I forgot my security questions. I went to reset them, but I did not recieve any email address, even in the spam folder.

I wanted to download a certain book that was in the iBooks store. I bought an iTunes gift card ($25) and when I tried to buy the book, it said that I had to answer my security questions, which I forgot. I went to my apple id and tried to click on the link that would send an email to you to reset your security questions and for the past hour I didn't recieve a single email. I even checked my spam/junk folder!

I have gone though this process yesterday and worked for me.
I would suggest you to have following things handy before calling Apple
1. Serial number of apple device which is associated with ur apple id
2. At least one answer to your old security questions
3. And you should be logged on to my account page of apple Id so that when customer care demands generation of 4 digit code you can do it.
This complete process is very simple but may take some time but apple guy was very helpful in my case.
Also remember the answers to the security questions are case sensitive.
Good luck

Similar Messages

  • I forgot my security question i need to reset them but i can not figure out how to i have 25 dollars on my account that i do not want to lose over this somebody please help me thank you

    i forgot my security questions can anyone help me please reset them

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT5312 i'm forgot my security questions.how can i reset them?

    hi
    i'm forgot my security questions.how can i reset them?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT1918 I forgot my security questions, how do i reset them?

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    http://discussions.apple.com/docs/DOC-4551

  • I forgot my security questions how do I reset them. I don't want to make a new apple id because I have a lot of itunes cards on this account.

    I am having lots of trouble trying to figure out how to RESET my apple Id security questions. I have tried many things but nothing seems to work. I do not want to call for support mainly because it costs $29. Thanks

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
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    Choose 'More Products & Services', then 'Apple ID'.
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    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • TS2446 I forgot my security questions, how do I reset them?

    I cannot remember my security questions, because I haven't used them in so long. Is there anyway to reset them?

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (75052)

  • HT201303 i forgot my security questions. how do i reset them?

    I have forgotten my security questions and answers. Is there a way to reset them?

    Go to https://iforgot.apple.com and it should walk you through resetting your pasword and questions.

  • Hallo. I forgot my security questions how can i reset them

    can someone help me

    Read this:
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    http://support.apple.com/kb/HT5312

  • I forgot my security questions and I cant reset them

    what can I do. when I enter to my apple id I cant reset the security questions.

    The reset link will only show on your account if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (75052)

  • HT5312 Hi I forgot my security questions how can I reset?

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    (92850)

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    (111158)

  • HT1689 I forgot my security answers how do I reset them

    I forgot my security questions, How do I reset them?

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    (74467)

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