
Please help

Saunakhvshg,
contact Apple directly.

HT5312 i forget rescue email adress and security question too ,..... any sloution please reply ASAP

i can't buy any thing because i forgot my both security question and resuce emial address please help to get out from this problem PLEASE!!!

If you don't know your rescue email account (you won't be able to view/change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to view/change your rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

Authorisation of an old account on a new mac, Password not working, no longer have access to that email address, and security question not working. But I do have my mac authorised! ...is there anyway to copy or get authorisation info off it???

Please help me!!!!
I have got a new Mac, I am trying to share my itues on it as well as my old mac, I have had two itunes accounts in my life, one is current now (this account) one I have not had access to the email for years. Since I have bought music off both accounts, I wish to play it all on both my macs. My Old mac has both accounts Authorised fine and all is good.
My new Mac, I have thios account running fine, but keep getting prompted for the password for my old account, I have no idea what my old password is, I have not had access to that email address for 5 years, and for some strange reason the security question isn't working eaither.
Since I do still have one Mac where it is Authorised, Is there any file I can copy accross or anyway to get the password out of the OSX 10.6.8 for my old account.
Secondly, is there anyway to roll both accounts into just my current one.
Many Thanks in advance for your help.
Steve

I too am having this same problem but I have not seen ANY solutions for it. Looks like Apple is ignoring it!!!!!!!!?

Is there another way into an iTunes account? Besides email verification and security questions? I'm not trying to hack I have rather extrodinary circumstances!

Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!

You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one.

How do I reset my rescue email address since i have forgotten both the email password and security questions?

Hello,
I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
If so could you please tell me.
Thank you for helping me.

No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

AppleID email wrong and security questions not working...

What can you do when you can't remember your applied password and when you click on iForgot Password it takes you to where you can choose between to have the password sent to your email, and you can't choose that..., or ask you security questilons. When the security questions come it starts with your birthday.
I think I know my birthday... And it isn't working. It comes back and says I have entered in an incorrect date.
What am I to do?
I wish it would ask me all of the other security questions because perhaps when I set it up my account the date was entered wrong.
Any ideas out there Apple Community?

Contact Apple Support to get your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

I forgot my recue email add. and security question

Similar Messages

Maybe you are looking for