I forgot the answer to the secret question, as they recover?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

Similar Messages

HT5312 Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance

Hello everyone, i need to change my rescue email address in order to retrieve the answers to my secret questions which I forgot. Any clues on how to do that? Thanks in advance

If you can't remember your security questions go to Express Lane , select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours.

HT5312 i forgot the answer of my secret questions

i forgot the answer of my secret questions please can i reset them

Search that article for '2 out of 3' without the quotes and follow the instructions.
(74180)

Forgot the answer to a secret question and I want to re-

Forgot the answer to a secret question and I want to re-
my id************
<Email Edited by Host>

Your Apple ID or your admin password for your Mac?
For Apple ID support -> http://www.apple.com/support/appleid/.
Clinton

I forgot the answer of my secret question

How can I reset the answer of my secret question .?

An account's balance can't be transferred to another account.
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

HT5312 I can not change the answer to my secret questions

Greetings
I can not change the answer to my secret questions
Thank you

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94138)

HT1918 I've lost the answers for my secret questions! How can I recover them?

I've lost the answers for my secret questions! How can I recover them?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

TS2771 I don't know the answer to my secret question,what now?

I don't know the answer to my secret questions, now what?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100539)

Hello, I've forgotten the answer to my secret questions, and I keep requesting an email to reset them but I'm not receiving the email in my inbox even though the apple website says email has been sent!! Help!!

I've forgotten the answer to my secret questions and my account is locked I can't purchase anything, and I've clicked reset and apple website says they've sent me an email but I haven't recieved anything in my inbox!! Help!! I don't know what to do I've tried more than 10 times

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT1911 I forgot my answers to my secret questions

I forgot the
Answers to my secret questions what do I do

I forgot my answers for the security question.

I forgot my answer for my secret questions

i forgot my answer for my secret questions want to reset them

Try the methods described here in this link: Apple ID: All about Apple ID security questions
If that is impossible for some reason because you do not have a recovery email, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form:https://ssl.apple.com/emea/support/itunes/contact.html

I forget the answers of my secret question

I Forget my answers for my secret question and the link for reset the questions didn't appear i hope to send the link to my email until i can reset my answers to
i hope to fix this problem for me
<Email Edited by Host>

If you can't reset then you need to contact Apple Support as stated in If you forgot the answers to your Apple ID security questions

I cannot remember the answer to my secret question

Pls send my answer to my secret question like what is the model of my first car and where am I last January 1

These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

I can't remember the answers to my secret questions when signing into itunes

I Cannot remember my answers to the secret questions when signing into iTunes to purchase. How do I fix this?

Hey Moo1972,
Thanks for the question. If you are having issues with the security questions associated with your Apple ID, follow these steps:
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Reset your security questions
1. Go to My Apple ID (appleid.apple.com).
2. Select “Manage your Apple ID” and sign in.
3. Select “Password and Security” on the left side of the page.
4. If you have only one security question, you can change the question and answer now.
5. If you have more than one security question:
          - Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
          - Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
          - You don't see the link to send a reset email, which means you don't have a rescue address.
          - You see the link to send a reset email, but you don't have access to email at the rescue address.
A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
Thanks,
Matt M.

I have a problem with my apple ID, i don't remember the answers of my secret questions and the email were they send the answers have been disabled

Yesterday i bought a new macbook pro and i tried to buy pages and keynote, but when i put my id, the ask me the secret questions, i don`t remember the exact answer to that questions, and the mail the send the answers, don't exists anymore

Did you have a rescue email address on your account ? If you did then have you checked the inbox and spam folders on that for the reset email ?
If not then you will need to contact Support in your country to get the password reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can't create another account with the same email address, and all purchases are tied to the account that downloaded them - so creating a new account won't give you access to a previous account's purchases.

I forgot the answer to the secret question, as they recover?

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