I forgot my security questions and it will not let me reset them
I forgot my answers to my security questions and when I try to reset them it will not let me. It is telling me that I have to wait a week to get in touch with someone from apple to fix this problem.
Hi, soundwave0701.
Thank you for visiting Apple Support Communities.
I would recommend the section labeled Note in the article below.
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H.
Similar Messages
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I forgot my security questions and it will not let me purchase anything
I forgot my security questions and it will not let me purchase anything
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96117) -
I can not remember my security questions and it will not let me reset
I can not remember my security questions and it will not let me reset
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108234) -
I am trying to use my $15.00 gift card I bought today and it wont let me, because I do not remember 1 of my security questions.
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
i need help
Call Apple. They will ask you some questions, and then reset the security questions for you.
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I forgot my security questions and cant get the link to reset them by email
I forgot my security questions and cant get the link to reset them by email. Can someone help me?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109220) -
i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813) -
I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP
See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
Cheers, Tom -
ive forgot my security questions and it does not say underneath to send a rescue email please help
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90681) -
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I forgot my security questions and I aren't receiving the reset email to my email. I already check in the inbox and in the spam, anyone can give me some advise?thank you.
The best way is to call applecare (800) APL-CARE (800-275-2273). You can also email them but you need to create a case here https://getsupport.apple.com/Issues.action. When I did it it took about 10 mins.
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I did not set up security question but it will not let me download anything from my new phone without answering them, please help
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I forgot my secret questions and answers. How can I reset them?
I forgot my secret questions and answers. How can I reset them?
Thanks!
<Email Edited by Host>AlexanderResetAnswers wrote:
I forgot my secret questions and answers.
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
I forgot my security question I want to know how to reset them
I forgot my security question I want to know how to reset them and how do u reset them
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
People Please help, I forgot my security questions answers but I know how to reset them but the problem is my rescue email is not longer used ( DELETED ) so what can I do please help me??????????
EZZTHEKILLER wrote:
is there any other way ...
Not in your case.
EZZTHEKILLER wrote:
I forgot my security questions answers but I know how to reset them but the problem is my rescue email is not longer used ( DELETED )
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