I forgot my security questions and I just put in some money and now I can't buy anything

I forgot my security questions and I just put some money in and I can't buy anything what do I do

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94603)

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    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
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    Username188 wrote:
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  • I got a new debit card and I tried changing my info and it always says my card is declined. I can't buy anything.

    I got a new debit card and I tried changing my info and it always says my card is declined. I can't buy anything.

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  • I can't bye movies or anything and plus I can't remember my security question please help I put £25 pound today and I cnt use it cos ov tht

    Please help

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103970)

  • HT1918 I don't remember the answers to my security questions. I just got a new iPad and I'm trying to purchase an app and it is asking me these questions. How do I find the answers are reset them.

    How can I find the answers to my security questions or change the answers?

    Welcome to the Apple Community.
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    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • HT5312 I need to reset my security questions, I have just rest my user id and password. How do I proceed?

    I would like to reset my security questions, how can I do this?

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
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  • I never answered security questions and now I can't buy anything on iTunes

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    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
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             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
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             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
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                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 I've forgotten the security questions. It made me to cannot purchase app. How can I buy it without the security questions?

    I've forgotten the security questions. It made me to cannot purchase the general app. How can I buy it without the security questions? Please.

    You will have to reset the security questions with new ones.   See this document ...
    Rescue email address and how to reset Apple ID security questions

  • HT5312 I can't send a backup email because I didn't put my real date of birth and now I can't buy anything with my 25.00$

    I forgot one of my security questions and I tried to send a email to my backup email so I can reset my security question but I put the wrong date of birth when I started my account and it won't let me change anything or buy anything until I get it right but I still get locked out my account.
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    I've had the problem for about 5 hours... Now it works! Not sure why (I changed nothing), hopefully it doesn't happen again.

  • I purchased 3 songs on itunes today, i watched them download, and i watched it take my money, but now i can't find them amoungst the "purchases". So basically it looks like itunes stole my money?

    why is itunes not recognizing that i just bought these songs? I watched them as they downloaded, but now there's no trace of them anywhere so i can't put them on my ipod. And i have money on an itunes gift card, and i watched as the amount went down after buying the songs, so i know that i paid for them. any ideas?

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