I forgot my Security Questions for Apple ID
You'd think I'm going to ask for a link on how to reset my security questions.. well, no. It's not that simple. I know how to reset these security questions and I've apparently been "Sent" the email on instructions to reset my security questions. But here's the twist - they never get sent. I've clicked the link on resetting 11 times (give or take a few) and it has said every time "Email sent, instructions on how to reset your security questions are included" or something. I've checked my inbox, my trash, my spam, and I've even changed the email on my Apple ID and tried sending it there, but nothing has happened either. I have $15 on my account that's blocked and I want to spend it. Help, please.
Congratulations on being the next victim of Apple's current SNAFU!
If you don't have a rescue email address set, then you're SoL.
If you do, then reset your info and check in there.
If not, you'll have to contact iTS, and wait for God knows how long for Apple to complete its pending investigation in this SNAFU.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Similar Messages
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I forgot my security questions for Apple store
I forgot my security questions for Apple store
This is the Reply I received, and it worked for me:
I'm sorry that you weren't able to reset your security questions. I know it must be frustrating not being able to remember the answers, and I will certainly get you to the correct team to help.
For security reasons, you'll need to contact our Account Security team.
You can speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
They will need to verify two of the following: Device serial number( if one is set up with your account information), one security question answer, and/ or a credit card number you have on file.
****( Add if Credit card is not on file) **
I see that you do not have credit card information on your account, you can add this by :
1) Make sure you are using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
2) Verify that you have an active network connection and open iTunes.
3) From the Store pull-down menu at the top, select Sign In.
4) Enter your account name and password then click Sign In.
5) From the Store menu, select View My Account.
6) Enter your account name and password again, then click View My Account.
7) On your Apple Account Information page, click Edit Payment Information. Here you can add your card.
You may remove this after speaking to the Account Security team, and verifying your account with them. -
What do I do if I forgot my security questions for Apple ID.
What do I do if I forgot my security questions for Apple ID and the email did not send. Help asap thanks
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101704) -
I Bought an itunes card and pu it on my friends apple id account and we dont know the answers to our securty questions. We also dont remember our email adress so what xan we do to reset the apple id security question?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I forgot my security questions for my Apple ID and I need it to buy something on iTunes.
I forgot my security questions for my Apple ID and I need it to buy something on iTunes.
http://support.apple.com/kb/HT6170?viewlocale=en_US
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HT4623 i forgot my security questions for my apple id how can i find them out?
i forgot my security questions for my apple id how can i find them out?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92876) -
Hello
I have a problem in calculating the apple id Can you help me please
I forgot answer security questions for your account How can knowledge
Please help
Please reply as soon as possible
I can not buy from camels Store
And the rest of the account balance $25
Message was edited by: lingo azamI think you mean App Store.
Rescue email address and how to reset Apple ID security questions -
HT1349 Forgot security question for Apple ID acc.
Forgot security question for Apple ID account :(
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95495) -
I forgot my security questions for my apple ID i wanted to buy a game but i cant without knowing it. Can you help me please?
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action -
TS1702 I forgot my security questions for my apple ID....!!
I forgot my security questions for my apple ID... I tried different things but nothing works.... I haven't bought something in my iPad and I really want to but I need to figure out my answers!!! Please help!!!
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I forgot my security questions for my apple ID I've tried to send a Rescue email for my Apple idea but it did not work
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I forgot my security questions for my apple Id now I can't purchase anything
I forgot my security questions for my apple Id now I can't purchase anything
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78532) -
I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?
Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling -
HT5312 Hi , i forgot my security questions for my Appstore .
Hi , i forgot my security questions for my Appstore . Can u please help me about that . My name is Kleos Kleoukleou. Iam waitting ur answer asap please. TIA.
<Email Edited By Host>The instructions on the page that you posted should let you reset them.
i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on that page will let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
I forgot my security questions for itunes account
i forgot my security questions for itunes account
plz help meYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99646)
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