I forgot my security questions, and the reset info won't send to my primary email

how can I get the security reset info sent to my primary email?

Contact Apple Account Security. See: Apple ID: Contacting Apple for help with Apple ID account security

Similar Messages

  • I forgot my security questions and the reset email wont send to either of my emails which are verified. Please help .

    The other day i was trying to purchase a song from itunes. I had recently gotten a new ipod and itunes asked me to enter my security questions before i could buy the song. I had forgotten them and went to the apple support website and tried several times to send a security reset email to myself. The email still wont send and i know it has already been a verified email. Dx please help ;'(

    DId you use this page to reset stuff?
    https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot
    IF no avail, you may wann raise a ticket via this:
    https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

  • HT201303 I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't  appear . What can I do to retrieve thes question because I can buy in app even I have credit in my account ?????

    I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't  appear . What can I do to retrieve thes question because I can't buy any app even I have credit in my account ?????

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot my security question and the mail they send for recue the awnsers are wrong

    i forgot my security question and the mail they send for recue the awnsers are wrong, like my mail is [email protected] but they say they send to f・・・・・・・@live.com, first i thougt that was normal but the mail never come...... someone help me!

    Call Apple for support. They have account security who can reset those security questions for you if you can verify the account over the phone... Once your security questions are reset you can go to appleid.apple.com and manage your account there! good luck!

  • I have forgot my security questions but the reset bar does not show

    i have forgot my security questions but the reset bar does not show

    If you aren't getting the reset link on your account then you don't have a rescue email address (which is not the same thing as an alternate email address) on your account, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

    I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

    Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
    contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
    If you can't reset your security questions
    Contact Apple Support in either of these circumstances:
    You don't see the link to send a reset email, which means you don't have a rescue address.
    You see the link to send a reset email, but you don't have access to email at the rescue address.

  • HT5312 hi i forgot my security question and cannot reset this can you help me?

    hi i forgot my security question and cannot reset this can you help me?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90152)

  • I forgot my security question and the answer . please can you provided

    i forgot my security question and the answer . please can you provided

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Im trying to reset my security questions but the reset info isnt reaching my email did anyone hve this issue and know how to fix it?

    Im trying to reset my security questions but the reset info isnt reaching my email did anyone hve this issue and know how to fix it?

    You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
    (95949)

  • HT201363 I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have

    I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot the answers to my security questions, and the reset e-mail was never sent.  How do I notify apple that they never sent me the reset e-mail?  Thank you.

    I'm trying to download apps on my new iphone 5s, and I forgot the answers to my security questions.  The reset e-mail was never sent.  How do I notify apple that they never sent me the reset e-mail?  Thank you.

    Hello there, movies989.
    The following Knowledge Base article provides some great steps for issues with Apple ID security questions and contacting Apple Support:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Of particular use in your case:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I forgot my security questions, and the email it sends them to has been cancelled. What can I do?

    I don't know either of my security questions and the email that it has as a backup has been cancelled. Can I change the email , or the questions, or what.?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96003)

  • I forgot my security questions and the email to reset them won't send to my email

    I forgot the answers to my security questions and I keep trying to reset them but I never get the email that's supposed to help me do that

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (112486)

  • I forgot my security questions and the link the reset them wont show up on my phone or computer what do i do??

    I forgot my security questions answers and  the reset questions link isnt showing up on my computer or on my phone what do i do??

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114371)

  • HT5312 What if I forgot my security questions and the recovery email address I had chosen was deleted

    So I made my iTunes account about 5 years ago and now it wants me to reverify it, but I forgot my security questions. This wouldn't be a big problem, however the recovery email address I had set back when I made the account no longer exists. Help!

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94527)

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