I forgot my security questions, so I my ID Apple is blocked

I forgot my security questions, so I my ID Apple is blocked

Hi
I used my computer connect to the iphone, and go through " appleID.com", and open manage account, I type myapple ID and password. I can see my information about my iphone. But when I turn on my phone and type my apple ID and password, It say incorrect.
Now it means the problem come from " technique". Because the apple ID in the phone is diffrent the apple ID from computer where I set up the iphone.
            If someone say: I made some misstakes when I type my apple ID and password, so the message says : incorrect ID or paasword.
            Or this phone came form onother people
The answer for two reasons above is : If it is not my iphone or I type wrong apple ID or password, therefore I can not able to use, access and remove my account. Infact I have used this phone and download some program from apple store and I also reset my password. After I try to remove my account and then creaate a new account which I type in the same ID and password. It massage say incorrect ID or password.
I also see the difference between apple store and apple support, why? because when I reset my password, I received the email from apple support " your password had been reset". It means my apple ID and password is correct. But now my phone cannot use, because it incorrects ID or password.
Your sistuation and me are similar. You forgot ID or password, I reset my iphone, after that I also have incorrect ID or password.
I think, if apple know about problem is very hard to use or take time to solve the problem. theofre the customers will be reduce. They should change  " how to make easy way to use but safe " is the better.

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