I forgot my security answers to my security questions

I was buying music with the new gift card I got and I did everything correctly and I got the song I was buying and then it asked for my fingerprint. Since I have the iPhone 5s i did the fingerprint scan and the. It asked me the answers to my security questions and I forgot that. I've tried to make attempts to what i could have written but I I got at least three time a failed attempt and wait 8 hours and I'm really frustrated so please someone help me... You can email me at [email protected]  thank you very much

TO reach the Account Security team, call them. DOnt send an email or chat as they will also ask you to call. YOu can schedule ca callback (they will be the one calling you) on this link:
https://expresslane.apple.com/Issues.do
- Click Forgotten Apple ID security questions
- Click Talk to Apple Support Now or Schedule a Call depending on which is more convenient for you.
- Enter your contact information then click Continue.

Similar Messages

  • If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

    If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • I forgot my security question answers for my iTunes account and now it won't let me buy anything. What do I do?

    I forgot my security question answers for my iTunes account. Now I can't buy anything with the 15 dollars I have in it. How do I regain access to my money?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
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              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
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         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

    i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
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  • I forgot my security question answers, it won't let me buy music now

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    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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  • Forgot my security question answers, how do I reset them?

    I forgot my security question answers...... How can I reset them??? Help!!!

    It's not due to lack of reading the screen.  I'm getting the same thing on one of my apple id accounts.  I logged in using two other accounts I have and each had a slightly different behavior.  One had the "reset password by email" button above the security questions that I could modify just fine.
    However, my primary account which is used for accessing other services with Apple will not allow me to see the "reset password by email" or allow me to edit my security questions.  It gives me a combination of two questions out of three possible.  Unless I get the answer right, it will not let me reset the password or change my security questions. 
    I've scanned the web pages in painful detail and am not missing any instructions or other links that might help get around this "chicken and the egg" problem.
    The primary difference between the problematic Apple ID and the others I've used is that it was associated with a Family Pack mobile me/.mac account.  It was the primary account.  Wonder if there is some special code to protect the primary account id so that the other five Mobile Me/.Mac accounts won't get compromised.  Just grasping at straws ...

  • Help I forgot my security question answers

    Hello  I forgot my security question answers and I can't find the rescue email

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108381)

  • Forgot my security question answers and when it sends the email I never get it

    Forgot my security questions answers and every time they send the email I never get it

    Try the other methods
    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my security question answers and now I cant buy this game I wanted to.

    I forgot my security question answers and now I cant buy this game I wanted to.

    Try here: https://iforgot.apple.com/password/verify/appleid

  • HT201363 I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115016)

  • HT1918 I forgot my security question answers. It's not letting me change them if I don't know them. What do I do?

    I forgot my security question answers. It's not letting me change them if I don't know them. What do I do?

    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • I forgot the security questions answers

    I forgot the security questions answers & alternative email address also

    Do you know what your rescue email address is ? An alternate email address is not used for resetting security questions. If you don't know your rescue email address, or don't have one on your account (you won't be able to view / add /change it until you can answer your questions), then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT201303 I forgot my security questions and answers, how can i retrieve my answers? Please reply! Thanks :)

    I forgot my security questions and answers, how can i retrieve my answers? Please reply! Thanks :)

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • I forgot my security questions for itunes, how can i find out my answers?

    i forgot my security questions for itunes, how can i find out my answers?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
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         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
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             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT1920 I forgot the Security Question's Answer and My reset mail doesn't received a confirmation

    I forgot the Security Question's Answer and My reset mail doesn't received a confirmation

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102552)

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