I forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help

i forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help

Well, of course a rescue address which is the same as the main address (which doesn't work) isn't a lot of use.
Please see Kappy's comprehensive User Tip:
https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • TS2446 I forgot my security answers, and got locked out? How can I unlock my account?

    I cannot unlock my account, please help

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

    I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • I forgot my security answers and I have no rescue email, What is the solution?

    I forgot my security answers and I have no rescue email, I am trying to purchase as usuall but this time seems different, app store is asking me to answer the questions and I have no idea about the answers. WHAT TO DO? as I mentioned I have no rescue mail.

    Contact applecare support at 800-275-2273, ask for someone in account security - to reset security questions.  After the advisor verifies your identity, they can reset your security questions.
    Have a great day.

  • TS2446 i forgot my security answers and i dont have a rescue email or whatever its called.

    i forgot my security answers and i dont have a rescue email or whatever its called.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I forgot my security answer and i forgot add email for my reset password! How can i do to reset my security answer because my account backup everything

    I forgot my security answer and i forgot add email for my reset password! How can i do to reset my security answer because my account backup everything! Please have me!

    Contact itunes store security
    expresslane.apple.com > itunes > itunes store > accounts and billing

  • I forgot my security answer and my backup account so i cant use my sgd30 in my account which was the blue card

    I forgot my security answer and my backup account so i cant use my sgd30 in my account which was the blue card

    Hello ejangeles1215,
    Thanks for the question. If you do not have access to your rescue email address, you'll need to contact iTunes Store support to reset the security questions:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • HT2204 I forgot my security answers and the (forgot answer) option dosn't show !

    I forgot my security answers and the (forgot answer) option dosn't show !

    The option to send reset info only appers if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it doesn't show then I assume that you don't have a rescue email address, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I forgot my security answers and need to reset them to put new how can I do this?

    forgot my security answers and need to reset them to put new how can I do this?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98689)

  • Hi. I forgot my security answers and the back up answer what should I do

    Hi. I forgot  my security answers and the back up email what should I do please help!

    Hi
    You will need to contact apple support for this issue contact details below:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    Hope this helps

  • HT204053 I forgot my security answers and I can not use my Apple ID

    I forgot my security answers and I can not use my Apple ID

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (77132)

  • I forgot my security answer and not signed up email if security

    I forgot my security answer and not signed up email if security

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • How can i puchase?i forgot my security answer and email recovery.. :( cant purchase..10usd inside

    Forgot my security answer and recovery emaill..got 10usd inside..

    Call Apple.  I just had this same problem and they were very helpful in resetting my questions so I could get back in.

  • HT5312 I forget answers to security questions,on the other hand rescue email address that Apple use to send me email is not correst,how I can reset security questions or change rescue email ?

    I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
    Please send me answer to [email protected] or [email protected]
    Thank you

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87669)

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