I forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813)
Similar Messages
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HT201303 I have $30.+ available to use and it won't let me buy any songs. Please help me!!
I can't use my $30.+ to buy songs. It wont let me use it. I go to buy a song and it takes me to a billing page? The $30 it shows does not allow me to click on it.
Itunes verifies your account using your billing info.
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I went and put 25 dollars on my iTunes account and now it will not let me do anything without my security questions wandered and I don't have the awnsers I forgot them. And I do not want to get locked out so I don't now what to do
they recenly added new questions for u to answer.
3questions to choose from and put ur own anwsers for them -
It's really annoying. How can I change the questions or make it stop
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95689) -
Why am I not getting to buy anything on here so I can keep playing my game and my credit card is on file, it keeps telling me that I have to visit you people.... I am getting very tired of this ****, and if u people have a block on my account I am going to be ****** because I did not give anybody permission to do it.... So get this **** fixed now.........
User to user forum.
No apple here.
Ranting and arrempting to cuss at us will get you nowhere. -
My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
What do you do if you don't remember your secerity questions and it won't let you in on your account
What do you do if you don't remember your secerity questions and it won't let you in on your account
Please help!Go to: expresslane.apple.com
Under product categories choose iTunes
Then iTunes store
Then account management
Press continue.
Now choose iTunes store security and answer the bullet questions and click continue.
Sign in with your appleid and press continue
Under contact options fill out the information and advise iTunes that you would like your security/challenge questions reset. Click send.
iTunes will respond to you within 24 hours by email. -
I bought a song on iTunes...but it must not have downloaded all the way an now I can't get it to play and it won't let me delete it...I also can't purchase it again cause it says I done bought it...any suggestions?
Try this:
http://support.apple.com/kb/HT2519 -
HT201210 I'd like to delete the downloaded update, but I don't know how. Please help?
I have iphone 4 and I'd like to delete the downloaded update so i can reclaim the space, but I don't know how. Please help?
I'm talking about IOS update..
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My regular computer (which has i-tunes installed on it) is broken right now and I plugged my ipod into my temporary Chromebook to charge it. Now the ipod is telling me to Eject before disconnecting and I don't know how.
Please help!Hello joan marie\'s ipod,
Thank you for the question. You can safely eject your iPod using these steps:
To eject iPod:
Select your iPod in the iTunes Source list.
Click the eject icon next to the iPod in the Source list or choose Eject iPod from the Controls menu.
You can find these steps and additional ways to eject your iPod in the following article:
Safely disconnect iPod
http://support.apple.com/kb/ht1853
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Hi, Robert here, I moved to US from Singapore and I would like to switch itunes so I can purchase a book but I don's know how? Please help!
I believe you mean to say that you wish to switch which country's iTunes Store you are accessing. Go to iTunes Store > Change Country (all the way at the bottom) to do this. You'll have to use up all of your iTunes balance to do this. Post back if this is not what you wanted to do.
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I have $53 on itunes and it won't let me buy anything
I have $53 on itunes and it won't let me buy anything. What can I do
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
for got security questions: Apple Support Communities -
I Have $13.60 on my itunes account from a gift card, but it won't let me purchase any songs because of a credit card I used to have on the account. There's no money on the credit card, and I want it to go away so I can purchase songs again.
What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
i want to get old purchased songs and albums back onto my ipod. havent been connected in a couple years. old purchases have a cloud on them and wont let me access them. someone please help!
I have tried that as well. The purchased songs are not in my playlists and they are still there. I manually deleted them on the phone but the sync puts them right back on there.
I only sync playlists and they aren't on there.
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