I forgot my security questions. And my email has been changed. What do i do?

I forgot my security questions. And the email changed. What do i do?!

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97735)

Similar Messages

  • I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

    I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201762 I forgot my security question and my email is wrong

    I forgot my security question and my email is wrong

    Contact the Apple ID Security folks from the listing http://support.apple.com/kb/HT5699

  • HT6170 hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?

    hi, i move from us to iran, and i forgot my security questions ,and i can't reset it, what can i do?

    Apple ID security issues -
    Account security issues almost always require you to speak directly to an
    Apple representative to securely establish your identity as the account
    holder. You can set it up so that Apple calls you, either immediately or at a
    time convenient to you.
    1. Go to www.apple.com/support
    2. Choose Contact Support and click Contact Us
    3. Choose Other Apple ID Topics and choose the appropriate topic for your
    issue
    4. Follow the onscreen instructions

  • I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87808)

  • I can't remember my security answers and my account has been locked, what do I do?

    I can't remember my security answers and my account has been locked, what do I do?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT5312 forgot my security questions and rescue email

    i forgot my security questions and my rescue email what should i do?

    You won't be able to viewand/or change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to view and/or change your rescue email address for potential future use

  • Dear apple I forgot my security question and rescue email what should I do?

    Dear apple I forgot my security questions and my rescue email what should I do?

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • I forgot my security questions, and the email it sends them to has been cancelled. What can I do?

    I don't know either of my security questions and the email that it has as a backup has been cancelled. Can I change the email , or the questions, or what.?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96003)

  • HT4113 Forgot my passcode and the answers to security questions and itunes information has been lost. How can i get back into my itouch?

    My son forgot his passcode and the answers to the security questios and itunes information has been lost. How can i get back into his itouch?

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up    
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store    
    For security questions
    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot my security questions and the email to reset them won't send to my email

    I forgot the answers to my security questions and I keep trying to reset them but I never get the email that's supposed to help me do that

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (112486)

  • I forgot my security questions and the email won't send to either of my email addresses what do I do

    I forgot my security questions on my iTunes and the email to reset them won't go through what do Ido?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • Hello, i forgot the security questions and the email address

    help me

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot my security questions and I can't download anything what can I do ?

    When I tried to download something from iTunes they asked me security questions and I don't remember them I tried lots do times but questions are always wrong is there anything I could do with this security questions so I can finally download songs from iTunes

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I have a ipod touch 5 and I just restored it and can't be able to use it because i cant log into my icloud. I forgot my security questions and the email address that was registered with it. So what am I supposed to do now?

    Im not able to use my ipod touch 5 because i just restored it and cannot have access to the icloud because i forgot my password and all things linked to it

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or          
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

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