I forgot my security question and I can't buy any music. What should I do?
Help me
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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I forgot my security questions. I been using the same Apple ID sense 2013. And I already forgot what the security questions were, and now I can't download a 99¢ game. Can I make new security questions without deleting my Apple ID?
Go to the country site from http://support.apple.com/kb/HT5699 or call the country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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i just got my itunes card and was about to buy some music when it asked me for my security questions which i dont know and it ended up locking me out , i just unlocked it but i still cant answer the questions.ive had people tell me that i should go to my apple id account and it would give me a link to reset them there but it doesnt show up on mine what can i do?
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
HT201303 I forgot my security questions and I can't buy nothing in the app store
I need help I forgot the answers and I need to download an app. I emailed the app support but they haven't answered. Thanks for helping :)
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
TS2446 I forgot one of my security questions And I can't make any purchases what can I do about it
How do I Reset my security questions for my account so I can make purchases again
Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
HT1391 I forgot my security questions, now i can't buy any songs
Last year i bought a song and it's okay, but now i can't download it, it says answer all security questions, but i forgot my answers, and it won't let me change my security questions, there's no link to reset whenever i try to change it..
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93126) -
I forgot my security questions and i can't use my money in the accound
i forgot my security questions and i can't use my money in the account so i cnt download pain apps it tells me answer your security questions and i dont remember them help
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?
Apple ID security issues -
Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account
holder. You can set it up so that Apple calls you, either immediately or at a
time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your
issue
4. Follow the onscreen instructions -
i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email.
<Email edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
The reset link will only show if you have a rescue email address on your account - an alternate email address is a different address/setting on an account, and it's not used for resetting security questions.
If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Forgot your security questions and there was no alternative to email what to do please reply
Forgot your security questions and there was no alternative to email what to do please reply ,,
I do not know retrieved questions of security and there was no alternative to this email account in Alabestor
[email protected]You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109187) -
I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i forgot my security questions and i want to buy something but i cant because it keeps asking for the questions what do i do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100018) -
Hi I am so sorry seems forgotten the answers to the security questions and I can't buy or download musics at iTunes Store , would you please help me to work this out? Thanks.
Hi Bo abdulla,
You will need to contact iTunes Support to get them reset for you:
By phone: http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email: https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
I can't buy any thing with money on my iTunes I fregot my security questions and I can do it any other way I now my password and every thing else
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
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