I forgot my security questions and I can't download anything what can I do ?
When I tried to download something from iTunes they asked me security questions and I don't remember them I tried lots do times but questions are always wrong is there anything I could do with this security questions so I can finally download songs from iTunes
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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I forgot my security questions and i can't use my money in the accound
i forgot my security questions and i can't use my money in the account so i cnt download pain apps it tells me answer your security questions and i dont remember them help
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?
Apple ID security issues -
Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account
holder. You can set it up so that Apple calls you, either immediately or at a
time convenient to you.
1. Go to www.apple.com/support
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your
issue
4. Follow the onscreen instructions -
i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email.
<Email edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
The reset link will only show if you have a rescue email address on your account - an alternate email address is a different address/setting on an account, and it's not used for resetting security questions.
If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot the answers to my security questions and now i cant download aything help!!!!
Welcome to the Apple Community.
contacting Apple through iTunes Store Support -
I forgot my security questions. I been using the same Apple ID sense 2013. And I already forgot what the security questions were, and now I can't download a 99¢ game. Can I make new security questions without deleting my Apple ID?
Go to the country site from http://support.apple.com/kb/HT5699 or call the country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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I need to download a song on my new iPhone but iTunes doesn't reconize this device cause I have never used my apple id on it so I have to type in my security questions and I forgot the password how do I reset them WITHOUT knowing the password
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
TS1702 I forgot my security questions and I can't purchase anything off the app store
I was trying to purchase pages the app and it asked me for my password so I put it then it said enter your answers for the security questions I couldn't remember them. So now I can't purchase apps help!!!!???
Are you certain you already answered them in the past? Or is it asking you for the first time?
If it's the latter then simply answer the questions. Remember your answers.
If it's the former, and you don't remember your answers:
Go to https://appleid.apple.com
Click the blue "Manage Your Apple ID" button
Sign in with your Apple ID and password
Choose "Password and Security" from the left column
Choose "Reset your security information"
Confirm your identity by answering your existing security questions, if required (see below).
You may then choose new questions or change your existing answers. I recommend the option to create your own custom security question, since most of the other options are inane.
Important: On that page you may enter a "Rescue Email Address". That's important to have in the event you are unable to answer your existing questions in the future. If you forget the answers to your security questions, and without a "Rescue Email Address" your only recourse will be to contact iTunes Support via email. That will entail a couple of days of back-and-forth correspondence so that Apple can confirm you are really you.
Apple gets thousands of such emails every day so be patient.
If you haven't yet entered a "Rescue Email Address" do it now! -
HT201303 I forgot my security questions and I can't buy nothing in the app store
I need help I forgot the answers and I need to download an app. I emailed the app support but they haven't answered. Thanks for helping :)
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I forgot my security questions and i can't find a way to reset them
i can't reset my security questions since i forgot my old ones
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93563) -
Forgot my security questions and I can't access my rescue email
HI, So I am trying to buy an app from he App Store but it prompts me to answer my security questions. However, I forgot them and my rescue email is not accessible. Please help!
Contact Apple:
Start your support request online and we'll connect you to an expert.
1-800-275-2273
iPhone: 1-800-MY-IPHONE (1-800-694-7466)
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Education Customers: 1-800-800-2775 (support), 1-800-780-5009 (sales)
Enterprise: 1-866-752-7753
If you have a hearing or vision impairment, call 1-877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services. -
I forgot my security question and I can't buy any music. What should I do?
Help me
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Help
Contact Apple:
Start your support request online and we'll connect you to an expert.
1-800-275-2273
iPhone: 1-800-MY-IPHONE (1-800-694-7466)
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Education Customers: 1-800-800-2775 (support), 1-800-780-5009 (sales)
Enterprise: 1-866-752-7753
If you have a hearing or vision impairment, call 1-877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services. -
I forgot my security questions and dont have a rescue email what should i do?
i really do need help with this please
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
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