I forgot my secret answer

hello

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Similar Messages

  • I forgot the secret answer to my account how I can change it?

    I forgot the secret answer to my account how I can change it?

    The only way to change it is to contact Apple support by either phone or email. I had this same problem and the only way to change it is to get ahold of a Apple Support person:p
    http://http://www.apple.com/support/contact/
         Hope this helped!
    -Devon M.

  • I forgot the secret answer and I need to put an alternate e-mail

    I forgot the secret answer and I need to put an alternate e-mail

    Click here for information; if you forgot one and only one, you may be able to reset it and set up a rescue email. If not, you'll need to contact Apple in some way.
    (76214)

  • I forgot the secret answer to my email and rescue lost please help me

    I forgot the secret answer to my email and rescue lost please help me

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I forgot my secret answer to my question, and I want to change my password

    I forgot my secret answer to my question, and I want to change my password

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot the secret answer to the question and asked the recovery. No message is sent you

    I forgot the secret answer to the question and asked the recovery. No message is sent to me in Alternate Email or bisc Email
    what i can do naw ?

    If you aren't receiving the email to your rescue email account (it won't be sent to your alternate email address, that is a different setting/address on your account), and you've checked the spam folder on it and tried clicking the reset link again, then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I forgot the secret answer

    I forgot the secret answer
    <Email Edited by Host>

    The only way to change it is to contact Apple support by either phone or email. I had this same problem and the only way to change it is to get ahold of a Apple Support person:p
    http://http://www.apple.com/support/contact/
         Hope this helped!
    -Devon M.

  • I forgot the secret answer to question

    I forgot the secret answer to question

    SECURITY QUESTIONS
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you http://discussions.apple.com/docs/DOC-4551
    If you do not have a rescue email then contact Apple http://www.apple.com/emea/support/itunes/contact.html  or   https://expresslane.apple.com/Issues.action

  • I forgot the secret answer to question Can I recover

    I forgot the secret answer to question Can I recover

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Forgot my secret answer

    I forgot my secret answer I want to re-secret answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 Excuse me I forgot the secret answer questions for my account What do I do?

    Excuse me I forgot the secret answer questions for my account What do I do?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85669)

  • Excuse me I forgot the secret answer questions for my account What do I do?

    Excuse me I forgot the secret answer questions for my account What do I do?

    Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (85659)

  • HT201209 Dear All, I forgot my secret answers in order to purchase music from iTunes. Can you assist me. Name Cedric jonis. Many thanks.

    Forgot my secret answer, can you assist me?
    <Email Edited by Host>

    As these are user-to-user forums I've asked the hosts to remove your email address from your post's title.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT4623 I have forgot my secret answers nw Wat 2 do

    I have forgot my secret answers Wat should I do nw

    Go here:
    https://expresslane.apple.com/Issues.action
    Ask for assistance.

  • HT201303 I have forgot my secret answers what to do ?

    I have forgot my secret answers what to do ?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • What can I do If I forgot my secrets answers?

    The problem I have is that I want to active my credit card and iTunes asked me for my secret answers but I have forgotten them. Please help!!

    As stated above, use the article's link to contact the iTunes Store staff, or if desired, phone them. If you haven't already set up a valid rescue email address and can't correctly answer two of the questions, you can't unlock your account on your own.
    (76844)

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